Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Sardinia
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Scores according to KAYAK customer reviews
Cons: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."
Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Pros: "The food was great and the crew was very friendly."
Cons: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Cons: "Arrive on time Zurich"
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "The food was great. The service is excellent. Swiss Air gets an A+."
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Pros: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Cons: "Lost baggage"
Cons: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Cons: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Pros: "On time and a lot more roomy then the flight from New York to Zürich"
Cons: "There were no TV screens to play games or watch shows"
Pros: "Staff friendly and flight very smooth"
Cons: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Pros: "Food and crew were great."
Cons: "Economy is tight."
Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pros: "Service and food where good."
Cons: "Sound only came out of one side of head phones, tried multiple sets."
Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Pros: "flight left on time as schedule and the flight staff was absolutely courteous."
Pros: "Flight is super short and was delayed Boarding is terrible - everyone jammed up and pushing in Just an average boarding"
Cons: "Plane was late Self checkin is not for everyone and good half of people did not know how to use the machine and it greatest delayed the process .. cattle is transported better !!!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "i'd like services and the food"
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Pros: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Cons: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Pros: "Food, entertainment, on time, excellent flight"
Cons: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Pros: "Thank you for the sandwich!"
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Very tight seating in economy for a transcontinental flight"
Pros: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Cons: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Cons: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Pros: "Very friendly crew."
Cons: "Seating is too tight and uncomfortable and I'm only 5'6"!"
Pros: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Cons: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Pros: "Great experience. GOod comfortable flight, crew and overall services"
Cons: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Pros: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."
Cons: "Ice cream snack."
Pros: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Pros: "Professional Staff; best food on international flight ever."
Pros: "Generally clean environs and safe flight"
Cons: "Food was rather awful (other than the Movenpick ice cream). fold-out table and materials of seat seemed pretty cheaply made. Also not enough legroom. Hard to get service to come for your seat for extra water. Chocolate at end of flight was a cute touch."
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "I was upgraded! Delicious lunch."
Pros: "Great service"
Cons: "I loved everything"
"Pilots found a smooth flight path! Wowza!!"
Cons: "No baggage space in overheads. Despite being in an early boarding group"
Cons: "40 minute flight delay and my luggage was lost/stolen."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Cons: "Slight delay"
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Cons: "Idk terrible flight experience with delta"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Cons: "Delayed 4 hours"
Pros: "Flight left on time and landed on time"
Pros: "The service, on time, employees very nice."
Pros: "Comfort + was nice."
Cons: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Cons: "Choice of healthier snack"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Uncomfortable chairs for a three hour flight"
Cons: "Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "Good food, service, and entertainment"
Cons: "The seats are not very cushioned"
Pros: "It was on time and got me where I needed to go."
Cons: "The crew often bashed my wife's elbow with their trolleys. I am 6'2" and I could not sit with my legs straight in front of me. There is no leg room and the seats do not recline very far. The food was repulsive. They ran out of vegetarian options (my wife is a vegetarian) and what we did eat turned our stomachs."
Pros: "The crew was fun, informed, and very helpful."
Cons: "The seat, the entertainment, the headphone jack, the food."
Cons: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "Plane was in good condition."
Cons: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."
Pros: "The crew was great. Seating was a little uncomfortable."
Cons: "Food was not so good."
Cons: "Better eat before you board. The food from Denver to Munich was truly uneatable. I am serious and I am not a picky eater."
Pros: "The crew was o.k."
Pros: "It was long flight but everything was just right. Will use this company again."
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pros: "Canceled and not rebooked untill 4 days later"
Cons: "Still waiting to fly"
Cons: "Food was OK, could have been better."
Pros: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Pros: "The crew and amenities are excellent!"
Cons: "Economy space is really tight."
Pros: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Cons: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Cons: "Everything was good except that I thought I booked a flight with the first checked item free which turned out not to be the case. If I had factored in paying for suitcases I would have booked something else."
Pros: "Staff was very responsive and quick to disperse food and beverages."
Cons: "I didn't care for the breakfast. The eggs tasted like the chicken and rice from the meal for dinner."
Cons: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Pros: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Pros: "The crew was very friendly as always."
Cons: "I didn't like having to wait on the plane for 5 hours while the plane was being worked on while still on ground at Denver International airport. I really didn't like that once arriving in Frankfurt International airport and missing my connecting flight I was provided a voucher for food that was worth 10 euros which wasn't enough to get a meal only a snack. I read an article on the plane on how well Lufthansa Airlines is doing and how much money they made but yet they have been giving the same amount on vouchers for a very long time."
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "The crew was the most accommodating I’ve ever had and I was in the basic economy seating. The food was better, pls es more comfortable, and entertainment far more advanced."
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Pros: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "very professional cabin crew"
Cons: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Pros: "See above"
Cons: "See above"
Pros: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Cons: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Cons: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Cons: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Pros: "A340 was not the A380 but very nice. Had isle seat and seat next to me was open making for a very comfortable flight."
Cons: "The boarding process is a bit messy. While the lines went fairly fast, the "line" to board by section was all over the place. Would be better to simplify the process and board by groups or at least have a better way to line up"
Pros: "the crew are exellent"
Pros: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Cons: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Pros: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Cons: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Entertainment options were great and always make the flight go by faster."
Cons: "Seat was broken and didn't recline, stewardess had zero interest in assisting. She could have simply told me she was putting in a work order. Only one food was option available, the stewardess offered zero solutions for people with allergies to the option provided. The general theme was that the crew wasn't eager to please."
Pros: "Lufthansa certainly stands out above ALL American carriers"
Cons: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Cons: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Plane was quite new with fairly comfortable seats. Great individual screens and entertainment. Food was good. Staff was very friendly. I would fly with Lufthansa again."
Cons: "We might try for the direct flight next time (if it is available). Connecting in the Munich hub added a lot of time and some back and forth flying. I wish our Lufthansa flight back was also with lufthansa rather than United. United SUCKS in comparison. United needs to improve their game and their planes and their service."
Cons: "Announcement system sound quality so poor we couldn't hear the onboard announcements. Our flight attendant was not very friendly and he continued to address us in German even after he was aware that we were English-speaking (he spoke perfect English so that was not the problem). He didn't offer brandy to anyone on our aisle after dinner, even though I heard the attendants on other aisles offering it."
Airlines flying from Colorado to Sardinia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Sardinia
Masks required on board, masks provided on flights from Colorado to Sardinia
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Sardinia
Testing for antibodies, testing for symptoms for flights from Colorado to Sardinia
Waiving of change fees. Search flexible flights from Colorado to Sardinia