Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again
Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice.
No coffee for breakfast and the food for breakfast
The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good.
Thw system they use for in flight entertainment was a little glitchy.
We had lots of seat space because the flight wasn't full and we could spread out a bit. If the plane hadn't been full, the seats and leg room space were insufficient. The food was good. The on board entertainment was enjoyable, making the time go by quicker.
We weren't able to select our seats, they were selected for us. We also couldn't print out our Boarding Passes until we arrived at the airport giving us an uneasy feeling about the seats we would be assigned. Ultimately, our seat assignments were fine, but no need for the drama.
After explaining to the woman that I would like yogurt or something in the box one of the attendants offered me her food and warmed it up
The fact one attendant didn’t empathize that I was unable to order my food and didn’t try to help me eat something and basically said too bad, I’m sorry.a pleasant surprise being
Internal Wifi to watch movies and music
Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again
At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK.
Crew - all professional and helpful. We left on time/arrived early - no mishaps. Movie selection - excellent, made the time go faster for first flight. Very comfortable the first flight. Pleasant experience.
Food was not so great. Too much fat on the chicken. The salad smelled off/bad and didn't look appertizing. the beverages too smaller cup/quantity given (hot tea).
In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!
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