WiFi that I paid for didn’t work. Would prefer a while can of soda and not half, seats were cramped
Delayed 2+ hours, missed connecting flight
Flight was on time. The pilot kept the temperature comfortable and was very communicative about turbulence.
I had pretzels and there was not entertainment on the flight
Pros: "Seats were comfortable"
Cons: "Flight attendant needs a lesson in FRIENDLY customer service he was almost rude to guests"
Cons: "Food and drinks at least!!"
Cons: "It was a six hour flight. It would have been great if they Offered a second drink."
Cons: "The WiFi could have worked"
Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Pros: "The flight crew was pleasant!!"
Cons: "The seats in that plane felt cramped and had less space."
Pros: "Crew was fantastic!"
Cons: "Go go in flight and in flight video not working for majority of flight."
Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Pros: "Very good crew."
Cons: "Hate the kiosk check in"
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Pros: "It was on time"
Pros: "Easy check in, helpful staff. Great seats and lovely in-flight amenities. Most of the food was really good and quite a bit was offered during the flight. Arrived early and staff was really helpful in getting through customs."
Cons: "Weight limit on baggage was very strict. Boarding took a long time and seemed disorganized."
Cons: "No entertainment in the seatback or power for charging personal devices"
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Pros: "No real waiting and everything was on time"
Pros: "Nothing special about the flight it went smoothly and that's good."
Cons: "Peanuts not offered as a snack and the snack packs are over priced"
Pros: "We got there"
Pros: "Arriving on time for the next connection"
Pros: "Pilot was able to land on a very rough weather!!!"
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Had almost a 4 hour delay !!!!!"
Pros: "The people where great. But this does not make up for what happened."
Cons: "1. Undisclosed LAX bus ride time limit to get to gate. BS 2. Undisclosed LAX bus ride to gate. BS 3. Alaska Airlines never explained at ticket purchase that it was at American Airline Terminal. Caused a 8 min walk to AA terminal from Alaska terminal. BS 4. None of this was explained at ticket purchase. Not happy. Probably will never try to fly Alaska Airlines again."
Cons: "This experience has taught me to stick with Delta."
Pros: "I liked that the internet connection was free because I am a T-Mobile customer."
Cons: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Cons: "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Pros: "TV screens on the back of each seat with tv and movie selections"
Cons: "Crew member at the gate told me my perfectly sized carry on bag was too big and it HAD to be checked.. wasn't too happy about that as I purposely brought a carry on to avoid Baggerly claim."
Pros: "Pilot info/smooth flight."
Pros: "After boarding and a 20 min wait seated we were told we had to leave the plane because of the broken something . It was fixed and we were off about two hours late. Fresno is a beautiful easy airport."
Cons: "Missed flight, no help. Spent $500 for nothing."
Pros: "My mom was trying to fly from crp to San Diego. Horrible time, flight delayed, canceled, rerouted.. No food.. Never fly through the Dallas again. !! Might not fly American!"
Cons: "Copy everything I just wrote!"
Pros: "I used points to bump up this flight to first class and was very grateful for the delicious food and extra room. We received good service from attendants who checked on us often to bring extra drinks and answer questions. I see now that it's worth the extra money/points to fly first class. Thank you for making it a great experience!"
Cons: "I felt the flight attendant who first served me was a little brash. We were seated for what seemed like extra time before takeoff so I ordered a mimosa when asked if I wanted a drink. She seemed reluctant to give it to me so I wish she had explained that there wasn't much time or explained any hesitations that she was maybe trying to hide from her expressions. I was only 1/3rd finished with the drink when she practically grabbed it from my hands and said she had to take it away. A warning would have been nice, I could have finished it faster. Then during the flight when I ordered another one so I could actually enjoy it, she still seemed hesitant/judgmental and finally said "that will be the last champagne the plane has." It was an awkward experience that I didn't appreciate. However, this same attendant seemed more friendly throughout the flight and was kind and helpful."
Pros: "Seat was more comfortable than most airlines, arrival was early"
Cons: "The crew was grump,y even when I checked in at the counter it was as if they couldn't be bothered to do their job. I have not experienced this on other American flights. The crew will at least attempt a smile and greating, not at Piarco. When we arrived to Miami it took 2 hours to receive our luggage and no one told us why, we just stood there, waiting around like it was the 2nd coming of Jesus.... I'm glad I can still smile, hopefully the Trini staff can too"
Pros: "Re-routed to Phx; inflight Phx was closed. Diverted to Tucson. Only jets on the ramp were American. Seems if you close an airport there would be a lot more than 4 jets and different airlines. Landed at 11pm; still on the aircraft at 130am"
Cons: "Let's see pretty much the whole experience"
Pros: "Crew was still upbeat even though delayed for hours."
Cons: "Was told about delays on Saturday then the app said never mind and ended up being delayed anyway."
I’m not a fan of the CRJ aircraft.
Flight was on time and smooth. Was not very crowded.
No food. Got a window seat and of course 21a had no window just a perfect panel of plastic
Pros: "Worst flight ever! 7 hour delay, 1 hr, 2 hr, 3 hr etc Absolutely awful! Plane broke down and they didn’t have another! Awful Father’s Day!! Never fly United!! And very rude customer service!"
Cons: "Instead of giving a $20 meal voucher they should have given flight vouchers!! We will not fly United again!!"
Pros: "Perfect..!!! Very nice...!!!"
Cons: "I think that is just perfect for a very short flight you can not ask for something else."
Pros: "Entertainment available free of charge"
Cons: "Meeting timeline of departure and landing"
Pros: "trip was horrible. Very disrespectful and racist."
Cons: "Crew needs to take classes on discrimination"
Cons: "Turbulence was so so bad!! Pilot announce that there would be a little of it!!! It never stopped!!! I thought I wouid leave at that time and sleep some what!!! Not a wink!!!!"
Pros: "Seat were comfortable Crew were awesome"
Cons: "Could have cell phone charging at all seats Would have been nice to have a second cup of coffee"
Pros: "Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg."
Cons: "Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end."
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Pros: "The crew were wonderful"
Cons: "Fresno needs a better runway so bigger planes can fly in"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Pros: "Flight attendant was great at least and despite seatbelt light being on whole flight, attendants did pass out those struppelwaffle things which I really do enjoy. Offered complimentary checked baggage to destination for people to use for their carry-on bag."
Cons: "Flight was delayed without a reason given. Plane appeared poorly maintained on inside, with loose interior border panels that would shake and make noise during turbulence."
Pros: "Short fly nothing fancy made it safe and in time."
Pros: "The captain was diligent to keep us informed of the flight progress."
Cons: "Another major airline’s equipment failure delaying our pushback! In spite of that, our crew delivered us to FAT on time!"
Pros: "Very helpful with my mother and the wheelchair."
Cons: "Plane unloaded on tarmac. If weather would have bad the experience would have been very uncomfortable."
Pros: "Everything was fine."
Pros: "Flight was on time."
Cons: "Food has become terrible on United flights. Lots of room for improvement."
Cons: "6 hour delay. Sending the plane from Denver to salt lake and back to Denver before a 7:55am flight was supposed to take off . Having 1 person on the plane from Salt Lake to Denver. Forcing a full plane of Denver durango customers waiting for 6 hours"
Cons: "First flight delayed by 2 hours for crew rest; with no significant weather in Corpus Christi, from the night before, this shouldn't happen. I had to re-route, and arrived 5 hours after I was supposed to."
Pros: "Seats look nice but not comfortable, although I had plenty of legroom in economy, the seats were very narrow."
Pros: "The flight attendant was very fast at getting our drinks and snacks delivered - especially for a 44 minute flight! She was also very friendly."
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
Pros: "Nothing, the flight was hot, I shared my middle seat both legs, terrible experience"
Cons: "You have to pay to watch television, air was not working on either flight, seats were so small shared my seat both legs, made me check my bag even though they had plenty of room"
Cons: "Got harrassed by the TSA"
Pros: "Waited 2 hrs for a plane"
Pros: "Liked the seats with the head cushion that folds in. LIked the tv on the back of every seat. Wish there were some free options though."
Cons: "Boarding should be from back to front. Had 3 services for water. Accepted 3 cups of water from crew. They threw my cup away every time at my request when trash service came around. I did not know more water service was going to take place. SO wasteful! THREE DIFFERENT CUPS!!"
Pros: "everything was fine"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake No food on this flight... but we had time for a snack"
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Cons: "My flight was delayed over 4 hours. Pilots kept us in the plane before take off for an hour. They barely informed us even when we were experiencing turbulence and flight attendants were not very attentive to us during the flight."
Pros: "That was okay. Crew was nice. Food bad"
Cons: "Flight was canceled. Waited in the customer service line for 3+ hours just to not be helped. Had to rent a car for more money than I spent on my round trip ticket without reimbursement. United employees give you the run around so they don't have to deal with you anymore and none of them are on the same page. Definately lost a loyal customer after this nightmare of an experience."
Pros: "This was the first flight in approximately 10 years where everything worked as it was supposed to. The flight was on time. Our crew were pleasant, friendly, and warm - this has been the missing element for a long time. The new plane was comfortable."
Cons: "I still could not get my PC to work with in-flight entertainment."
Pros: "Patient flight crew"
Cons: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
Pros: "Had more leg room and comfortable seats than our flight from esst coast. Food and entertainment are not applicabke due ti short flight duration."
Cons: "Didn't use. Had to reschedule thru phoenix with aal"
Cons: "First time on United in a long time. Older planes, maintenance delay on one leg, food not very good, flight attendants adequate Overall experience just ok compared to Delta and other major carriers we've traveled."
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "Nice crew"
Cons: "They gave us a link to go to but when I tried the link it didn't accept my flight info so nothing and more waste of time"
Cons: "Following flight delays there was minimal efforts by flight crew to move with a sense of purpose. I will make full efforts to avoid flying United in the future"
Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
Pros: "The flight wasn't cancelled"
Cons: "Had a mechanical issue with the plane.. It happened a.. I get it.. But they put us on another plane with out even bothering to tell us what seats they were.. Had a horrible seat... The new ticket I was issued would not scan.. Same thing happened on the way back... Got new seats and horrible ones at that.. Why book your seats if you are gonna get moved anyways?!?!? Never fly United."
Pros: "I was in a seat close to door"
Cons: "Small plane"
Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."
Cons: "not offered any break on food or beverage, or wifi."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"