Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Pensacola
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "40 minute flight delay and my luggage was lost/stolen."
Cons: "Air flow from air above seats was blowing out hot air. My seat kept reclining so I got yelled at and I didn’t do it on purpose. Long wait on ground before takeoff."
Pros: "A330 plane. I love widebodies"
Cons: "Be ontime"
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "Fast boarding, quick flight, friendly attendants."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Pros: "The crew was amazing."
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Everything went as planned!"
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Cons: "On time, free upgrade."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "nice people"
Cons: "need more free food and drinks"
Cons: "Old plane, bad food & old crew"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Crew did a great job. Got us out a bit early which helped reduce anxiety of a close connection. Felt taken care of."
Cons: "Lack of leg room"
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Cons: "You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
Cons: "Old aircraft"
Cons: "punctual arrive"
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "Comfortable plane"
Cons: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "La atención del personal cuando estamos hasiendo check in es muy buena excelente actitud para desirle que haser y todo sea más fácil"
Cons: "Es muy bueno que te puedan explicar en tu propio idioma te sientes muy en confianza con el personal y la aeronave está muy bien en buenas condiciones, sigan así excelente Mexico"
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Pros: "The food, the customer service experiencie ,this airlline is the best!"
Pros: "The ove"
Pros: "It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues."
Pros: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Cons: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Pros: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Cons: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Pros: "Comfortable, prompt, clean."
Pros: "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Cons: "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."
Pros: "Everything was according to plan, I had no bad experience"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."
Pros: "Easy, polite, genuine people, no fakes, no unnecessary restrictions."
Pros: "They did all they were supposed to do. Good trip"
Cons: "The gate wasn't posted on any screens (which I realize may be the airport's issue, not the airline), the plane were on had very old, worn, and uncomfortable cotton seats (there was a permanent dip where people had been sitting, and my husband's seat cushion wasn't held down in any way - as in, he could remove it completely). On our flight down, we all had our own TVs allowing us to watch whatever, but on this flight there was only the drop down TVs, and there were a lot of crying children (which I also realize is completely out of your control, but didn't help in adding to our experience)."
Cons: "Old aircraft, uncomfortable seats and not entertainment system"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Cons: "Bad service!"
Cons: "I so the last One to board because the flight was over booked. Then the flight attendant sat a mom and child next to me because there was an empty seat next to me."
Cons: "My flight was changed..."
Cons: "Flights were delayed a couple of times."
Cons: "The crew was very rude, since the counter not helpful at all. The boarding was late."
Pros: "Everyone was polite & kind, and incredibly efficient."
Cons: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."
Pros: "I enjoyed the movies and the accuracy of the flight time etc very much! It was super helpful during long flights."
Cons: "I couldn’t understand 90% of what anyone was saying due to it all being in Spanish which I found to be a little rude to be honest. You know you have a lot of English speaking only people on your flights yet you do not make any announcements in both Spanish and English like a lot of other airlines do."
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Pros: "Nothing Aeromexico personal was rude again"
Cons: "They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!"
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Got home safe"
Cons: "The wait. The landing was rough."
Pros: "we were shocked by how great the flight accommodations were, from the inflight entertainment to the food/beverage service to the flight attendants."
Cons: "Mexico City Airport Customs and bathrooms"
Cons: "Aeromexico lost our luggage"
Pros: "I have no complaints! It was a great flight, great service, great crew, great food and entertainment"
Cons: "No complaints"
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Cons: "The crew was very rude. The plane landed and we waited 45 minutes for a bus to take us to the airport. When I asked any of the crew what was going on they kept telling me to wait and we'll be at the airport shortly. I don't consider an hour and fifteen minutes shorty."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Cons: "tried to xcl a month in advance due to unfortunate circumstances....to no avail. no help at all, whatsoever"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!"
Pros: "good food, good entertainment, on time departure and arrival"
Pros: "Cheap flight, ability to pay upgrade."
Cons: "Check in is never possible online in Mexico City. Then Aeromexico checkin tellers are relatively disinterested. I've flown Aeromexico almost 20 times this year, please change the friggin food! A cheese and ham croissant, baby carrots and a snickers bar! Weak."
Cons: "Old plane slow crew. Seemed like they never were around j. Business class"
Cons: "Copa's step was alright. But Aeromexico's Customs form was only in english. Our seats were separated and choosing was 50 dol each."
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Cons: "never made it to this flight."
Pros: "So ridiculous airline didn’t though in costumer at all"
Pros: "Fast. Arrived early."
Cons: "More room."
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "The boarding was fast."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "All good"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Cons: "No plug ins for charging the phones"
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Cons: "We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack."
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Great service"
Cons: "Food in general"
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Timely I have no complaints. The flight went well."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Crew was great. Food was so so as usual."
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."
Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Cons: "Flight was late. More than doubled my layover time"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Cons: "My flight was changed from Charlotte to Dallas-Orlando"
Pros: "crew was good"
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Cons: "Seat assigned"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Cons: "The website doesn’t specify that the last row has no recline!"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "At least I made it back home in one day. The airline honored our business ageeement."
Cons: "I waited for a wheele chair that was requested from day one, but the wheeled chair never arrived. I had to venture out on foot despite my resent back surgery. It took me tree times more the time that usually takes me to make it to my destination. I only thank God for protecting me through this day."
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Cons: "Everything good"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight kept being delayed"
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "They assigned us to seat 7 by chance because flight was too empty to balance weight..it wad a blessing to have extra room"
Cons: "I was having a terrible back pain so i went to the back where the crew was setting and relaxing and asked for a pillow..they told me they didn't have any..asked if they have a blanket and and they said yes..but never gave it too me..flight was almost 4 hours with no food..COPA AVIANCA charge less and offers full meals..."
Pros: "The flight was smooth and comfortable. The atmosphere was nice and the crew was friendly."
Cons: "I didn't like that the crew took so long to help me find an overhead bin location for my carry-on bag. Also, they need to provide FREE entertainment and better snacks for international flights."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Pros: "Short direct flight"
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The customer service was very professional and collaborative."
Pros: "Everything about the flight was great. Both going and return were so on time, it was amazing. On the way home the in flight entertainment was out for the duration of the flight and nobody in the crew really took the time to address it - thought that was a little odd. Thanks again!"
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Pros: "Muy buen servicio"
Cons: "old plane and configuration in business"
Pros: "Same as Co's to Houston"
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "Left on time,luggage not missed and good landing"
Pros: "The crew was excellent"
Cons: "The flight got delay because of that I had problems at customs and immigration"
Cons: "The tv and movie did not work"
Pros: "Boarding was quick"
Cons: "The flight attendants were almost never around. Beverages were only offered once and then one additional time for water only. The seats are beyond uncomfortable with a laughable amount of leg room. You needed to pay for the entertainment including the flight map! Nothing was provided (pillows, blankets) even though it was a red-eye, international flight. United has been the worst airline I have been on and I will stay away for future flights."
Pros: "Terrible company"
Pros: "You get what you pay for. The plane was new and the seat was confi as it can get for a low cost carrier."
Cons: "I got what I pay for not more not less."
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Pros: "Plane was ok for a low cost"
Cons: "Boarding; always delays with Spirit."
Pros: "Good fast simple cheap service. All fast and on time. Helpful staff at the weigh-in, in San Jose, told us to move 2 pounds from the checked bag to our carry-on to avoid an overweight fee."
Cons: "that seat. Felt like a pipe under my butt, and my knees hitting the seat in front seemed to bother the guy, tho he didn't say anything. We all know we are "in the same boat.""
Cons: "Delayed us several hours. Missed our connection home. Ruined our anniversary trip. Had to drive 5 hours in the middle of the night in order to make it to work this morning. I hate your airline and will never fly it again."
Cons: "couple of issues: #1.Spirit Website and Mobile apps keep crashing and several of us who booked your airlines were not able to utilize mobile boarding passes. In the age of mobility this User Experience (UX Design) should be a priority. #2. When we were trying to leave Costa Rica again we had issues with your Bar Code Scanners. We were able to download on our phone but when we go to customs after waiting in long lines we were told that they were not accepting Spirit airlines bar codes. You were the only airlines with long lines. Not even the kiosk was able to print boarding passes so we had to wait in long lines just to get a print out from the service desk."
Pros: "The crew was great."
Cons: "The space was toooo tight!! It’s hard that you can’t even offer water."
Pros: "Kaska was very helpful during my checkin. All the staff was on point and helpful. I was worried because all the bad comments. I guess if you know what to expect you will enjoy your travel with spirit."
Cons: "The superviser at that time was 0 comunicate , no people person aroll she is no good !!"
Pros: "The plane was nice and new, the big seat option was even better than I expected and worth it.The crew and the service they provided was top notch even if you had to pay for every little thing."
Cons: "Had to wait on runway for about 30min,not spirits fault."
Cons: "A guy came drugged from Costa Rica and they had to put him an IV line and didn't let the passengers get out of the plane due to "medical emergency" hence, connection flight: lost."
Pros: "Om time"
Cons: "Spirit sucks"
Pros: "Price and efficiency"
Cons: "No perks- everything comes with an additional fee"
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "NOTHING! WILL NEVER GIVE THIS COMPANY MY MONEY AGAIN. SPEND THE MONEY AND FLY SOME OTHER AIRLINE"
Cons: "EVERYTHING. RUDE EMPLOYEES. ACTUALLY SAW GATE ATTENDANT YELLING ON THE PA AT PEOPLE IN FORT LAUDERDALE."
Cons: "Only airline that charges $29 per passenger for tax in costa rica so that spirit can deceptively advertise at a lower price. Even a drink costs $3. I was curious if i had to swipe my credit card in order for the oxygen to work during emeregency. Both flights were delayed."
Cons: "We got our boarding passes in Costa Rica only to be told our flight was delayed two hours and once we got to Florida, our flight had been delayed another 13 hours. Once we finally thought we had a set time, it got delayed another half hour. We have been stranded trying to get home for over 24 hours. It has been terrible. I will never, ever fly spirit ever again."
Cons: "Spirit canceled my flight the day before it was supposed to leave and gave me no other options as to how to get to my destination. It almost ruined my vacation."
Cons: "Late take off"
Pros: "It got me to FLL"
Cons: "Boarding took forever. The board at the gate said the flight was on time, but I didn't get on the plane before the scheduled departure time. The seats don't recline and we landed an hour after the scheduled arrival time, which left me less than an hour to get through customs, security and to my gate which was on the other side of the airport."
Cons: "international flight and they wouldnt allow any free carry on or checked bags - next time we'll buy more expensive tickets from an airline that doesn't charge for a carry on."
Pros: "The plane didn't crash"
Cons: "^Invest in another price option, the small expense of flying another service will save you many headaches. Spirit hits you with hidden fees from departure, to check-in failures to making you pay for a carry-on?! They smugly suggest that their price is the baseline price without any add-ons or that they're giving you the option to opt out of things other airlines make you pay for, but nah. Spirit airlines has a special place in hell for duping consumers for so long"
Pros: "There is absolutely nothing good about this airline."
Cons: "There are lots of hidden fees we didn't know about and ended up spending a lot more money than intended. There was horrible communication between the airline and the airport and we were held on the plane for an additional 30 minutes after landing which caused us to miss our connecting flight. They said it was our fault for missing the connecting flight even though it was out of our control. We were stuck at the airport and the next available flight was not until the following day. We received no compensation for their mistakes."
Pros: "Absolutely nothing. I will never take this airline again."
Cons: "The staff is incompetent, the process of checking in and boarding is completely inefficient. Worse traveling experience I have ever had."
Pros: "Nothing. It was a nightmare"
Pros: "Cheap fare, new plane."
Pros: "Easy check in and professional staff"
Cons: "Chronic lateness and nothing to make up for it. And all their planes are like meat lockers. I have no idea why it needs to be so cold."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Cons: "Due to weather conditions, our pilot had to continue past Fort Lauderdale and land our plane at Tampa. However, after landing we were forced to stay on the plane for 3 hours with very little updates on what was going to happen. Then their only solution was to bus us back to Fort Lauderdale which would take 6+ hours, causing us to miss our connecting flights. Therefore we were forced to rent a car (paid for out of pocket) and drive to another airport in order to make it to detroit"
Cons: "Horrible Spirit. Both flights cancelled for the mysterious "crew maintenance"."
Pros: "The staff in Orlando were beyond friendly and helpful. Jasmine (Supervisor) took great care of us."
Cons: "Our plane was an hour late in San Jose, then we sat on the runway for 45 minutes in Fort Lauderdale because Jet Blue was "blocking our gate". We were told twice that they were holding the plane (which was the last flight out because we missed our original flight by an hour and a half due to delays) for us. We went through security twice and they still didn't hold the plane. There's about 12 of us that didn't make it and was told that the plane was being held. We were forced to stand in the back of a long line to rebook. In that amount of time ( which was over 2 hours) in line and online booking were being made for our same flight.They WOULDN'T accommodate us with a hotel even after we stood in line for another 2 hours just so they could tell us that if we wanted to fly to Dallas it wouldn't be till Tuesday. By this time shuttles werent even running for the number they gave us for a discount on a hotel. The supervisor, GREG HALEY came over and covered his lanyard id with his hand the whole time he spoke with us. We asked for his name and he just said Greg and tried to walk away. We asked him for his last name and he was hesitant but told us it was Haley. We asked his supervisor's name and he scoffed and told us that he didnt have to give us that information, then walked away. We tried to sleep for 3hours on the freezing airport floor to catch a 8am flight to Houston so I could drive my boyfriend all the way to Dallas to pick up his truck and both of us drive back to Houston. Luckily our connecting flight to Houston was in Orlando for 4 hours so it gave me enough time to jump on a standby flight to Dallas Fort Worth out of Orlando in just under an hour. Worst airline and Supervisor (GREG HALEY-OUT OF FORT LAUDERDALE) I have EVER dealt with in ANY company."
Pros: "They got our bags onto our connecting flight even though it was only 20 minutes between landing and takeoff."
Cons: "We had to pay the airport taxes separately and unexpectedly to leave Costa Rica. I know that Spirit wants to save us costs by not charging us for things we don't need but that cost isn't optional so it's just deceitful to not include it. The baggage check at the airport is also only open at a certain time so we had to wait an hour and a half in the baggage check line to wait for it to open and THEN it turns out we were accidentally in the express members line (which was unlabeled) and the spirit employees made us get to the back of the regular line which was huge at that point (note we were the first people at the counter before that happened. AN HOUR AND A HALF IN LINE before it opened, another HALF HOUR to get through the line when we had to get in back. THERE IS NO FOOD BEFORE THE SECURITY CHECK. When I was reserving/buying my seats the website gliched so I had to refresh and all the prices doubled!!!!! Note this is in a five minute window."
Cons: "Bad completely service"
Pros: "Nothing, except after more than an hour at 1am in the morning, I was finally able to get reservation agents to rebook us on a flight that might have gotten us to Baltimore in time for a train connection."
Cons: "Delayed flight (one of 3 on 4 legs of a trip, all for mechanical issues, not weather or other issue out of the airline's control); lack of comfort in seating."
Pros: "That I made it alive"
Cons: "Everything! Will never fly this airline ever again and will tell everyone I know what a horrifying experience it was...not worth it!"
Cons: "Lied about reason they weren't flying out, flight delayed 12 hours, check in took forever"
Pros: "very nice"
Cons: "every thing"
Pros: "Spirits bare fare was a real pain during boarding. I was aware and prepared for the baggage and check in fees but the airport taxes in San Jose took me by surprise. We had to wait in line for over 2 hours to pay the fees before being allowed to check in. The flight was further delayed making the process even more painful as we had two young kids."
Cons: "Airport taxes not being included and lack of warning till we got to the airport."
Pros: "It was okay"
Cons: "Entreteimen we didn't have any? ???"
Cons: "Hidden fees. Hidden taxes... Just crappy! Not cost saving at all!"
Cons: "Escribo esto en español para poder expresar mejor mi indignación ante el servicio tan mediocre que recibimos. Después de que el vuelo se atrasara más de 4 horas, nunca logré entender porque fue que nos atrasamos. Nos decían que íbamos a hacer una cosa y hacían otra. Pasamos de ilusiones y luego desilusiones durante horas. Amo viajar y nunca en mi vida me había sentido tan estresado como viajando con Spirit Airlines. No solo fue el atraso del vuelo, sino que también salíamos a las 12:45pm de San José, hora a la que usualmente creo que todos almorzamos, y no se les ocurrió darnos de comer sino hasta las 6:00pm (hora de Costa Rica) y yo no se si según ellos por darnos una latita de Pringles y un vaso de Coca Cola ya se nos iba a olvidar el terrible atraso que tuvimos. Cuando llegué al aeropuerto de Miami noté que habían roto una rueda de mi maleta y se lo dije a una empleada de Spirit Arilines que no sabía que hacer así que recurrió a otra y lo que me dijeron fue que eso no era problema de ellas porque probablemente había sucedido en Costa Rica y luego se fueron. Ahora mismo estaba tratando de hacer el Check In para mi vuelo de regreso y nunca había sido tan complicado hacer un Check In, ni siquiera entiendo porque no puedo hacerlo. Entro a la pagina de preguntas y soporte al cliente de Spirit Airlines y para responder a la pregunta de COMO hacerlo, lo único que saben decir son los beneficios que tiene, beneficios a los cuales me ENCANTARÍA tener si tan solo en su pagina dijeran COMO se hace. He pagado casi $100 en equipaje solo porque nunca nadie me dijo que si lo pagaba como un mes antes iba a salir más barato, que por cierto su pagina de internet es de lo PEOR que he visto, porque después de pagar mi maleta para ir de regreso, ni siquiera me decía si se había cargado bien a mi tarjeta o me daban una factura, simplemente volví al sitio para administrar mi viaje y ahora solo estoy rezando para que cuando llegue al aeropuerto en serio el pago se haya realizado correctamente. En fin, voy a tener que seguir viajando muy seguido a los Estados Unidos desde Costa Rica y puedo jurarles que NUNCA voy a volver a viajar con Spirit Airlines."
Pros: "Richard, our steward, was the only reason the flight ever made it out of the country. Without him I would have been stranded in Costa Rica for another night."
Cons: "We sat on the tarmac in a hot plane for 5 hours after an aborted take off due to brake malfunction. They offered no food, no compensation, no protection, and instead of booking me another connecting flight they forced me to take a van they rented from fort lauderdale to my final destination, orlando."
Cons: "Flight was cancelled so I had to reschedule my trip and the airline refused to help."
Pros: "Quick simple and cheap flights to and from San Jose CR to Houston Texas - If you can get by with just a backpack they are fantastic - if you don't mind random seat assignments and the trip is not so long as to survive without at least a coffee and snack - then i recommend them - if you have to check baggage and buy an inflight snack then you might better use southwest because to match what southwest includes in their flat ticket price vs buying it as add on's via spirit then spirit costs more"
Cons: "Website lacks information, not very intuitive to find information and they almost do everything possible to not provide phone support assistance - i had to look on other websites to find their number and the minute you dial it they threaten to charge you - simple questions like if their is a weight limit on the single free personal bag carryon are not answered - doubt I would recommend them for any long significant journey but for under 4 hour cheap flights back and forth from houston to san jose costa rica they are great"
Airlines flying from Costa Rica to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to Pensacola
Masks required on board, masks provided on flights from Costa Rica to Pensacola
Social distancing seating
Middle seats unavailable to book on flights from Costa Rica to Pensacola
Testing for antibodies, testing for symptoms for flights from Costa Rica to Pensacola
Waiving of change fees. Search flexible flights from Costa Rica to Pensacola