Cons: "Very good food and launch in gate but in check in they took my powerbank."
Pros: "The staff and service were friendly and excellent. Flight was fast and efficient."
Cons: "I can’t think of anything."
Pros: "The airport was adorable and quaint"
Cons: "Cabin to old and seat already damaged :("
Cons: "Was a short flight. It was all well done."
Pros: "Very good quick smooth flight. On time departure and arrival"
Pros: "Everything was good. Crew was nice. clean plane."
Cons: "Maybe a little bit bigger airplane but that's still fine for 1 hour flight."
Pros: "New airplane. Nice crew. Nice food. Good wine."
Cons: "Its a short flight. Not much could go wrong."
Cons: "The flight did not happen!!!!"
Cons: "Be on schedule."
Pros: "The Crew was amazing, the Seat were the best Selling point for the business class"
Cons: "More leg Room, more arm rest space"
Pros: "Lovely fresh sandwich, water and tea on a 45 minute flight."
Cons: "Maybe offering a juice."
Pros: "Food snack / water is a plus."
Cons: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
Cons: "There was about a 20 delay in the departure. Otherwise, everything was fine."
Pros: "On time. Food OK."
Cons: "Checked in at domestic terminal to thrn go to international terminal to get a bus to my plane.. Probably at domestic terminal. Not much communication waiting for flight. Last minute announcement"
Cons: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
Pros: "On time, more legroom, complimentary meal and wine."
Pros: "Efficient and friendly service. Great experience. Loved it"
Pros: "On time and lots of room with plane about 30% full."
Cons: "Good poor."
Pros: "Seating was more spacious than on the long flights."
Cons: "No problems."
Pros: "I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed."
Pros: "Everything was great"
Cons: "Everything was great"
Pros: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Cons: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Pros: "I flew to SukhoThai Thailand And the plane was an ART 72-500/600 propeller plane, so don't expect any entertainment on board. The flight was an hour and 5 min long and if you don't like to feel turbulence this is not the type of plane you want to take but you don't have a choice since sukhothai airport is only one runway. Other than that it was a good flight."
Pros: "Most friendly staff and free acess to their lounge with economy ticket"
Pros: "Everything was well organized and on time. Food was delicious!"
Pros: "Cabin crew is very friendly and host."
Cons: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Pros: "Flight is comfortable"
Cons: "They changed the gate and they were too far. Took a while to go back. No proper information"
Pros: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
Cons: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
Cons: "The flight attendants could have been more courteous and helpful."
Pros: "Airport was so nice and open and free snacks!"
Cons: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
Cons: "They call themselves Bangkok’s boutique airline but they’re just the same as any cheap asia airline who looks to make it up on extra fees for baggage."
Pros: "Easy boarding, on time, and friendly crew."
Pros: "Polite courteous staff and crew."
Cons: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Pros: "Service is outstanding polite and friendly crew. Professionalism at its best during confrontations, Cheers!"
Cons: "Rude passengers, Apparently loud and discurtious chinese nationals do not know how to be polite, talk softly or behave in public, sad!"
Pros: "Comfortable space , on time, attentive crew"
Pros: "BA did give us food vouchers and they have a worn but reasonably stocked lounge at CNX for all their customers. Also provide a meal on a 1 hour flight. Staff is always friendly and courteous."
Cons: "Flight delayed 4 hours, they may have offered options if asked but we decided against asking so others with connections or important plans could do so."
Pros: "They do a great job - a meal that was pretty good served on a 55 minute flight. Very friendly staff. The seats weren't as comfortable as you'd hope but they were not awful. They codeshare with all of one world except American."
Cons: "All staff at airport and airplane need to relax just a bit"
Pros: "I rarely write reviews, but at a time when most airlines are going very basic and providing very few amenities to make travelers feel comfortable, Bangkok is doing the opposite. They are going above and beyond with the small details that make all the difference in weather or not a flight is enjoyable- friendly flight attendants, food, activities for kids, wipes for face, etc."
Cons: "Others have also complained that they crew keeps telling you to remove your noise cancelling headphones on the ascent and descent. It doesn't take a rocket scientist to understand that in the event of a 'catastrophic in air event', the fact that I have my headphones on isn't going to make a damn difference. The crew was annoying and unpleasant. That's it."
Pros: "Great Service. Good economy legroom!"
Pros: "Nice airline. Flexible with luggage. Flew them several times. A bit more in price but so much better than Air Asia and Jetstar. Worth the few extra dollars. They always serve you a meal on every flight with beverages and don't charge!!!"
Cons: "Food was pretty bad. Plane was kind of old."
Pros: "The flight was on time. A very pleasant crew. A meal was provided on this 45 min. flight!"
Cons: "No entertainment."
Pros: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
Cons: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
Pros: "Check in was good"
Cons: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Pros: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."
Pros: "Plane is good"
Cons: "Delay 2x poor"
Cons: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Cons: "On-time departure"
Cons: "If a flight is delayed, they could inform us."
Pros: "The flights left and arrived on time."
Cons: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Pros: "The entire flight was pleasurable. The crew was outstanding."
Cons: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Cons: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Pros: "Entertainment was ok"
Cons: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Pros: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Cons: "Every one of our legs was delayed, which contributed to tight transit times."
Cons: "They changed the time without notice and wouldn’t even accept checked baggage."
Pros: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Cons: "Seat comfort, food, entertainment, boarding, disembarking."
Pros: "Everything, from the check in process, to the flight itself."
Cons: "Nothing to eat, except a cup of juice or water."
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Cons: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Pros: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Cons: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Pros: "Flight was generally ok."
Cons: "No power or USB ports."
Cons: "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
Cons: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Pros: "evrry thing"
Cons: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Pros: "On time, clean, nice staff."
Cons: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Pros: "Comfortable seats, but that was about it. Just ok."
Cons: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Pros: "Priority boarding for pregnant passengers, leggy and clean"
Cons: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Cons: "They charged for overweight luggage; Vietnam was the only country to do this."
Cons: "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
Pros: "On time. No problems."
Pros: "Great experience. Everyone very helpful."
Pros: "Flight schedule on time"
Cons: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Cons: "One hour flight was almost 5 hours long."
Cons: "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
Cons: "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
Pros: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Pros: "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
Pros: "Food, Beer, On Board staff"
Cons: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Cons: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Pros: "Too expensive for a short flight"
Pros: "No baggage charge, good comfortable plane."
Cons: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Pros: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Cons: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Pros: "Baggage included in price."
Cons: "Flight was overpriced. Vietnam airlines has a monopoly on the route and charges very high rates."
Pros: "Nice big A321, Well flown, on time."
Cons: "Couldn't check bags through to Phenom Penh, a MAJOR #fail for a so-called "international" airport and a huge pain in the butt. So had to collect bags in HCMC and re-checkin for next flight. How is that "connecting" as advertised when I bought the ticket?"
Pros: "There was more leg room on this flight. The crew were very nice."
Cons: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
Pros: "It left late but we were there in time for our arranged driver. Smooth landing. Adequate space for a short flight."
Cons: "Boarding area in Ho Chi Minh City is a crowded chaotic jumble. Announcements in English hard to understand . No food or entertainment due to short flight."
Cons: "We had heavy luggage and needed to pay for excess luggage weight. The V.A. website did not indicate that the excess baggage fee applied to the total weight of the checked luggage and not each bag As I result, I had to visit a Vietnam Airlines office in person in HCMC to figure out how much weight to purchase. This required several hours looking through the website, finding a local office, waiting on line, and finally getting a clear explanation about the excess weight I was required to pay."
Pros: "Food vouchers"
Cons: "Significant flight delays"
Cons: "Very bad communications delays were not advised prior"
Pros: "The flight was quick and on time"
Cons: "Used a cattle car bus to board. Annoying."
Pros: "The crew onboard was friendly, but the check in crew was average."
Cons: "The plane was quite old and there were no beverages except for water."
Cons: "I was bumped from the flight and left alone"
Cons: "They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion."
Pros: "Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!"
Pros: "Nothing, the entire experience was terrible"
Cons: "They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old."
Cons: "To avoid the delay. To manage the lines that were formed both for checking in and to board."
Cons: "1 check in bag only policy."
Pros: "Check in and boarding was easy."
Cons: "What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?"
Cons: "No visa on arrival. Missed my flight"
Pros: "The plane was clean."
Cons: "Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport"
Cons: "No food or drink"
Pros: "Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues."
Pros: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour."
Cons: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked."
Cons: "There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok."
Pros: "Friendly crew, organized check in and boarding process, sat on the runway for too long."
Cons: "Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats"
Cons: "International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak."
Cons: "We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system."
Pros: "The plane was new. Boarding was fast cause everyone was upset."
Cons: "The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!"
Pros: "Everyone was most helpful to us."
Pros: "The team's uniforms"
Cons: "Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye."
Pros: "There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight."
Cons: "I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience."
Pros: "Efficient check-in, boarding and take-off"
Cons: "Interior of plane was old looking but fine for a short flight"
Cons: "Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines."
Pros: "Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful."
Pros: "On Time"
Cons: "No meal"
Pros: "Nice crew good airplane flight delayed and hour and then disembarking took a long time"
Cons: "Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help."
Pros: "Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer."
Pros: "Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!"
Cons: "Flight was delayed"
Cons: "Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier."
Pros: "Well organized, friendly crew, and the pilots flew and landed very smoothly."
Pros: "Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!"
Cons: "Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport."
Pros: "People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it"
Pros: "Quick flight"
Cons: "Airplane not that nice"
Pros: "Felt like a regional jet but still fairly expensive for the region."
Cons: "Bare bones and nothing much else"
Pros: "short flight so not a lot of services required. The main plus was free 20kg checked in baggage."
Pros: "Allowed me to change time (extra charge), easy check in. Quick flight."
Cons: "Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized."
Pros: "The professionalism of the airline crew."
Cons: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Cons: "Boarding should improve. Other airports board Hot Seats first."
Cons: "Nothing is free. You must pay for everything INCLUDING a glass of water."
Cons: "Better customer service, very rude ground and in flight staff"
Cons: "Not enough leg room in coach. I’m 180 cn"
Cons: "O lie check in and support terrible"
Pros: "got front row seating due to being tall."
Cons: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Cons: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Cons: "Delay announced too late and no consideration for parents travelling with baby"
Pros: "i like how fast the immigration is at siem reap"
Cons: "Definite time of boarding we were 20-25 minutes late for departure"
Pros: "Crew was ok"
Cons: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Cons: "Luggage charge is annoying and that there was NO Refreshment offered!"
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Cons: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Pros: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Cons: "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
Pros: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
Cons: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
Pros: "Seat are comfortable Plane on time"
Cons: "Staff is in stress - boarding a mess as usual no rules"
Cons: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Pros: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Cons: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Pros: "everything ok just an hour flight"
Cons: "airport queues for bag check out the door"
Pros: "This plane was more comfortable than the previous one."
Cons: "We left and late about 30-40 min late. It made my layover shorter than hoped for."
Pros: "The plane didn't crash"
Cons: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Pros: "Polite crew"
Cons: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
Pros: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Cons: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Pros: "The price the plane is also very spacious and comfortable"
Pros: "I got there"
Cons: "No food. No drink. Whole focus of staff was on selling"
Pros: "Crew was nice and they let us move to more open seats during flight."
Cons: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Cons: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Pros: "The initial cost"
Cons: "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."
Cons: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Cons: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
Pros: "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
Cons: "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
Pros: "The crew was efficient for getting everyone settle and take off in no time!"
Cons: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Pros: "Smooth flight"
Cons: "Everything went smoothly except boardingeverything went as planned except the boarding process is a bit strange and confusing not many people knew exactly what to tell us where to go in order to board a flight. We were then taken to a different gate locked up escalators only two exit another gate everything went as planned except the boarding process is a bit strange and confusing. Not many people knew exactly what to tell us where to go in order to board a flight. We were then put one of us take it to a different gate locked up escalators only two exit another gate"
Cons: "No announcement for one hour delayed return flight."
Cons: "Hidden baggage fees, crammed in to seats, choppy ascent."
Cons: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Pros: "Flight was good"
Cons: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Pros: "It got me there"
Cons: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Cons: "Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!"
Pros: "Very friendly crew!"
Cons: "Zero legroom"
Cons: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Cons: "Not even a small glass of water...really? That is not right."
Pros: "Great fare."
Cons: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Pros: "Getting on board plane."
Cons: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."