Seat back monitors and outlets were dead and not working.
Seat back monitors and outlets were dead and not working.
Everything was great except for the seat. The backrest would not stay in the upright position.
I usually have a positive experience with Delta. Complimentary upgrades are always nice!
Flight delayed about 2 hrs so it made it a VERY late night
The crew, food, and entertainment were all good. But my screen had some sort of bug where if I turned it off, it would turn back on after 2-5 minutes. At full brightness. It made it very hard to get any shut-eye on the overnight flight. Also, the older Boeing plane, while nicely cared for (and no doors fell off 😅👏) doesn't have the nice air quality of newer planes. So I felt a bit greasy by the time we landed in Sweden.
It was a crowded flight. They did the best they could.
Service was good for such a short flight. Small plane but smooth flight.
Worst flight in my life. Only was scheduled for a 45 min flight to get our connection flight. It was late by 40 minutes and we missed our connection. Delta was totally useless trying to help and unable to get my family on the next flight because they overbooked it Thus had to get a hotel at my expense and lost a day at Disney as a result. Cost me about a $1000 if you add 2 hotels meals shuttles etc to get thru the day Awful customer service by Delta in Detroit totally useless people
The experience was good and the flight departed on time and landed early
The flight was delayed but we got to our final destination.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Business class in the second leg - CDG-EVN was a disaster.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
No bording was given for next trip on same carrier, food was very moderate.
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The line at boarding was not well organized and managed
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
The crew was great and handled our unexpected detour with proactive communication.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
It was great to check carryon luggage at no charge when there was no room for ours. A hidden benefit of having low-tier tickets. Also great to stay off plane as long as possible. Airline gave us seats we wanted on this last leg, again at no charge.
Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.
The late departure Of two hours waitresses, immature, and gossiping
Crowded plane but it flew on time and had friendly staff
We had a good flight, service was good and lots of leg room. Service was good and the staff were friendly.
The Air Canada agent was very helpful helping with my luggage and cat carrier when I went there instead of United.
Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!
It was upsetting that the flights were canceled but that was due to weather. I did not receive any vouchers for food or a hotel stay when I was forced to spend the night in Montreal. I was also upset when my seat was changed many times.. The plane seemed old with a non-functioning screen and loose side pockets.. All in all in need of updating. On the positive side, the staff in areas was friendly and helpful.
Lost my bag. My first ever flight with them that they forced me to gate check my bag on, due to them having a 30 year old plane with small carry on bins, and they lost my bag. Never again.
United force you to download their App to do the check-in.
Trouble keeps changing the time and I was booked different flight without knowing it was bad experience
I dropped my wallet under my seat on this flight with all of my money and credit card. I requested to be able to go back and retrieve it but Lufthansa denied my request. I went to the Customer Services and they called Lost and Found but I was told nothing found would be turned in until around 12:00pm. My next flight was leaving so I was unable to check to see if my wallet was turned in. I will never fly with Lufthansa again.
My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698
Dinner was good by air travel standards but breakfast was too light and heavy on carbs/sugar.
Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose
So far so good. I missed my flight because of the Lufthansa diversion. United helped me to figure out how to get accommodations from Lufthansa for my long layover. They help me book appropriate onward flight.
Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.
Seat controls of lights were broken, and only 1 of the 2 seat TVs ever worked on the long flight. On the short flight there were no USB connections, on the long one they were difficult to access. Part of my meal was frozen, though the hot portion was good.
Lufthansa fails at mentioning no luggage when booking through points. We had to pay added fees to take checked bags to Europe for 2 weeks. The staff at check in were not helpful at all. told us "if we don't like it, then book another flight". Food was bad, they ran out of half the options. Vegetarian was terrible. The flight crew was nice, and tried to make it work ok.
Always a pleasure to deal with United's helpful and knowledgeable staff
Pretty good flights! If they can let y u s know regarding delays by announcing it in the PA system it would be a good business practice!
3 hours late, came at my final destination without any of my luggage.
Delays with no communication. Broken business class seat and no one seems to care or help.
The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
Nothing. Everything, the service the delayed plane and communications to passengers, the boarding, the food access before flight, no aircon on the plane until high altitudes and super long wait for baggage claim with no direction on tv signs.
I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.
Denver (DEN)United States
Casablanca (CMN)Morocco