|Flights Arrive in||Spain|
|Flights Depart from||Denver International|
|Airlines||Brussels Airlines, TAP AIR PORTUGAL, British Airways, American Airlines, Lufthansa|
Pros: Comfort of the plane, service
Cons: No business lounge in CDG before 9am
Pros: Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge.
Cons: I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!
Pros: Edficient boarding and pleasant onboard service
Cons: Cleanliness of plane and limited movies
Pros: The crew was very cool
Cons: The food was ok
Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.
Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.
Cons: The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes.
Pros: There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting.
Cons: I like Kayak. But am very concerned about booking through in the future with this treatment.
Pros: Encouraged to take the pillows home they were nice
Cons: Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer.
Cons: Terrible terrible service in helping with a tight connecting flight, terrible
Pros: Everything was very good.
Cons: Once again BA lost my luggage from my connecting flight. Twice in a week and a half.
Pros: The airport is nice
Cons: But they didn’t let me in because I didn’t show up for the first flight
Pros: Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things.
Cons: Delayed due to storms etc. Never ideal.
Pros: I like everything.
Cons: Everything else
Cons: The drink service came a little late in the flight... but that is a suggestion more than a complaint.
Pros: Not much.
Cons: The crew was either tired or not at it best; service was just ok. No smiles.
Cons: Very good
Pros: The crew were great and the flight was quick.
Cons: The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad
Cons: Todo bien
Pros: The crew
Cons: The sandwiches
Pros: The plane was on time and staff on the plane where nice
Cons: Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line.
Cons: No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again.
Pros: Good leg room in aircraft and comfortable seating.
Cons: My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.
Cons: My seats were broken on two flights--could not recline. Maintain the equipment better.
Pros: Overall was ok gor a very cheap flight considering it is not a lowcoster.
Cons: Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight.
Pros: It was a rather empty flight so I was able to have space to myself to stretch out.
Cons: Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food.
Pros: Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again.
Cons: I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining.
Pros: First time flying with TAP PORTUGAL and it was a great experience
Pros: Boeing 777 seating is comfortable, other is not so much.
Pros: The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport.
Cons: The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to.
Pros: The crew were above friendly, calling you by name and were very accommodating.
Cons: Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again.
Cons: I don't like the attitude of some cabin crew.
Cons: Be on time.
Pros: They sped up the flight time after leaving Chicago two hours late.
Cons: We sat in the dark on the tarmac with the door open and below freezing temperatures with irregular updates as to the delay or expected arrival time. The flight details were not updated to say the flight would be delayed until after it was originally to have arrived in Milwaukee.
Cons: Better food better seats and bad movies. Nothing good to pass the time
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