Seat did not recline yet fare was the same as one that did !!!
Seat did not recline yet fare was the same as one that did !!!
Everything was fine within the parameters of flying full aircraft. My only small regret was that the non-meal, "snack" type food options had 90% medium to high sodium items. They looked appetizing, but many, if not most older Americans are restricted in sodium intake, so maybe one low/no sodium option would entice people to buy them. I brought my own food. The staff, on-time and aircraft quality were great, as usual for Alaska.
A little sub- par. Alaska used to be a good airline.
Quick flight and helpful crew both on the ground and in the air. Went super easy and fast.
Great service. Got in early into Seattle and everything went great.
only refreshments and biscuits available but it was a short flight from LAX to LAS thus it was fine.
Seat space Terrible. No real food on a 6 hour flight
entertainment (use your own hardware) was difficult and I don't like tiny tiny screens for movies. "we're locking the bathrooms" messge came as they locked them. how about a warning, e.g. we will lock bathrooms in 15 on our final approach...
Temperature was very cold. seat was uncomfortable bc headrest did not work properly - the earflaps would not move.
On check in, the agent would not accept the credit card that I booked the flight on to pay for a checked luggage. It had the agency name that I work for on it, but my flight was booked on it so it did not make sense. So I used my personal CC. Then they could not give me a receipt for the checked baggage, and directed me to go to Alaskaair.com and find my way around to print up a receipt for my expenses. Should have been a lot more customer friendly for something so simple.
If they have a tv for movie or map during 5h flight could be better and the food can purchase on flight are ok with that.
I have purposely avoided West Jet for our last four trips as our friends experienced unreasonable difficulties with receiving a refund during COVID. You didn't provide a flight for whatever reason, give people their money back. Do you want people to use your airline again? I grudgingly used WestJet this time as it was direct flights. I was pleasantly surprised. I had more space than I expected and the in flight entertainment was also not expected.
We requested 2 wheel chairs upon arrival. On board an attendant told us to remain in our seats until everyone was off the plane. we were in row 11 and thought we would be off early. After all were off, a different attendant said we should leave, and that the chairs were gone. One was available for my friend who had just spent 9 days in hospital but I had to walk quite some distance. Eventually a cart arrived to take us the rest of the way. This was over an hour after our arrival. The staff at the terminal did their best to help us but if we had been allowed off with the other passengers, our ride home would have been an hour earlier.
We had to walk up a stairway at PVR which was not illuminated at all. I was carrying carry on luggage and stumbled a few times due to the poor lighting.
Departure delay on a late night flight. Made us even later. Tired but got home.
Westjet forced me to put my carry-on baggage in check-in probably because I was assigned seat 23A (the last row seat), which had no cabin space, which is unfair. I wanted to carry on my luggage so that I don't have to wait at the airport for my luggage. Also, because there was no cabin space, I was forced to keep my laptop bag under the seat, which I didn't want to as I was carrying 2 laptops and charger. The airline should basically tell people that if you are assigned a last row seat, then you are not allowed a cabin baggage or a personal item.
We were late boarding, but it all worked out. So, no problem.
Very efficient crew. Plane was newer and clean. Would have liked gluten free snack options.
Everything was good except check in was not. I expect long lines but only 2 people at counter, sign for people with passes and without but only 1 line. Took well over a hour to check in.Flight and staff on plane were awesome.
It was good but not comfortable seat with the long legged persons.
There is no food or entertainment on these short flights. Again the wheelchair situation in Denver is nasty. They are short staffed due to cut backs and layoffs and this impacts on travel comfort and ease.
My flying experience with Air Canada was good but the wheelchair situation wasn't good at all and if would be good to make sure that they have the appropriate services available for your traveling passengers.
Flew in Business Class. The new AC lounge at SFO is one of the best I’ve been to with a spacious design and an open air deck. Flight itself was on-time and as expected overall.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
Free ear adapters for movie screen and a snack with a beverage.
On the flight back from SFO to Vancouver ..the crew was less than professional. They completely missed asking if I wanted a drink (and I was awake at all times) and I had to walk to the back of the plane to ask for a cup of water to take with my medication. Also, there was a charge for ear adapters for the movie screen which were given out free on the flight from Vancouver to SFO. The flight from Vancouver to SFO had pleasant crew members. What a difference in the flight back.
The flight attendant Shannon was not very warm and was more focused on her own preferences for service than the customers in first class.
I didn’t get to go on my flight. I cracked a rib and tried to contact kayak Air Canada and United Airlines and everyone gave me the runaround. No one reached back out to me and I couldn’t go on my trip. I have used kayak in the past to book flights, but I will never do it again because that experience of trying to get a hold of someone to explain my situation was awful. Everyone gave me the runaround that I did speak to and no one was helpful and kayak was unreachable.
Service was great. Free food and alcohol would have made it better
First time flying long haul on AC. No pajamas but the service was top notch and the seat/bed was very comfy. Would recommend and was much nicer than my last flight on Qantas.
Denver (DEN)United States
Victoria (YYJ)Canada