Cheapest round-trip prices found by our users on KAYAK in the last 72 hours
Wifi wasn’t working well so we couldn't view any media.
Wifi wasn’t working well so we couldn't view any media.
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
They charge me for the luggage which is was included on the ticket
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
Was a great smooth flight from Detroit to San Diego.
Late flight, always blaming the flight crew, stale almonds, pushy people. Why don’t they have the people sitting in the back board first? So much easier getting through an empty plane! Duh!!
As we lined up to board they gave our plane to a flight going to Newark. So then we got delayed until they could find another plane. Flight crew was ok. I’m assuming since it’s a shorter flight they only offered water and coffee.
Food could have been better. A little more leg room would have been appreciated.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Seats actually fit a human! Snack options were a bit lame but that’s ok
My return flight has been changed to JFK from EWR without any notice or reason
I had economy plus and it’s definitely worth the price. The seats are so comfortable, so much space, great large TV screens, and you get fed often. Really decent food (although other fish was overcooked.) They do need better movie choices. The crew is the best. Super friendly and accommodating. So much better than most American run Airlines.
Flight was delayed 3 hours. Pilot cancelled flight under 4 people volunteered to change their seats to economy from business class.
I couldn’t make it to the airport for my original flight due to bad weather; roads were shut down, buses and trains were closed. Since the plane wasn’t cancelled, I still had to pay $720 to change my ticket.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
My seat was not the one I paid for, the crew was very curt, and the cabin was extremely warm.
Old plane with terrible business class seats - good food and service. Boarding was a joke with business class boarding last.
Best airline to travel on a budget- really like their reasonably priced access to the SAS lounges where available.
The flight was cancelled early on and messed up the whole vacation and hard to get a refund from Kayak as they owned the ticket and of course they did not believe that SAS cancelled the ticket. Definite bad side to third party. SAS had rescheduled but overlapped the connecting flights. That did not work. Flight was cancelled long ago but Kayak still has it. Like it was taken? Bad IT ? Or all assumptions and no follow up which is the whole IT world. It needs to wake up and be more efficient. Especially as the world is going, there will be no freedom to do anything. And we will be living like the Middle Ages. Yeah, go read up on that while you still can.
Flight was delayed slightly but was very smooth. It was a short flight but comfortable.
I will never fly this airline again. Checking in was poor , we had to go back to the check in counter at Raleigh - Durham international airport three times because they didn’t issue my boarding pass but rather duplicated my husband’s twice which caused a big headache at the passport control at the airport which triggered security alert and wouldn’t let us pass through we we had to wait for long time to be able to explain and clear everything after talking to the supervisor.. No food on the plane , not even crackers. No food was offered to buy ether . No ear phone was provided . Very little time to make from one plane to another and nobody to assist with smooth transition. Flight itself , we felt safe so thank you to the pilots . But customer service was terrible . We spent $ 2500 on 2 tickets, so I cannot say that service was consistent with the price .
Seats are way too much now with these new airplanes especially long flights like we had. I was 7 month pregnant and in a lot of discomfort due to small seats.
Food was horrible. This wasn’t business class. No leg space, can’t sleep in row position, huge delay
I liked how easy my transfers between flights in Keflavik were. I would have appreciated more food options in Keflavik.
The plane was flaming hot! Could not breathe. Everyone coughing from heat. Awful.
My biggest problem was the flight from KEF to DUB was delayed, which caused me to miss my connecting flight in DUB and we were forced into an unplanned 10-hour layover in DUB. Crew and boarding staff were all very friendly but this was a real inconvenience and especially uncomfortable for my disabled wife.
Not much! This was my first flight with Iceland air and unfortunately it wasn’t what I have expected. My luggage is lost nothing as of yet where it was left. Not a good service at all!!
The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.
It was great to check carryon luggage at no charge when there was no room for ours. A hidden benefit of having low-tier tickets. Also great to stay off plane as long as possible. Airline gave us seats we wanted on this last leg, again at no charge.
Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.
The late departure Of two hours waitresses, immature, and gossiping
Crowded plane but it flew on time and had friendly staff
We had a good flight, service was good and lots of leg room. Service was good and the staff were friendly.
The Air Canada agent was very helpful helping with my luggage and cat carrier when I went there instead of United.
Overall I will say it was a very good experience. It was as comfortable as can be expected for such a long flight - 12 hours from Toronto to Tokyo. Everyone was very pleasant and polite. Even the passengers were cooperative and trying to be nice to each other. Of course the space is limited on such a long flight. The bathrooms were actually very clean. The food was very good. I liked how there was a variety of food options. The in flight entertainment system was also very impressive! There were some children on the flight but they were well behaved and hardly ever crying. Great Job Canada Air! I will definitely fly with Air Canada again!
It was upsetting that the flights were canceled but that was due to weather. I did not receive any vouchers for food or a hotel stay when I was forced to spend the night in Montreal. I was also upset when my seat was changed many times.. The plane seemed old with a non-functioning screen and loose side pockets.. All in all in need of updating. On the positive side, the staff in areas was friendly and helpful.
Lost my bag. My first ever flight with them that they forced me to gate check my bag on, due to them having a 30 year old plane with small carry on bins, and they lost my bag. Never again.
United force you to download their App to do the check-in.