Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.
Flight was not to crowded
Seat are smaller than usual
No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.
They missed me for breakfast despite my being awake and trying to get their attention. Then they ran out of one of the choices for both dinner and breakfast. This despite the plane being less than capacity. Also there were so many empty seats in the back but I noticed that some people were still being packed in like the flight was full. Emirates should do a better job of assigning seats to make as many people comfortable as possible.
Quick boarding, on time, nice amenities near the gate.
The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early.
Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!
After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates.
The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self...
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