I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly
Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!
newer plane, good staff
need better and more food options, more often
Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
OLD OLD plane with hard seats and tiny screens
Comfort economy well worth the extra.
Of no change is BULLSHIT
Ability to see a bit of Lisbon on the way
Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.
business class was great seat comfortable the lounge was very nice
Food on plane ok wish had more choices
Had to wait forever to find out Gate Number.
I got to Rio de Janeiro on time
cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility
I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much.
We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space.
Friendly crew with modern plane
Why am I paying for first class for just snacks I can buy in an airport shop?
They gave me extra pretzels and 2 cans of soda
The seats were awful.. Miniscule
On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF
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