Some of the worst service I have seen. Odd hours to wake and feed passengers, and restrictions on bathroom usage.
My flight was changed...
They offer food and entertainment its good. Also is amazing to flight none stop to Mexico City
Getting to Mexico or leaving Mexico is a hassle if you are in a wheelchair. They have a really poor service, I really struggle since I was flying by myself.
My shoes were stolen
The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!
Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better.
Great flight and friendly staff
Hidden bag fees make this airline a low value-for-money option.
Flight was on time, we left early and arrived early! Flight attendants were very kind.
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|Flights Arrive in||Seattle|
|Flights Depart from||Ecuador|
|Airlines||Aeromexico, LATAM Airlines|