Flight was delayed initially on the taxiway out of Fairbanks because of snow. We waited for DOT to plow the runway, which I believe is an airport failure. However, while waiting, the pilot mentioned that he hoped we wouldn't have to go back to the terminal to get enough fuel to make it to Seattle. Not something you want to hear.
We did have to go back to the terminal for more fuel. Why did we board only to sit in an uncomfortable seat an extra 2 hours.
Now we are heading to Seattle. Alaska Airlines knows that they have a plane load of people that are 2 hours late. I asked the flight attendant about the situation. They apologized but offered no help. No airline initiated attempt to repair missed connections was made.
In fact, a friend walked up to his connection gate 4 minutes after the push-off time, and they didn't hold the flight for him even though they knew that our flight would be only minutes late.
While still on our delayed flight, I tried via the the Alaska Airlines app to make a connection via standby, but the app didn't allow it.
I had missed my connection by nearly 2 hours. When I called and tried to get a new connection, the phone agent told me that they could get me on the 8:30 connection. I thought, "Hey, that's great."
I asked the flight attendant if they could let the tight connections out first. They apologized but did nothing.
When I finally got off the flight and checked the departures board for the gate, I didn't see the new 8:30 flight number. I asked the nearest Alaska gate agent, and they sent me to a gate. The destination at that gate was correct, but the wrong flight number. I asked the agent there, and they told me that my flight was for 8:30 p.m., not a.m. The telephone agent set me up and dumped me for a 12 hour layover while letting me think it was an immediate connection.
When I tried to change that at that gate, the agent there got me on standby for connection through Portland, my original route. They wouldn't give me a guarantee out of Portland however until around 8 p.m.
I went to the first standby gate and related this story. The agent there, Mihee, got on the system. She took the time to research all routes. She got me a guaranteed spot on a direct flight early that afternoon to my final destination. Probably shouldn't mention names here, but Mihee was fantastic.
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