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HKG - STS

Find cheap flights from Hong Kong to Santa Rosa

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Round-trip
Economy
Hong Kong (HKG)
Santa Rosa Sonoma County
Thu 7/29
Thu 8/5
Any month
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Top 4 airlines serving Hong Kong Intl to Santa Rosa Sonoma County

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,518 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."

Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."

Pros: "The seat was very spacious"
Cons: "More space to put things"

Pros: "Punctual and direct flight NRT-BOS. Time-efficient."

Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."

Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."

Pros: "Food was amazing and stewardess courtesy to passengers."

Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."

Pros: "Smooth ride"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"

Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"

Pros: "The drink which call Kiwi which taste was so nice."

Pros: "The food"

Pros: "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
Cons: "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Pros: "Very nice airplane with new technology"
Cons: "Nothing"

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."

Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."

Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."

Pros: "All were very polite and were very through when checking the cabin before departure and landing"

Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"

Pros: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."

Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Cons: "None"

Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."

Pros: "Everything, from booking till landing"

Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."

Pros: "The excellent service and courteous staff."
Cons: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."

Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"

Pros: "Comfort seat, decent food, polite service"

Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"

Pros: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Cons: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."

Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."

Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."

Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"

Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Cons: "Some crew members from Hong Kong better make more effort to improve service skills."

Pros: "Attention given to each passenger by flight crew."

Pros: "Foods are good, crews are good."

Pros: "Yes loved it"

Pros: "Yes, Crew was amazing and timing was perfect."
Cons: "Excellent performance"

Cons: "Flight was a little long!"

Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."

Cons: "As with all economy seating...it is cramped"

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Too crowded"
Cons: "One more staff will be better"

Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."

Pros: "Great crew"
Cons: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."

Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."

Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."

Pros: "Excellent"

Cons: "Long trip"

Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."

Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."

Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."

Pros: "Air craft"

Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"

Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."

Pros: "Crew was excellent."
Cons: "Food."

Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"

Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."

Cons: "Internet kept cutting off despite me paying."

Pros: "Every thing is good in Qatar airways"

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"

Pros: "service, food and cleanness"

Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."

Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"

Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."

Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."

Pros: "On time and 5 star service"

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Cons: "Same as above"

Pros: "Entertainment"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"

Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"

Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."

Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"

Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."

Cons: "Very uncomfortable seats- Space between seats is very tight"

Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."

Pros: "Ok"
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"

Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"

Pros: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Cons: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"

Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"

Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"

Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."

Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."

Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."

Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"

Pros: "The crew should have let people off first who had connecting flights."
Cons: "We missed our connection flight.Had to be rerouted to chicago. No flights to Rapid City till noon the next day. Spending night in airport."

Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."

Cons: "The crew could have been more polite."

Pros: "Absolutely nothing"
Cons: "Everything"

Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."

Pros: "Going on vacation"
Cons: "Tvs for all seats"

Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"

Pros: "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
Cons: "Everything. Poor service, rude flight attendants, unhelpful staff."

Cons: "horrible food and poor service and attitude of cabin crew"

Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."

Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"

Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"

Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."

Cons: "My flight was cancelled and no refund."

Cons: "I would have liked more Rosé."

Cons: "Legroom"

Pros: "The food was better than other international flights I’ve been on."
Cons: "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."

Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"

Pros: "Friendly welcoming stay"
Cons: "No dis likes"

Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Cons: "Flight delayed by 35 minutes"

Pros: "Good food, kind staff, free booze"

Pros: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Cons: "I was a little surprised at the size of the snack (small) at the end."

Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."

Pros: "Smooth and easy flight."

Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."

Cons: "American Airlines is always late"

Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"

Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."

Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."

Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."

Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"

Cons: "They run out of food in Business Class. Service was the same as in coach."

Pros: "Have a great trip without any problems."

Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."

Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."

Pros: "Great flight crew price was right and I will travel American again!"

Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"

Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."

Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."

Pros: "Quick flight."
Cons: "Busy flight"

Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."

Pros: "Individual screens worked well, food was good."
Cons: "Flight attendants with carts bumped my boyfriend's shoulder repeatedly, nearly every time they went by, without ever apologizing. They were also really rude when we asked for additional beverages. I travel very frequently, and I was shockedz"

Pros: "Was delayed over 3 hours"
Cons: "Delayed over 3 hours"

Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"

Cons: "The flight was over 45 minutes late and caused me to almost miss my connection as I had to literally run to my gate to make the connection."

Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"

Pros: "I love the economy plus section. The additional space between rows is much appreciated. The planes are great and the entertainment system is very good. The crew is very nice. The whole experience was very good."
Cons: "More movies variety would be great."

Pros: "Business class amenities"
Cons: "Luggage drop off taking over 45 minutes (for Business Class) was not acceptable."

Pros: "Crew was friendly & attentive."
Cons: "Food, lunch"

Pros: "It was okay. I slept mostly. The crew was professional and friendly."
Cons: "Even thought I got off a plane and direct to another I had to to go through security again. This meant I had no time to get any food or drink. I got to the new gate after boarding had started. Again, the flights were to close together."

Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."

Pros: "This is one of the longest flights in the world, but the flight attendants were cheerful throughout the flight. There was a good selection of movies and other entertainment in the seat back viewer."
Cons: "The food was mediocre. Lots of carbs, little protein, almost no fruits or vegetables. Not great for someone watching their weight."

Cons: "Staff kinda rude"

Pros: "Nothing"
Cons: "Missed flight"

Cons: "Poor food selection,"

Cons: "Power at the seat was not working; bags took almost an hour to arrive at EWR"

Pros: "Great movie choices. Seats were ok. The flight crew were very nice and accommodating."
Cons: "I do not know why there is an extra check right before boarding, but my husband ended up leaving a bag on the table and since there is no orderly fashion and people are standing everywhere, we didn't notice. No one came after us to inform us we had left a bag. We had over $100 worth of souvenirs in it that are now just gone. Flight was delayed leaving and landing which meant we missed our connecting flight. Food was ok but nothing special. They only offer you snacks once."

Pros: "Not much."
Cons: "Most of crew had no concern for anyone. One of the worst flights on United in several years."

Pros: "Nothing, absolutely nothing."
Cons: "The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell."

Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."

Pros: "Comfortable as fell asleep before tak3 off and woke up when landing announced."

Cons: "We had a 15 hours flight and a one small meal 2 hours into the flight and a light snack sandwich after 10 hours."

Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."

Cons: "map navigation did not show a map; instead it was air speed, distance to destination, etc, Managemwnt should check out the excellent msp navigation software on air china flights from Bali to Taipei. Why not useyhe flight time to learn some geography??"

Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."

Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"

Pros: "Had a granola bar at the customer service booth."
Cons: "There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience."

Pros: "Flight comfort and online crew were good and no complaints"
Cons: "Flight delayed boarding 31/2 hrs and then over an hour delayed on the ground before takeoff."

Cons: "Gave me the wrong seats"

Pros: "The fact that no one was seated next to me"
Cons: "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"

Cons: "Flight was delayed over and over. They then changed the gate at the last minute."

Pros: "It was what I expected, a long flight in economy. Nothing special -nothing terrible. Check in went smoothly."
Cons: "One restroom was inoperative, so there were long waits to use the restroom. For long flights, it would be nice if all restrooms were available."

Cons: "stewardess hardly asked what we need and feels like supplies are so limited when u ask for water its half and etc"

Cons: "Flight attendants disappear after early dinner serving. They hid in the galley until breakfast service. For a 15 hr flight, this is unacceptable. They should be able to offer snacks and drinks during the flight."

Pros: "On the airplane, wonderful crews, friendly and helpful. Food was not that an important to me as much as the friendly faces helpful crew at this. Thank you UA!"
Cons: "ground crew not helpful!"

Cons: "Narrower 777 seats noticiable when eating."

Cons: "Crew n comfort"

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Pros: "Good staff"
Cons: "Nonpersonal tv"

Pros: "Smooth landing and plenty of cold water to drink. Movie choices are good."
Cons: "Toilets should be cleaned more often."

Pros: "I like the crews in the plane"
Cons: "But I didn't really like the food and plane was shaking that gave me nauseas and made me throw up a few times"

Pros: "Food and service we're excellent! New plane, very comfortable seating and easy to use entertainment system"

Cons: "The seats were not comfortable. The special meal requested was not good."

Pros: "Our flight was delayed 6 hours due to faulty equipment. So they treated us very very very well."
Cons: "We were delayed 6 hours."

Cons: "United delayed the flight over for 2 hours with over 24 hours of flight time. The reason was one of the crew memeber called in sick. When we showed the flight, we were told the flight has to make another stop in San Francisco thus delaying the flight for amther 3 hours. If they know hat they are missing a crew member over 24 hours and cannot find a replacement, this is a serious problem with United. They must be running a very tight ship."

Cons: "Totally antiquated 747 aircraft which belongs to the museum. Still showed movies on the screens instead of individual monitors at the seat. No wifi and United app did not work. Terrible entertainment."

Cons: "Wish I would have gotten a direct flight from Tokyo to SFO"

Pros: "Food was better than ever and crew was very good. Usually mid flight meal which is wonton soup is luke warm. For the first time it was hot and got hot chili delivered separately. It was actually good. Breakfast also better than usual."

Pros: "After I boarded, the flight experience was fine for a 16 hour flight. Service was great and helpful, lacked wifi but the inflight entertainment kept me satisfied. All together was pleasant."
Cons: "This flight started out a little bumpy. When I got to the gate I purchased 2 bottles of water (INSIDE SECURITY RIGHT ACROSS FROM THE GATE) only to find out at the end of the jetway, like 100 steps from where I purchased them, I had to give them up. Who would of thought, why would a human want 2 bottles of water before boarding a 16 hour flight, weird right, so that was really frustrating and just a plain waist of money. Thanks UNITED..."

Pros: "Night time flight coming back from Asia."
Cons: "Right tight seats, and terrible over-priced food. The plane seats were from the 90s."

Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"

Pros: "crew members."
Cons: "got delay."

Pros: "Arrive on time at each gate"
Cons: "Needed more movies"

Pros: "42 Years My father worked for United. I have seen this airline go from one of the best, to the bottom of the rest !!"
Cons: "Seats very uncomfortable for long flights. Charging extra for entertainment and WIFI ??? Food used to be good even in coach !!"

Pros: "great landing, almost did not feel the transition from flying to wheels landing"
Cons: "wifi promises are a lie"

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Hong Kong to Santa Rosa

Airlines flying from Hong Kong to Santa Rosa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Santa Rosa

Mandatory masks

Masks required on board, masks provided on flights from Hong Kong to Santa Rosa

Social distancing seating

Middle seats unavailable to book on flights from Hong Kong to Santa Rosa

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hong Kong to Santa Rosa

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