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IDA - AVP

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Idaho Falls (IDA)
Wilkes-Barre Scranton
Tue 4/20
Tue 4/27
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Top airlines flying Idaho Falls Fanning Field to Wilkes-Barre Scranton

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,385 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Crew was very hospitable"
Cons: "Flight was a little late taking off, so punctuality could have been a little better"

Cons: "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."

Pros: "Uneventful"
Cons: "On time departure"

Pros: "Crew was pleasant and nice as always!"
Cons: "More room in the seat but I know that’s unrealistic."

Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"

Cons: "On time departure. Meal service."

Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Delays,"

Cons: "Stewardess very rude"

Cons: "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."

Pros: "The pilot was very friendly and understanding over the intercom."
Cons: "As usual with PHL, lots of delays and issues. Had to switch planes after delayed boarding for a SECOND maintenance issue. After arriving at AVP, I noticed that both my valeted carry-on and my checked-in suitcase were drenched. My bags were clearly mishandled, and all of my clothing and devices are now wet. Beyond disappointed."

Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"

Pros: "Great Airport and easy access to the gates and transportation."

Cons: "Airplane did not have plugs for phones nor head recliners"

Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"

Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"

Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"

Pros: "Nothing."
Cons: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."

Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."

Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."

Cons: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."

Cons: "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."

Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"

Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."

Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."

Cons: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."

Pros: "The plane is updated and very comfortable."
Cons: "The change in policy of the 1 bag under seat, caught me by surprise."

Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."

Pros: "It was a fabulous ride, with personal entertainment centers, fast service -"
Cons: "unfortunately just one exit , so took forever to exit the plane but otherwise great."

Pros: "The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time."
Cons: "I did not like having to wait to depart."

Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"

Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."

Cons: "Cramped seating"

Cons: "Seating ---- to tight"

Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."

Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."

Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."

Pros: "nothing"
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."

Pros: "Crew very friendly and helpful"
Cons: "No entertainment panels. App has to be downloaded on personal electronic devices."

Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."

Pros: "Aircraft, cabin service, food and entertainment was excellent. Although I booked on BA, the flight was operated by AA. Next time I'll be booking on AA directly. AA services far surpassed BA."
Cons: "NA"

Cons: "Flight was delayed two hours then canceled."

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."

Pros: "There were too many gate changes ."

Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."

Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"

Pros: "The flight was delayed. I did make my connection"

Pros: "AM staff were helpful and pleasant when I asked questions."

Pros: "the plane took off an hour late and they didn't explain what was going on until like, 40 min after we should have taken off. also, the plane was really loud and felt like it was going to fall apart. the reason we were delayed was because they needed to fix the door latch. i dont' think that's all that needed fixing."

Pros: "Crew ok seat to small"
Cons: "Seat size"

Pros: "We got to our destination 20mins early. And this is not the first time this has happened with United Airlines"

Cons: "Flight was delayed due to fuel crew no showing on time."

Pros: "The crew was nice despite challenging travel conditions"
Cons: "The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers"

Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"

Pros: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Cons: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"

Pros: "Food was good!"
Cons: "Wifi, just horrible as a transatlantic flight, it was the only option for entertainment and it wouldn’t connect as I’m sure the network hub was overloaded."

Cons: "Flight was late and packed and wasnT Lufthansa but United (ugh)"

Cons: "Literally took 60 min from the time the airplane got to the gate in Honolulu to when I got my luggage. The gate agent in San Francisco was not at all helpful. The United booking agent on the phone wasn’t helpful either."

Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"

Pros: "Amazing flight."

Pros: "They were on time."
Cons: "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."

Pros: "THAT UNITED TRANSFERED ME TO AA"
Cons: "IT NEVER HAPPENED BECAUSE OF ENGINE FAILURE, THEY TRANSFERED ME TO AMERICAN AIRLINES THAT WAS DUE 4 HOURS LATER IN. WHICH ALSO HAD ENGINE FAILURES SO NEVER ARRIVED IN PALM SPRINGS. WAS STUCK IN DALLAS TILL NEXT DAY. MISSED MY MEETINGS AND PREPAID HOTEL. AA ALSO DAMAGED MY LUGGAGE WITH CLOTHING AND ITEMS MISSING. USUALLY NEVER HAVE PROBLEMS ON UNITED OR AA"

Pros: "The service at the automated counter was very good"
Cons: "Entertainment"

Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."

Cons: "United app crashed and was not able to watch anything. Tapas snack was poor quality"

Pros: "This flight was good"
Cons: "The delay flew twice with united and both times delay"

Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."

Cons: "Having the middle seat always sucks. They also didn't have inflights personal entertainment. And since everyone uses the headphone jack, they're loose and your headphones don't stay in. Hint: next time make the jack horizontal instead of vertical."

Pros: "I liked that it was a fast flight arrived ahead of schedule."
Cons: "Seating was crowded."

Pros: "We were on time"
Cons: "The annoying person next to me"

Pros: "Crew was nice"
Cons: "Wi-Fi dropped for an extended period of time during the flight. Seat was not comfortable."

Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"

Pros: "Departed early and arrived early. Boarding went quickly. Flight crew was friendly and efficient."
Cons: "Strong winds made for a bouncy final approach at destination."

Pros: "Flight was on time. The united employees were really nice."
Cons: "I recently had knee surgery. So, I booked isle seats for my trip. However, I was placed in window seat on regional jets. It was pretty uncomfortable."

Pros: "Fun crew"

Cons: "Flight cancelled by airline."

Cons: "We had to wait over two hoirs for them to het us a plane. They allowed United Staff members to dead head to Scranton amd bumped paying costomers. They flight attended stopped her speech to make a mother keep her infant quiet. The The agent at the gate continued to give false information on the delays."

Pros: "easy boarding, drinks served, on time departure and arrival."

Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."

Pros: "Overbooked flight and were upgrade"

Pros: "That small propeller plane was an exciting experience!"

Cons: "The flight was over booked and if there wasnt someone willing to take another flight I would have missed class. Why do you sell more tickets for a flight than there are seats?"

Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."

Pros: "was finally able to get the upgrade"

Pros: "No issues or delays"
Cons: "Nothing"

Pros: "Nothing"
Cons: "We get informed at boarding time the flight is delayed by over an hour due to "awaiting aircraft arrival". How do you not know until boarding time there isn't an available aircraft? That's just poor operations. Then our flight continues to get delayed several times. Which is the most annoying... Don't tell me the flight is delayed an hour, the 55 min later tell me it's delayed another hour - repeat, repeat, repeat. After two and a half hours, I said f-it, and just left. I could've driven to my destination faster."

Cons: "Plane 2.5 hours late"

Pros: "Awesome Staff, planes on time, Food was good, staff collected trash separately to recycle"

Pros: "Boarded on time and landed on time."

Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."

Pros: "Good flight attendants."
Cons: "Nothing"

Pros: "To apologize for delays, they provided free access to directv."
Cons: "No gate agent support, people seated haphazardly in wrong seats and given no direction. Long delay once boarded, just sitting on ground. Turbulence the entire flight with almost no opportunity to use bathrooms or receive any service. This after rushing to gate and no chance to use bathroom."

Pros: "On time departure and arrival"
Cons: "Twin prop was a bit bumpy would have preferred jet service. I will make sure to inquire the next time"

Pros: "Everything was perfect"

Pros: "Nothing special, just a short flight."
Cons: "Old plain with very uncomfortable seats, even for a cheap 30min flight they could do something to keep the seats from hurting.Terrible flight boarding process at Newark! They had everyone get on buses and we're shuttled over to their airplane. To make matters worse they boarded like 3 flights at a time at the same gate. Clearly they have had issues with people getting on the wrong plane with this process, because they asked us about 4 times if everyone here was going to this destination."

Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"

Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"

Pros: "The steward on this flight was very attentive. He anticipated my needs and those of the other passangers."
Cons: "This was a turbo jet and was very noisy. My seat was in the front and there was very little leg room. Fortunately, I am a short and and short legged."

Pros: "More leg room on this prop plane. Suppose it was an older plane and they hadn't reduced leg room yet."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Idaho Falls to Scranton

Airlines flying from Idaho Falls to Scranton have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Idaho Falls to Scranton

Mandatory masks

Masks required on board, masks provided on flights from Idaho Falls to Scranton

Social distancing seating

Middle seats unavailable to book on flights from Idaho Falls to Scranton

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Idaho Falls to Scranton

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