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Airports
Origin
New Delhi
$961
only
$961
Mumbai
$1008
only
$1008
Bangalore
$1179
only
$1179
Destination
Denver
$961
only
$961
Thu, Jan 25
DEL
DEN
23h 45m
Sun, Feb 18
DEN
DEL
24h 16m
Trip: 25 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14033 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LAS
LHR
Excellent 10.0

British AIT flight attendants are the nicest

The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LHR
SAN
Mediocre 2.0

Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible.

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

Tue, May 22
BOM
DEN
30h 53m
Fri, Jun 15
DEN
BOM
28h 15m
$1008
Trip: 25 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14274 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
ATL
DEN
Good 6.8

The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating.

Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year.

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

MSP
BWI
Mediocre 2.0

I missed my flight and was not able to rebook any of it, losing 600 dollars...

FLL
DTW
Excellent 10.0

New plane with knight entertainment screens at all seats!

Delayed, bit crew was friendly and efficient!

JFK
PHX
Good 6.6

The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

Fri, May 18
BOM
DEN
28h 08m
Sat, Jun 9
DEN
BOM
27h 25m
$1085
Trip: 23 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Jun 14
BOM
DEN
27h 10m
Fri, Jul 6
DEN
BOM
40h 05m
$1087
Trip: 23 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5597 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
VCE
ZRH
Good 7.0

See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs

A grown man coughing loudly during a 10 hr flight w/o once covering his mouth

JFK
ZRH
Excellent 10.0

Crew was attentive and courteous. Everything from check in to landing was simple and streamlined.

ZRH
TLV
Excellent 8.4

Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.

JFK
GVA
Okay 4.0

Nothing.

The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them.

ATH
ZRH
Excellent 10.0

Everything was great

Service was perfect Food was incredible Movies and entertainment high level

Mon, May 21
BOM
DEN
27h 43m
Tue, Jun 12
DEN
BOM
25h 05m
$1094
Trip: 23 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1434 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
HAM
BRU
Excellent 8.3

Crew was friendly and plane was comfortable.

There were no free food or beverage options.

MAD
BRU
Mediocre 2.0

the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline.

very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!

TLV
BRU
Excellent 8.3

Crew. Entertainment. Food. Leg room was a bit longer than usual.

Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?

GOT
BRU
Mediocre 2.0

Nothing

The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost

BRU
VCE
Mediocre 2.0

Read above!! WORST EXPERIENCE EVER!!!!

Tue, Jun 12
BOM
DEN
24h 50m
Tue, Jul 10
DEN
BOM
20h 05m
$1155
Trip: 29 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17356 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
TLS
FRA
Okay 5.6

Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance

MUC
BOS
Good 6.3

Good movies and TV to choose from.

Food sucks. Bland and gooey pasta as vegetarian option.

MUC
IAD
Good 7.0

between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.

FRA
IAH
Mediocre 2.0

Never made it and they knew several people were still in customs

LHR
MUC
Okay 5.0

The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.

Sat, Jan 27
DEL
DEN
23h 30m
Sun, Feb 18
DEN
DEL
22h 29m
Trip: 23 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14033 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LAS
LHR
Excellent 10.0

British AIT flight attendants are the nicest

The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

Mon, May 7
BOM
DEN
28h 32m
Fri, Jun 8
DEN
BOM
23h 40m
$1022
Trip: 33 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14274 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
FLL
DTW
Excellent 10.0

New plane with knight entertainment screens at all seats!

Delayed, bit crew was friendly and efficient!

SEA
SNA
Excellent 8.6

The wifi wasn't strong enough to download the app to watch movies on the plane.

JFK
PHX
Good 6.6

The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

PDX
JFK
Excellent 10.0

really great service, arrived early, as good as it gets.

Sun, Jan 28
DEL
DEN
23h 30m
Sun, Feb 18
DEN
DEL
24h 16m
Trip: 22 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14033 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
SAN
Mediocre 2.0

Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible.

LAS
LHR
Excellent 10.0

British AIT flight attendants are the nicest

The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

Sun, Jun 17
BOM
DEN
31h 05m
Fri, Jul 6
DEN
BOM
40h 05m
$1087
Trip: 20 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5597 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
NCE
ZRH
Excellent 10.0

Easy check in. Crew efficient and personal attention.

TXL
ZRH
Excellent 9.6

2 snacks .. friendly flight attendants .. early arrival

seat pitch a bit tight

ZRH
TLV
Excellent 8.4

Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.

LHR
ZRH
Excellent 10.0

I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!

DME
ZRH
Mediocre 2.0

I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!

Sun, May 20
BOM
DEN
31h 00m
Tue, Jun 12
DEN
BOM
25h 05m
$1096
Trip: 24 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1434 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
BRU
JFK
Okay 5.3

Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre.

Food and seats

GOT
BRU
Mediocre 2.0

Nothing

The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost

BRU
BHX
Excellent 10.0

Amazing

Nothing

MAD
BRU
Mediocre 2.0

the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline.

very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!

HAM
BRU
Excellent 8.3

Crew was friendly and plane was comfortable.

There were no free food or beverage options.

Tue, Jun 12
BOM
DEN
24h 50m
Thu, Jul 5
DEN
BOM
24h 05m
$1157
Trip: 24 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17356 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
BOS
MUC
Okay 5.3

Staff wasn’t particularly friendly, seats were the most uncomfortable ever

MUC
BOS
Excellent 8.0

Food, service

Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20

JFK
FRA
Excellent 10.0

Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.

MUC
IAD
Good 7.0

between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.

MUC
BOS
Good 6.3

Good movies and TV to choose from.

Food sucks. Bland and gooey pasta as vegetarian option.

Mon, Jan 29
DEL
DEN
23h 45m
Sun, Feb 18
DEN
DEL
24h 16m
Trip: 21 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14033 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

BKK
LHR
Good 7.3

Basically ontime although a bit delayed getting started. Crew was attentive . Food Ok. Seating could be a bit better.

Somewhat tight seating. More reclining of seat would help. The gate was the furthest away possible requiring a very long walk.

YYC
LHR
Mediocre 2.0

Air hostesses were good

Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again.

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

Fri, Jun 15
BOM
DEN
27h 45m
Sat, Jul 7
DEN
BOM
23h 45m
$1181
Trip: 23 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jun 17
BOM
DEN
29h 20m
Tue, Jul 10
DEN
BOM
25h 05m
$1096
Trip: 24 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1434 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
CDG
BRU
Mediocre 3.3

They change my flight, and I had no kosher food in the other one

HAM
BRU
Excellent 8.3

Crew was friendly and plane was comfortable.

There were no free food or beverage options.

BRU
BHX
Excellent 10.0

Amazing

Nothing

BRU
KGL
Okay 5.0

Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in.

BRU
JFK
Okay 5.3

Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre.

Food and seats

Thu, Jun 14
BOM
DEN
27h 10m
Mon, Jul 9
DEN
BOM
36h 10m
$1136
Trip: 26 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5597 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
JFK
GVA
Okay 4.0

Nothing.

The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them.

DME
ZRH
Mediocre 2.0

I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!

JFK
ZRH
Excellent 10.0

Crew was attentive and courteous. Everything from check in to landing was simple and streamlined.

ZRH
TLV
Excellent 8.4

Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.

LHR
ZRH
Excellent 10.0

I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!

Thu, Jan 25
DEL
DEN
31h 07m
Tue, Feb 13
DEN
DEL
19h 15m
Trip: 20 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14033 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LAS
LHR
Excellent 10.0

British AIT flight attendants are the nicest

The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

LHR
SAN
Mediocre 2.0

Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible.

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

Mon, Apr 23
BLR
DEN
24h 00m
Tue, May 29
DEN
BLR
20h 30m
$1179
Trip: 37 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17356 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
MUC
BOS
Good 6.3

Good movies and TV to choose from.

Food sucks. Bland and gooey pasta as vegetarian option.

MUC
BOS
Excellent 8.0

Food, service

Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20

LHR
MUC
Okay 5.0

The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.

MUC
IAD
Good 7.0

between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.

FRA
IAH
Mediocre 2.0

Never made it and they knew several people were still in customs

Mon, Jun 18
BOM
DEN
31h 00m
Tue, Jul 10
DEN
BOM
25h 05m
$1096
Trip: 23 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1434 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
PRG
BRU
Okay 4.0

It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!

BRU
KGL
Okay 5.0

Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in.

HAM
BRU
Excellent 8.3

Crew was friendly and plane was comfortable.

There were no free food or beverage options.

GOT
BRU
Mediocre 2.0

Nothing

The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost

BRU
JFK
Okay 5.3

Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre.

Food and seats

Sun, Jun 17
BOM
DEN
31h 05m
Mon, Jul 9
DEN
BOM
36h 10m
$1136
Trip: 23 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5597 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
VCE
ZRH
Good 7.0

See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs

A grown man coughing loudly during a 10 hr flight w/o once covering his mouth

TXL
ZRH
Excellent 9.6

2 snacks .. friendly flight attendants .. early arrival

seat pitch a bit tight

MIA
ZRH
Excellent 10.0

The hospitality & staff were impeccable.

ZRH
TLV
Excellent 8.4

Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.

JFK
ZRH
Excellent 8.0

The crew took very good care of us with food and drinks

Updates by the captain about the situation were too few, too infrequent.

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