|Flights Arrive in||Boston Logan International|
|Flights Depart from||Israel|
|Airlines||Air France, SWISS, Iberia, KLM, Lufthansa, Brussels Airlines, Turkish Airlines, British Airways, Alitalia, United Airlines, Air Canada, EL AL, Austrian Airlines, Air Europa, Royal Jordanian, Finnair|
Cons: The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something.
Pros: It was a nice plane and boarding was well organized.
Cons: I was assigned a middle seat, if not for that I would have given a higher rating.
Pros: En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France
Cons: Le capitain et l’aterrisage
Pros: Liked the transfer
Pros: Flight crew, pilot,food and entertainment options were great
Cons: Baggage took a while to reach baggage claim but maybe a bit impatient after a long day
Pros: Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better.
Cons: Flight was delayed. Had to get a different flight because we would miss the next flight.
Pros: Left on time
Cons: I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches.
Pros: We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean.
Cons: The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back.
Pros: Brand new plane and SUPER comfortable (even in coach!).
Cons: I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches.
Pros: Every thing was ok
Pros: On time, clean airplane, smooth, good flight overall
Cons: No entertainment or food on board. Not even drinking water
Cons: To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport.
Pros: Not much it’s a very regular flight
Cons: Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase
Cons: The right was late in bi ti directions.long limes to check in.
Pros: Time and Good clean place.. in This case airpöane..
Cons: It was not entreteiment st all
Pros: punctuality of boarding and flight time
Cons: attitude of crew in business class: no sense of true hospitality
Cons: Very slow service at checkin, was not even available when I arrived at the airport
Pros: The flight was perfect! Great food,movies and I even got to sleep !
Cons: All was well!
Pros: Staff very pleasant
Cons: Evening snack was not the greatest breakfast was pretty food
Cons: I wasn’t able to fly because my passport was stolen
Pros: Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration.
Cons: Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh.
Pros: Everything was on time and efficient.
Pros: Food and service were phenomenal, and the seats were very comfortable.
Cons: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.
Pros: The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!
Cons: Flight delays is a constant problem with this company
Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.
Pros: The crew was very cool
Cons: The food was ok
Cons: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.
Pros: The food was okay but thats the best thing I can say.
Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!
Pros: Customer service was excellent and food was restaurant grade!
Cons: Nothing comes to my minds
Pros: Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price
Cons: Low sodium meal was not tasty. Could not finish it due to lack texture.
Cons: Delayed flight 1 hour
Cons: Personal and service were grea!
Pros: Crew was ok
Cons: 50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again.
Cons: Seats are thin so 9 hrs sitting becomes a pai in th b... Litterly. Both out bound and in bound the audio did not work well out bound not at all so 9 hrs not top notch
Pros: My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again.
Cons: A plane that was over four hours late costing me an entire day in Germany.
Pros: More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew.
Cons: We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another.
Cons: The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite.
Pros: All good..
Pros: The flight itself was pleasant.
Cons: The trip was apparently booked as a flight to Madrid with a one-night stopover in Milan and yet the ticketing staff told me that I would not be able to check my bag to Milan since it would go directly to Madrid. I found this to be very odd since I booked a multi-city flight through Kayak. I was also unable to use TSA pre-check with Alitalia, which was inconvenient.
Pros: We landed safely in Toronto
Cons: In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this.
Pros: Crew was fast
Cons: Boarding was late and also arrived late
Pros: The staff was kind and helpful. The business class was good and the updrafts was really worth it
Cons: Entertainment was poor .
Cons: I missed having the navigation map when traveling such a long distance.
Pros: On time
Cons: Space a little cramped.for spmepne 6'3"
Pros: I like flying Lufthansa for entire trip then changing to united airlines
Cons: Particular everything the airline
Pros: Crew was pleasant and did their job well
Cons: The de-ice took way to log and not enough leg room
Cons: They skipped me for drinks
Pros: The stewardess with the amazing figure! I didn’t use the entertainment or order food so I can’t comment on those.
Pros: Nice seats fast boarding
Cons: Snack can be more richer
Pros: They have the best blankets! I always get cold but the blankets are nice and thick. The entertainment system was easy to use with a wide variety to choose from. The seats are comfortable and easy to sleep in. Overall just a great comfortable trip!
Pros: Quick boarding and takeoff
Cons: The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing.
Pros: comfort, entertainment, food
Cons: there were two really rude flight attendants....almost like they didn;t want to serve you. One of the ladies even literally threw a drink onto my tray. thank god it was sealed. Air canada needs to do a better job of dealing with this type of behaviour. It happens far too often with their staff
Pros: Although the crew was really nice and the food was pretty good it does not make up for the other things that were wrong on the trip
Cons: I got a different ticket leaving me stranded and Boston for another 6 hours to my connecting flight to Baltimore why my mother and my sister were on the same flight back to Baltimore after we arrived from Tel Aviv to Boston I had to pay an extra $50 for them to fix their mistake which I just filed a complaint with them about. Knowing how poor their customer service is and how impossible it is to reach them I doubt I will get a refund which I am entitled to given the extremity of the situation being that I was five and a half months pregnant and being left to worry about how I'm getting home to my family and my sick father really irritated me that L all had put us on different flights it wasn't until 15 minutes before boarding that I realized my ticket was not the same as my sisters and my mother had to run to a help desk in order to get any kind of help and what she had to pay another ticketing service $50 for them to change it because my mother would have had to go all the way to gate E from gate D which was on the other side of another building in Boston because Boston is huge Airport I am so frustrated I do not recommend anyone flying with this Airlines not only are there planes ancient and you will be squashed by the person sitting next to you their service is incredibly poor when it comes to helping people get to where they need to be their crew members and such are nice but don't deal with them if you want to hassle with security so badly that you just get so irritated I recommend flying with other airlines any Airline is better than this one and I will not take down this review until they fix there problems with in their Airline they're going to continue losing customers if they continue on this road because no one wants to deal with poor customer service and on top of that poor organization and ruining a family trip that was supposed to be relaxing instead it was a nightmare
Pros: The seats are all worn out... we had special food ordered. On the way there it was messed up. On the was back they didn't give it to me all together.
Cons: They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers.
Pros: ease and convenience of travelling between Israel and Boston.
Cons: Old, very, very uncomfortable, worn out seats. The seats need to be replaced.
Pros: Steward and stewardesses were very helpful. Enjoyed the food which was fresh and neither too sweet nor salty. Loved the non-stop service Boston to Tel Aviv. Would fly the nonstop El Al Boston to Tel Aviv again without hesitation.
Pros: Decent amount of space between seats
Cons: Food terrible
Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.
Pros: Good service overall, the ground crew was very helpful and friendly
Cons: Transfer in Frankfurt was impossible on time. Had to rebook later flight
Pros: Flight took off on time. Plane is big and seats are good for people up to 6 feet tall and comfortable fior people up to 220 lbs. Crew was excellent from checking in til landing. I will travel again with Air Europa but I will take a sandwich or two with me just in case pasta is being served. Flight was from Madrid to Miami. On my flight from Miami to Madrid the food (chicken) and everything was excellent. Oct 14 2018
Cons: Tech/entertainment screens could be more updated
Cons: No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!
Pros: The flight went out in time, and the suitcases arrived quickly
Cons: The plane was very crowded
Pros: Friendly and the seats were more comfortable I think.
Cons: All good
Cons: They only offer one main mean they used to offer to 2 main meals plus breakfast.
Cons: Full of pasenger kids craying orible
Cons: The flight attendants are unfriendly. Food is the worst ever comparing with all airlines
Pros: No significant problems, left on time and was uneventful!
Pros: Very enjoyable
Cons: I have no complaints
Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.
Pros: Hi enjoy the trip
Cons: No complaints
Pros: I wish I found somebody to take me around
Cons: No complains
Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.
Cons: Our boarding was an hour and a half delayed
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