I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.
Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.
flying in a B787-9
Goof food and service
The flight was delayed by 95 minutes, which screw up my schedule badly..
I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?
Great service, comfortable seats.
The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.
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