I always trust PAL pilots. During takeoff there was turbulence because of the cloudy weather and the pilot tried his best to manoeuvre away from the clouds.
It took over an hour to disembark and almost made me miss my connecting flight. Maybe they could have let the other airlines know passengers with connecting flights were running late. The flight was long and the seat space was very tight. The food was excellent. Crew was friendly and helpful.
Excelling flight, excellent landing. Good foods. My only complain that I paid for my seat and my seat was beside the restroom. Flight attendant are friendly.
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Pros: "you ripped me off"
Cons: "you ripped me off"
Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Cons: "Seat configuration in economy is exactly like a budget airline cebu pacific a330 both at 3-3-3..meal was just peanuts. It would actually be cheaper to use Cebu pacific and buy a proper meal"
Pros: "Ahead of schedule departure and arrival"
Cons: "Poor/No IFE system, no wifi onboard and poor snack quality"
Pros: "Early departure and arrival by over 45mins ahead of schedule"
Cons: "Food and lack of IFE and WiFi"
Pros: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Cons: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Pros: "More organized bus boarding according to seating location"
Cons: "Flight delayed by 1hr 13mins"
Cons: "Never on time. Almst missed connection. Planned on 4 hours. Downn to the wire. Nevermore."
Cons: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Pros: "Leg room was small."
Pros: "Crew male"
Cons: "Should be ontime"
Pros: "Currtious attendants."
Cons: "Dis orderly lines. Too many long lines"
Pros: "The safety belt works"
Cons: "3hours late for a one hour flight. Hour and half boarding then after sitting on the plane foe a hour they announced the plane w Needs repair and were waiting on a mechanic to finish the repairs. Why would they put us on a broken plane? I guess our flight was a test for the repairs. We could of sat in the terminal for the time instead of the plane."
Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Pros: "The plane we use airbus 321"
Cons: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Pros: "Flights were ontime, excellent customer service from gate staff and fligh attendants."
Cons: "delayed take-off and took 20 extra minutes before disembarking"
Pros: "Access to myPAL Player"
Pros: "Great experuance. Caring staff"
Pros: "The service given from the flight attendants. They are very nice and make you feel comfortable. The flight was fast and we arrived 22mins ahead of our schedule time which was good."
Pros: "Awesome, excelent service"
Cons: "Nothing everything perfect"
Pros: "It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff."
Cons: "Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you."
Cons: "I was expecting that they will compensate for the time loss but unfortunately they did not. I asked for an earlier flight and a good seat, but they just kept me waiting."
Cons: "I had to pay again for the ticket even when I did my confirmation with time."
Cons: "It was horrible. A Delayed flight and then it took forever to get off the plane when we got to cebu"
Cons: "They didn’t have snacks for Muslims which I had requested"
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "We booked this flight months ago and made plans to meet people. We wanted to arrive early to avoid traffic but since the flight as 3 hours delayed we arrived at 5 and did not get to the hotel that was 20 miles away in 2 hours. When I am late for my flight you cancel my ticket and make me purchase a more expensive one. More than the round trip I purchased so why don't you compensate me when your delayed"
Cons: "Your tardiness and inconsiderate way of doing business. Your irresponsible attitude towards your paying customers."
Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Cons: "it is the worst airline I ever fly."
Pros: "Entertainment, Meal options, Baggage Allowance, Plane."
Cons: "Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight."
Cons: "I need more legroom."
Pros: "Friendly Staff"
Cons: "Seats are too Small"
Pros: "Absolutely nothing."
Cons: "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
Pros: "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
Cons: "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."
Cons: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Pros: "It was very organized and on time"
Pros: "Very nice and friendly"
Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"
Pros: "Food, gift pack, in-flight wi-fi based entertainment."
Cons: "Seating a little bit cramped in coach."
Pros: "Very good cobfort and assistance"
Cons: "Entertainement system was bad, few options, no wifi as indicated before"
Cons: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
My flight got canceled and I nearly missed my connecting flight to el nido because of this . So I had to get up at 4am to catch a ferry to cebu and travel 7 hours to the airport I am not happy at all
Cons: "The staff was great"
Pros: "I cancel my ticket and they refused to refund me still"
Cons: "You can help me get my money back"
Pros: "Crew was very nice and helpful"
Cons: "Alcohol selection very limited"
Cons: "The connecting flight was cancelled and the ground staff in Seoul airport had no clue how to help all the stranded passengers. We were sent back and fort to transfer desk and immigration then at the booking counter at the departure level. The cancellation was not handled properly and Asiana staff had no clue what to do. For a big airline company like Asiana, we expected more. In the end, we were left to tend to ourselves and staff at the transfer desk were useless. Never experience this with any other airline."
Pros: "The crew, boarding was easy and the flight arrived early. Even the snacks were good and inexpensive"
Cons: "This flight was perfect"
Cons: "Because they over booked our flight and had weight restrictions due to winds, they off boarded everyone’s checked in luggage. They say they would have it delivered to our hotel or our final destination depending on if we were staying in Manila or traveling on a connection. No one answers at any of their numbers. Hours later and still no word on my luggage where abouts."
Pros: "Seat could not recline"
Cons: "Free drinks"
Pros: "Comfortable seat."
Cons: "Cleanliness of plane. Remote control of entertainment screen not working. Food need improvement."
Pros: "Never had the chance. Becoz I miscalculated the date. I needed a June 2nd Depart MLA to LGP. I tried to get @ least half the price and so I can rebooked my flight but the CEBGO Airline says the ticket."
Cons: "since I miscalculated the date of the trip, my bad, CEBGO could have been @ least given me half the price and so I can pay to rebook another ticket. I am sure even I missed the fhat flight, they able to SELL that opening seat and EARN something. The CEBGO gate agents didn't do anything about it."
Cons: "The cebu pacific airline was not organized. Flight delayed and missed connecting flight because of it."
Cons: "My flight was over three hours delayed,then they gave us a 2 hour late flight and I missed my joining flight to Boracay.Had to get a hotel miss a night in Boracay and buy another ticket and Cebu wouldn’t compensate anything!"
Pros: "The Crew was very friendly and helpfull"
Cons: "I was disappointed when I was told I must check my carryon bag because it was 2 kilos too heavy and must pay 1000 pesos to check it then watch as other passengers carrying bags much larger and heavier than mine walk on to my flight unmolested. I thought this unfair since the bag in question had travelled with me since Dallas on 3 different planes"
Pros: "The pilot's take off and landing. Smooth!"
Pros: "It was fast and easy"
Cons: "The flight was delayed and no one told us why."
Pros: "The flight pushed through despite the weather."
Cons: "The flight was delayed because of rain and some fog. Honestly if the runway was longer, this won’t be an issue."
Cons: "Inconvenience to everything and everyone that involved me and my plans"
Pros: "Crew with bright yellow and jeans. Few looked happy and crisp. We had no food so that rating should be NA."
Cons: "3 delays. Long time in bus waiting to finally Board."
Pros: "We were given cup noodles and bottled water as a compensation."
Cons: "It was delayed for 2 hours."
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
Stewardesses weren't very friendly
The space between seats are a bit narrow
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Pros: "The quiz and prizes given by the service crew onboard"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "Did not like the flight at all."
Cons: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "I didn't like everything"
Pros: "So delayed!"
Cons: "Delayed flight"
Pros: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Cons: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Pros: "Good flight"
Cons: "Landing not so smooth"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Pros: "New ish planes"
Cons: "Reduced leg room"
Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Pros: "Flight was ahead of time. Friendly crew."
Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Pros: "Flight was cancelled. No information about refund"
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Cons: "Seats are uncomfortable"
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "They put me in front row...nice crew"
Cons: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Pros: "Not much"
Cons: "Disorganised handling of passengers"
Pros: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Pros: "The crew were very helpful."
Cons: "Don't expect to get more into your hand carry than 7kgs. They weigh it at check in. Hand carry allowance should be more than just 7kgs."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."