LET - JFK
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Top airlines flying Leticia Gen. A.V. Cobo to New York John F Kennedy Intl
Scores according to KAYAK customer reviews
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Flight was very late."
Cons: "They flight wasnt operated by avianca. The planes the service the food horrible."
Pros: "The staff was accomodating"
Cons: "No in-seat entertainment."
Pros: "Comfort Seats Service"
Cons: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("
Pros: "The staff"
Cons: "We had a two hour delay inside the airplane without air conditioning. This delay risked my next flights (connections). Everything inside the airplane is old and terribly maintained."
Pros: "Clean and smooth. No problems. Food fine, nothing special, but no complaints."
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Pros: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Cons: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."
Pros: "The service, the food, the various movie selections."
Pros: "Everything was good"
Cons: "Little food"
Pros: "Preference to travel with kids"
Cons: "I don't recommend avíanca it is one of the worse airlines now never again don't waste your money on them"
Pros: "everything is just perfect, is like flight on executive class without pay the extra money from an economy class."
Cons: "The atención"
Cons: "Can not get the upgrade usually!"
Cons: "Avianca's departure was delayed from Bogota to New York by over an hour, which in turn caused me to miss my connecting flight home to DC. I had to pay $50 fee with Jet Blue because Avianca didn't advise of the delay, and my only option home was 10 hours later in the day. I cancelled Jet Blue flight and bought another ticket home. No service between airlines who are not in the same alliance. Travelers beware!"
Pros: "compared to other airlines there are no complaints"
Pros: "We landed on time. Always appreciated. The movie was absolute dog sh*t and the communal screens were tiny, but at least there was a movie."
Cons: "If I had known at the time of booking that what looked like a quick stop in El Salvador would actually involve everyone getting off of the plane, needlessly going through security again, having items confiscated even though they were legally purchased after going through security at the prior airport, and being made to wait yet another eternity just to board to plane again, I would have chosen another flight."
Cons: "Best foot"
Pros: "Very comfortable seats, good food, excellent service!"
Pros: "The passenger next to me..... That's about it"
Cons: "Extremely cramped seats, limited meal options. all I needed was something without pork and wasn't accommodated by a really rude flight attendant. No entertainment on back of seat for nearly 6 hours...."
Pros: "Always on time and Great Plains"
Pros: "Staff was nice. Relatively comfortable, good movie selection. Travel voucher"
Cons: "4 hour delay"
Cons: "Air condition too cold"
Cons: "The temperature throughout the flight was very high and humid almost like they AC wasn't working at all made it very uncomfortable to stand 5.5 hours on a plane. When asked for something to drink due to circumstances was told I had to wait until it was smack time"
Pros: "I'm very dissapointed with avianca specially.now that I have a few trips coming up. When I was at the airport I asked the clerked for specific information ,I asked him how much it would cost to take my surfboards if it was going to be to expensive I would just leave them home ,he said no problem that there would be a charge of.$120_150 and it cover the trip until denpasar ,I asked are you sure?he said YES that he would put it on the note and that if I had any problems in NY to just show them the receipt well no need to say.that.when I arrived in NY I was charged again ,the cs rep of the other airline said they wouldn't have charged if avuanca would have put that the surfboard was going until denpasanr when we said that he had done it we looked stupid because he had just checked our bags on the tag until Bali but not the surfboard. So now I have to return and I'm working if I will have.to.end up paying.$1000 in.total.just for my surfboard.when this could have been avoided from the start if the cs rep of Avianca would have told.me the truth or know how to do his Job. What solution can you give ,I feel very annoyed. Thank you"
Cons: "The beverages and punctuality"
Pros: "Overall, boarding, crew, food and the entertainment"
Cons: "I recieved a seat in front of the mid-plane emergency exit. I understand that the seat cannot roll back but the seat cushion was extremely uncomfortable."
Pros: "Smooth flight and movies were free"
Cons: "Seat I sat in the back near the bathroom and passengers and crew constantly bumped in to me or woke me up"
Pros: "I was traveling with an injured hand and the flight attendants were very nice & helpful"
Pros: "Let us know in time if we will have delayed so we can tell our family not to be at the airport so earlier"
Cons: "My daughter waiting for me from 5 am till 9 30 pm at the airport.. Because we live 4 hours away from the city"
Pros: "We arrived safely and on time."
Cons: "This is my second Avianca flight. Both times the flights were not full, yet both times my seat was in front of an exit row so I could not recline. A red eye overnight flight while sitting up perfectly straight is horribly uncomfortable. I do not understand why I was placed in this seat when there were other available options. This should be communicated to the customer when placing him in that seat, and a discount should be provided. I am requesting a partial refund, very unnecessarily uncomfortable flight. Thank you."
Cons: "Business class not worth it at all. Seats don't recline and there is next to no separation from main cabin with its crying babies."
Pros: "Entertainment was great. A good number of shows, movies and music choices were offered free of charge. Food was good but the portion was not enough. It felt like a I was served a happy meal."
Cons: "The crew members seemed a little unhappy. They were just doing what they had to do, no smiles or nice comments. food portions were extremely small, and it would help if they offered a second drink after dinner, perhaps even just water, coffee or tea."
Pros: "in terms of comfort, i really appreciated what avianca offered. it was a much more modernly designed plane, with a wide variety of inflight entertainment, usb outlets,, and generally comfortable seats. the crew was also very polite and professional."
Cons: "they refused to offer me a vegan meal because i purchased my flight ticket from a third party vendor [ie, kayak]. i think thats bullshit, and pretty sad because otherwise avianca was great."
Pros: "Nice plane, pilot landed softly."
Pros: "Good service and comfort. I honestly don't eat on flights but they're always offering snacks and meals on quick flights"
Pros: "Everything food service crew"
Pros: "Everyone was lovely anf kind"
Pros: "Petsonnell nice and helpful."
Cons: "Seats on a red-eye did not recline."
Pros: "I love that it was easy to get an exit seat(I need the leg room for my knees) and that they still feed people( not once but twice)"
Cons: "Really nothing to complain about although I did have to wait a little long for my bag(we all did)."
Pros: "I have not being able to complete th trip from Bogota to NY, because the airline has given me a lot of trouble with my reservation. Since the original return day was 12/31 few hours before new year's celebration the staff at the airport was simply rude and unprofessional to treat the clients. In a hurry to leave their job they just didnt want to help not only me but a few other passangers with different issues."
Pros: "The crew was okay,"
Cons: "Seats of the plane were unconfortable. Spaces between setas were too small."
Cons: "My wife's chair wasn't working"
Pros: "I definitely will fly with Avianca again ."
Pros: "Thanks for the wine /whiskey, blanket and pillow. What a great combo. Also, I got upgraded to a much nicer seat."
Cons: "Good airline, will fly them again"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "Very pleasant and professional crew."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Cons: "Food quality can be improved a little"
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "They bumped 60 of us off the plane with no warning"
Cons: "Poor food"
Cons: "I would like to travel with this airline because is an excellent"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "Great service and delicious meals"
Cons: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
Pros: "Mad good"
Cons: "It was swell"
Cons: "Had to sit for 7.5 hours with no entertainment as TV did not work."
Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."
Pros: "I liked the kidness of the crew, I liked the food"
Cons: "Seat space,"
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Cons: "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."
Cons: "Flight attendants not wiling to help!"
Pros: "Not much."
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Cons: "Friendly staff. Took great care of my grandma"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"
Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."
Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Pros: "The airline was very clean. The attendants were very nice. The food was excellent."
Cons: "Because I did not buy the ticket straight from Lan Airlines , Lan postpone my Fly too many days later. I had a meeting that I was supposed to go and I couldn't make it."
Pros: "We knew that this sector was operated by AA and we did not have high expectations. No complains, just ok"