On the return trip from London to Munich, I was fine with not knowing gate until 40 minutes before departure time, but then we entered a queue, were told the flight was delayed 9 minutes and then herded into a holding pen for over 30 minutes - possibly 45. I had a heavy backpack and did not know how much time I would be in that situation crowded by people. A plane arrived, disembarked, there was more time, and people were then let on from the front and back of the plane, with no direction which created chaos in the boarding process. The lack of communication and "herding" will significantly reduce the chance of me flying EasyJet in the future.
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