Overall we liked the upgraded XL seats we paid for, the entertainment selection was great and the crew was friendly.
When we checked in to flight, we were given separate seats but we had booked our XL seats next to each other in advance, Air Berlin rep had to speak with her supervisor to approve our seats to be next to each other, we didn't end up with the 2 I had reserved in the 1st row, window seats. Instead we got 9th row, middle, next to others. Then we arrived in Düsseldorf where we were to connect to Hamburg, that flight was delayed then cancelled. We had to get a new flight on Eurowings, then that flight was delayed by an hour. We lost half a day at our first destination due to all these delays.
The in flight entertainment was excellent. The crew were polite and very efficient.
I was sitting in a window seat with a sleeping person next to me, making it difficult to get up. The crew did not come through the plane enough to offer beverages and water. It would have also been preferred in the flight attendants offered multiple bottles or cans of beverages (water, wine, soda, etc.). The plane was also kept uncomfortably hot for the majority of the flight.
Food was great and entertainment as well, if not excellent.
The two flight attendants on seats E & F gave good service to most aisles but failed to pay any attention to seats 25 E and F. Only got one cup of water the entire flight and I'm pretty sure that I was one of the last people to get dinner. They failed to bring me breakfast Wher every one around me got breakfast.
The flight service and entertainment was excelent!
Air Berlin cancelled our connecting flight from Duesseldorf to Barcelona. We ended up booking another flight and we were notified by Air Berlin that we were booked with Euro wings. As a result we cancelled our booking and ended up getting stock at Duesseldorf airport for 4 hours. On top of it they lost our suitcases! We went back to the BCN the next day to pick up our suitcases!
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