Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
excellent service and crew
Luggage didn’t make a Lufthansa connection even though both flights w.
it was quite comfortable
luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were.
Flight on time
Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
Very big delay!!!
Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
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