Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
As always, the crew and amenities were first rate.
Sandwich for dinner
The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats.....
They went above and beyond to make my travel experience an enjoyable one.
That they are not more like them on other airline carriers.
Attendants were so nice as kind
We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful.
Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte.
Great staff. Arrived very early. Smooth flight .
Waffle cookies were amazing
The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed.
Crew was very nice, plane was clean, seats were nice.
Wish there were TVs on the back of chairs.
I find use my ticket yet ,my country it’s on chaos, @ this moment,i planning to use on the future,I know Kayak have great service ! Thank you I’ll let you know when I fly but I giving you 10 I always recommend people to book with you
I enjoyed the crew and the service... Top notch
No tv on plain no free wifi like it was advertised
Late, slow, de-icing in Detroit took nearly an hour!
On time as scheduled.
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