I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
Flights are cheap and the planes are in excellent condition.
Our flight was delayed twice for a total of 4 hours delay with no clear explanation given by the airline. We did receive a dinner coupon but all of us felt as if the airline was simply grouping together people from different flights to fill up a plane and not make extra trips.
I was extremely pleased with the service provide by staff from Aeromexico. The seats on the plane were comfortable. The food was good. The flight was fine dispite the lack of entertainment (TV, phone/tablet charging station) you can use your own device most of the time, as long as the divice has plane mode function.
The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great..... despite the turbulence!
GREAT PRICE. Spacious seats with lots of legroom and space around me. Crew on the ground helped us resolve some immigration paperwork problems.
I usually fly US-based airlines and hate them. Interjet's lack of add-on charges for things like bags, snacks, and drinks will make me switch!
Our flight was delayed by 2+ hours, but Interjet said it was "changed," not delayed. I'd rather just hear the truth.
Also, the in-flight "entertainment" was really bad reality TV. I would much prefer a movie to bad cable shows, please! Even if the movie is a bit older!
A healthier snack option would be nice (we were only offered chips).
Airline has unreasonable guidelines that caused me to be unable to board the plane. You are required to check in no later than 3 hours before your flight and you are unable to do so online. Which means, you are forced to be present at the airport, to checkin in person, atleast 3 hours prior to your flight. If not, there is nothing they can do. As well as, they have a rediculously high cancelation fee, with no accommodations. My flight to LA was pushed back, causing me to be unable to make it to my connection flight from LA to GM, because i was there 2 hours prior to my flight instead of 3 hours. The airline has strict rules that if anything goes wrong with your flights, causing you not to make it to your interjet flight 3 hours ahead of time, you will lose the flight entirely. Or pay a rediculous amount of fees that are not worth paying for inorder to keep the flight. Overall, though interjet flights may be cheaper, it is not worth the risk. This airline does not accomodate their passengers and are unwilling to be flexible to meet customers needs.
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