Flights are cheap and the planes are in excellent condition.
Our flight was delayed twice for a total of 4 hours delay with no clear explanation given by the airline. We did receive a dinner coupon but all of us felt as if the airline was simply grouping together people from different flights to fill up a plane and not make extra trips.
I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
GREAT PRICE. Spacious seats with lots of legroom and space around me. Crew on the ground helped us resolve some immigration paperwork problems.
I usually fly US-based airlines and hate them. Interjet's lack of add-on charges for things like bags, snacks, and drinks will make me switch!
Our flight was delayed by 2+ hours, but Interjet said it was "changed," not delayed. I'd rather just hear the truth.
Also, the in-flight "entertainment" was really bad reality TV. I would much prefer a movie to bad cable shows, please! Even if the movie is a bit older!
A healthier snack option would be nice (we were only offered chips).
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
I was extremely pleased with the service provide by staff from Aeromexico. The seats on the plane were comfortable. The food was good. The flight was fine dispite the lack of entertainment (TV, phone/tablet charging station) you can use your own device most of the time, as long as the divice has plane mode function.
The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great..... despite the turbulence!
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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