The crew and their sincere attitude to be of help. Wonderful team of professionals.
One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens.
The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking.
First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved.
Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent.
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