I arrived an hour before my designated flight time but the line to obtain my ticket was so backed up that it resulted in me missing my flight. There were only two spirit agents who were taking up to ten minutes with each person that approached the desk which is outrageous considering the fast paced nature of an airport.
I like that you can use website to change and adjust your flights. I like technology.
However, this website was not designed with users in mind. Not easy to find baggage additions and changes. Also, why would the system allow you to have baggage one way when you think that you have set the baggage to go both ways. At lease there should be a warning that you have only paid for one way so you can make adjustment.
I had my worse customer service experience in a very long time.
I spent over two hours listening to people pretending like they wanted to help me but had no intentions. Airline employees should have no biases but there is clearly racism among people working at Spirit.
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At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
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Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
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