I arrived an hour before my designated flight time but the line to obtain my ticket was so backed up that it resulted in me missing my flight. There were only two spirit agents who were taking up to ten minutes with each person that approached the desk which is outrageous considering the fast paced nature of an airport.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I like that you can use website to change and adjust your flights. I like technology.
However, this website was not designed with users in mind. Not easy to find baggage additions and changes. Also, why would the system allow you to have baggage one way when you think that you have set the baggage to go both ways. At lease there should be a warning that you have only paid for one way so you can make adjustment.
I had my worse customer service experience in a very long time.
I spent over two hours listening to people pretending like they wanted to help me but had no intentions. Airline employees should have no biases but there is clearly racism among people working at Spirit.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.