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NKG - OAK

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Oakland
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Top airline flying Nanjing Lukou Intl to Oakland

Scores according to KAYAK customer reviews

7.1
China Southern
Overall score based on 5,521 reviews
7.3
Boarding
7.1
Comfort
7.6
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "The seats were soso. But the crew members were pretty good"
Cons: "They need a bugger plane"

Cons: "Food was not great"

Pros: "Quick boarding, gracious crew"
Cons: "Entertainment limited to TVs overhead. Bland food. Tight seats"

Pros: "The crew was very kind and the staff made sure I had an isle seat as well as an exit row because I am quite tall. The check-in process and support was excellent. I would highly recommend this flight line to anyone needing to travel through China."
Cons: "The individual seats did not have any way to charge devices. This made it impossible to do any offline work on my phone for fear that it would run out of charge on the extended flight."

Pros: "Seats have enough legroom, everything is clean"

Pros: "Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either."
Cons: "Not much"

Pros: "seats are comfy fast boarding on time"
Cons: "not enough food"

Pros: "Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience."
Cons: "Focus on customer service. More training with staff since they are dealing with different nationalities."

Pros: "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
Cons: "Food choices wasn’t the best."

Pros: "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
Cons: "Nothing"

Pros: "It wasn’t a difficult flight"
Cons: "Wish there would’ve been inflight entertainment"

Pros: "The crew was always on top of things. The bathrooms were kept extremely clean. Ontime departure and early arrival. I would definitely recommend China Southern. Many movie choices. Very pleasantly surprised!"

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."

Pros: "The food & The Staff."
Cons: "That my flight was delayed for 5 hours and my luggage went missing."

Pros: "Professional cabin crew."
Cons: "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."

Pros: "AMAZING, cheap and fantastic free hotel for layover"

Pros: "The space"
Cons: "Time"

Pros: "Business class & price"
Cons: "Service for food. Our whole section was not served dessert."

Pros: "One of the better airlines in China. Amazing staff, Bilingual."
Cons: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. Late getting up in the air. Hot temperature on the ground."

Pros: "Service but I slept the entire flight"

Pros: "na"
Cons: "na"

Pros: "Staff and seats in business class"
Cons: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"

Pros: "Because we had a 10 hour layover in China, the airline gave us a hotel stay including a buffet breakfast."
Cons: "The seats were hard and seemed to be cramped together. The food wasn't the best."

Pros: "Check in was easy"
Cons: "Food can be better."

Cons: "Crew was welcoming, but the seats are terribly cramped. The delay also pushed an already long flight into torture."

Cons: "1 hour delay."

Cons: "No wifi. All food options contained meat or seafood. I wasn't sure if there were any snacks."

Pros: "Crew was really good and helpful but sometimes there was a language barrier. I accidentally got off the plane but it was my own mistake aa I should of paid closer attention to the itenary. I did ask a crew member if I should leave the plane and she said to ask ground crew. But there was a lot of pasangers that did the same thing. I had to go through customs, security check and immigration to get back on the plane."

Cons: "Crew speaks only Chinese just because I am an asian and I am not."

Pros: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Cons: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."

Cons: "0"

Pros: "Nothing"
Cons: "They staff did nothing to help me out and purposely had kept me off of a flight and I had to go re-book with Thai Airways who were much better and more helpful"

Pros: "The flight got cancelled and Kayak is asking for experience. The next flight I am getting is after 30 hours."
Cons: "The flight got cancelled and Kayak is asking for experience. The next flight I am getting is after 30 hours."

Pros: "free hotel service for long layover. over all - customer service was good."
Cons: "really hard to get someone on the phone. i had to call customer service in china."

Pros: "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."

Pros: "On time and friendly crew. All good"
Cons: "Don't come in with high expectations"

Pros: "dream liner is smooth...and no fat flight attendants"

Pros: "no fat flight attendants"

Pros: "I dont understand how an airline can take people on a flight for so long amd not have anything cold to drink. there was no ice for drinks and the juice was left out. all they had to drink was warm jucie and warm flat soda. Ive never been on a flight that ling that didnt offer cocktails either which I thought was total bullshit. the food was horrible but thats common. the flightwasnt the only thing wrong either. the china southern airport was 45*F inside the terminal for my 7hr layover and I froze the entire time. I will never fly with china southern again"

Pros: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Cons: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."

Pros: "Crew, food, and entertainment all good."
Cons: "The A-380 is a monster of a plane, but there isn't much in the way of leg room in economy class compared to the 738. Also, the no cell phone rule is a bit annoying if you have things on your phone that you need to access during a 15-hour flight."

Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."

Pros: "The plane was nicer than china eastern flight."

Cons: "After booking mine & my husband's honeymoon flights from SF to Phuket, the flights were changed drastically. On the way over we were delayed a WHOLE DAY, therefore missing a FULL DAY at our beautiful resort in Thailand that we booked and was non-refundable for the night we lost. It also was not clear that we would be having to stop in Wuhan before flying to Guangzhou. Even when we were flying it still was not clear, everyone was confused as to why were in Wuhan. Then we were late and almost missed our connecting flight from Guangzho to Phuket causing us to literally have to run across the whole airport. Then on the way home, our flight from Guangzhou to SF was delayed causing us to have a 15 hr layover in Guangzhou. They put us in a hotel that looked nice on the outside and in the lobby, but the room felt dirty and the beds were like rocks. They also didn't give us any meal vouchers or allowance. This is the last time we flew China Southern Airlines."

Pros: "The crew was professional, friendly and courteous. Food and beverages were served regularly. The in flight entertainment was generous."
Cons: "Our seats were in the back of the plane and didn't recline on a fourteen hour flight. When we asked to be moved, we were told there were no other seats available, which was probably true. Our stewardess seemed to be understanding and offered us an extra pillow. However, we were not offered any other compensation for those seats that were purchased at the same rate as others in coach."

Pros: "Not much"
Cons: "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."

Pros: "I was able to sit in the Business Economy section and loved having the extra legroom since I am tall. The flight attendants were amazing!"
Cons: "I was disappointed that my seat didn't recline. Though the seat was very comfortable overall in plushness - not being able to recline just a little was tough on the neck.... No soap in half of the bathrooms. Thank goodness I brought antibacterial spray."

Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."

Pros: "Nothing much"
Cons: "No info update on their website No customer service at all Delay Nobody responsible"

Read more about China Southern
COVID-19 information

Safety measures for airlines flying from Nanjing to Oakland

Airlines flying from Nanjing to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Nanjing to Oakland

Mandatory masks

Masks required on board, masks provided on flights from Nanjing to Oakland

Social distancing seating

Middle seats unavailable to book on flights from Nanjing to Oakland

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Nanjing to Oakland

Book cheap flights from Nanjing to Oakland

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