Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Boeing 777 fantastic plane, great attention from the staff Quiet and comfy"
Cons: "NOthing really"
Pros: "compared with other airlines they were just OK"
Cons: "everything"
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "seats and entertainment was great"
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Comfort"
Cons: "WiFi never connects food"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Plane flew perfectly peacefully!"
Pros: "Seats and service."
Cons: "Check in lines were crazy long"
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "We didn’t order food"
Cons: "The plane bathroom was old and junky"
Pros: "Nothing"
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Cons: "It was delayed by 4 hours"
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Cons: "paying extra for leg room and checked bags"
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Cons: "Everything"
Pros: "No problems curling up against the bulkhead and going to sleep. Crew was very considerate about not broadcasting messages to awaken travelers during this overnight flight."
Cons: "Was a bit warm but in a full plane what can you expect?"
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "Nothing"
Cons: "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
Pros: "Flight attendants were competent."
Cons: "Air conditioning was extremely noisy."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Cons: "Landing at Reagan national is generally pretty bad"
Pros: "Fast, easy, got decent seats and didn’t have to sit next to anyone"
Pros: "On time"
Cons: "More seat room"
Cons: "Mechanical delays of 90 minutes ugh"
Cons: "We should have boarded later if weather was not ok"
Cons: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
Pros: "Boarding, departure and arrival were on time"
Pros: "One of the cabin crew was very kind and friendly."
Cons: "No entertainment, seats hardly went back, no place to charge any device"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Cons: "The plane is falling apart. Overhead bins broken. Dripping water. No water in bathroom Tray tables don’t retract."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Crew was super helpful."
Cons: "Seats could use better cushion"
Cons: "Food tray was broken."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Pros: "The crew was very nice"
Cons: "It was too warm and a bit uncomfortable"
Cons: "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
Cons: "Delay in boarding due issue with aircraft"
Pros: "Crew was nice and flight enjoyable"
Pros: "crew were top notch"
Cons: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Pros: "Food, Crew, and entertainment were satisfactory."
Cons: "I opted to pay an additional $398 for seats just behind the bulkhead - that is, no seats directly in front of me - so that I could have extra legroom. The legroom was fine, as expected, but passengers were allowed to use that space as a corridor, keeping my wife and me awake all night. We were constantly being expected to move our legs as people passed by. I want my $398 back!"
Cons: "Only one of the Tram car lines was running from gate to terminal at TIA"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "Like the new plane, clean seats, good leg room in premium economy. But attendants are beyond rude. No idea why but they even make you feel bad for asking for water."
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Pros: "The stewardesses were very polite and helpful"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Pros: "Relatively comfortable!"
Cons: "It was late."
Cons: "We had to wait almost two hrs on the plane before take off."
Pros: "Everything"
Cons: "Middle seat"
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Cons: "Very cold airplane"
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "1, Crew are very attentive 2. Great seat"
Cons: "N/A"
Pros: "Boarding was a breeze and the seating in biz class on the 787s is great. Lots of entertainment choices also"
Cons: "I think the service lacks to some extent given biz class is the highest level of service offered on this London flight. Seems like American lacks in this area"
Pros: "N/A"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "Quick and easy thanks"
Pros: "Nothing"
Cons: "I know there is little to be done about who you get seated next to. I also know you do your best with full flights. However I was seated next to a frightening woman who touched me and laid on my the whole flight. No matter what I did, she moved closer to touch me and did not give me personal space for the entire flight. Since it was a full flight I couldn't ask to be moved."
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "It was effortless... easy boarding and accommodating crew. There was a lot of turbulence so only one beverage service and no food. Would rather be safe than have crew injured."
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Cons: "Sits were not comfortable."
Pros: "Fast boarding"
Cons: "Paying for WiFi"
Cons: "The parking garage is confusing, but worth the extra money to park there."