I sent a full complaint directly to UIA. This was the worst flight experience of my life and by far the worst demonstration of customer service I've ever seen. The entire flight experienced abuse from the airline and some of us are taking legal action against them.
This is an ill managed airline and I'd rather walk and swim than book another flight with them.
Kayak - I would think twice if you want your good reputation tarnished by this sad excuse for an airline. I've been booking with you for years and always received only the best. Not this time. Feel free to contact me at firstname.lastname@example.org if you want to receive all the details. It's quite a story.
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