I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The plane was super clean comfortable and with good entertainment, food was good and the crew was great.
The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement.
Flat bed seats good. The food was remarkably good - crab starter and shrimp salad main. Excellent. Wife said the steak was also good.
There was no drinks service in business class. When we finally asked for a G&T, there were no spirits available. Wine was eventually served, but we were given a 1/2" 'shot' of wine. After complaining, the glass was filled up to a normal level.
There was enough room and the food was excellent on the way to our destination. Love that we could pick what we wanted to watch on the international flight. Free snacks and drinks on the national flights.
The food was greasy and tasteless on the way back though and all the small national flights had LAN entertainment which was much to be desired. The domestic flights also had less sitting room.
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