The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it.
Also, it's nearly impossible to talk to a person for information.
I don't know how you stay in business, let alone try to expand..
The crew was pleasant overall and my inflight experience was fine.
The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable.
They made us get on and off the plane, first they said leave your bags on the plane, then take them off, then reload and put them back on. They didn't know what they were doing.
On top of that, the baggage fees are outrageous. I will never fly frontier again.
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