The crew members were all very kind!
Unfortunately, the wifi was not working the entire 8-hour flight.
Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!
Good organization and time on flight.
In 10 hours never offered water.
Our seats was almost the last seat of all our flights, even we checked in very early.
Extremely comfortable and was served lots of delicious food
My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either.
The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!
On time and staff
Too little space for seating!
New plane. Good leg room. Good service overall.
Flight was delayed by an hour.
Arm rest not going up for 11 hour flight not good . Trash not collected
KLM crews look unhappy with their work. Everything they do is a favor not duty.
Excellent experience with the cabin crew.
Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor.
My bagage broke
I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
They have one line of executive class after the kitchen and toilet, is very noisy.
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Large screens for movies are excellent. Very easy to use.
Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger.
Boarding was fast. Crew was good. Comfort level was good.
The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.
They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.
Comfortable seat. Food better than average
Crew seemed a bit rude
Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.
Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.
|Flights Arrive in||Milan Linate|
|Flights Depart from||Pensacola|
|Airlines||Iberia, British Airways, KLM, Lufthansa|
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