Didn’t even get to use the flight because Spirit sucks ass.
Pros: "The crew members on board were professional and attentive"
Cons: "Extremely poor management during the customs process. Many hours delayed, no social distancing, no prioritization for individuals and families that had connecting flights and therefore over a hundred people lost their flights and were told they had to wait over two days for the next flight without vouchers for food or hotel. It was embarrassing, to say the least. There needs to be better organization so people with connecting flights can be prioritized and seen before to avoid such an awful situation."
Pros: "I liked getting off the plane and leaving those incompetent employees behind."
Cons: "First, I was charged an extra $55 for an overweight bag when I’d already paid $30 to check it in the first place. Then, every employee I encountered acted like a miserably underpaid two year old who was forced to be there. Slight advice: if you didn’t make the price of the flights so “cheap,” you wouldn’t have to overcharge for any and everything else related to the stupid flight. The incompetent, unpleasant employees just added insult to injury. THE worst airline I’ve ever had the displeasure of flying with."
Pros: "Crew was nice"
Cons: "Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped"
Cons: "Some of The staff memebers were rude. Had to go through like four different check points for luggage, delays boarding and not very effective. One staff memeber checks your name, another one asks to attach name tag to luggage, another one has a questionnaire for suitcase asking for items in it, this is all before even checking in!! At the gate before boarding there's another huge line because again one staff memeber checks for boarding pass, another checks passport, another one goes through bags and then check in to board plane. Have to buy any food you want to consume, not even water for free."
Pros: "I had very low expectations of Spirit Airlines... from their reputation and things I read online. But my family and I had a GREAT experience yesterday. Our bag check process went smoothly and the staff was very courteous. Everything went smoothly for boarding and my husband, my son and I all sat together in the same row. Everything couldn't have went smoother and i really wondered what all the fuss was about Spirit airlines??? We had a really great experience and would do it again. Can't beat the price, even if you pay to check a couple of bags ahead of time."
Pros: "ABSOLUTELY NOTHING!!!"
Cons: "Everything. Glee spirit one other time and completely regret it. Haven't flown with them in 4 years. I remember why now. Flight was originally cheaper but by the time you pay all of there fees to get on the plane you're not saving at all. And once on the plane everything costs a fortune so now you've spent even more. They are never on time in my experiences and don't feel the need to give the paying customers updates. After several hours of delays you get the pleasure of being absolutely crammed in their crappy aircraft. NEVER AGAIN!"
Pros: "The flights themselves were pretty easy and on time."
Cons: "We were traveling with a 2 year old and it was our first time purchasing him his own seat. We did tons of research to figure out the most efficient way to travel with our little guy and decided to bring his car seat on the plane since he travels so well in it. As long as there's a tag or some sort of label on the car seat stating that it is approved for air travel you can use it in a regular plane seat. The first boarding agent was completely unaware of this rule and acted like he was gonna make us check it at the gate. My husband insisted that he would not do that and that it was allowed, so the guy said "well you can try, but it's probably gonna get checked". Once we were on the plane, no one said another word. Feeling like pros by the time we were boarding our return flight home, we installed the car seat in the middle so we could sit on either side as we had on the way to our vacation. This time the flight attendants informed us that we had to install the car seat in the window as it could block the person sitting in the window seat from an easier escape in an emergency. Again, my husband explained that the person in the window seat would be me and that we had installed it in the middle on the way to our vacation, so she said "oh, okay then". Minutes later a second flight attendant came through telling us the same rule but enforced it. While I can appreciate their reason for the rule and the fact that they eventually enforced it, I was baffled at how many employees did not even know their own rules about car seat travel!"
Pros: "Price at booking"
Cons: "$250 in fees - bags, boarding pass, seat assignment. Flight out had overbooked so a dozen people got left behind. Flight back connecting flight was cancelled, and they couldn't get us to Detroit for 36 hours. They had cancelled the flight before to Detroit also, so they had 2 planes worth of people to deal with. On all flights the seats were hard as boards and packed so tight you couldn't straighten a leg or take a deep breath withou pushing against your neighbor. Meal vouchers were only good at the airport and only 3 meals in 37 hours and only $7 per meal...at airport prices. NEVER EVER again."
Cons: "Did not like that it feels like a bait/switch to shop for flights, then highly up charged for things that should be included. Like being charged to check in... Isn't that covered when a ticket is purchased?? I purchased through Kayak and find out later that we can save money by doing everything ourselves online or at kiosk. Then watch all staff sit around and socialize while we over pay. Why have a staff at all? I had to pay to sit in exit seat then asked to assist in emergency. If occupying those seats... Why do we have to pay extra? I guess not what I had in mind. I will choose different airline next time. I paid more to fly my bags than it cost to fly myself. Don't understand!"
Cons: "Being charged for baggage"
Pros: "The flight attendants were friendly and the airplane was very clean. The space underneath seats was roomy enough that I could easily fit my bag. Flight was very affordable, especially for a holiday weekend."
Cons: "I did not like that I was forced to create an account with Spirit to check in for my flight. I have never had to do that with any other airline, and the experience was frustrating. I also would appreciate if they would give water for free in flight. I understand their policy is to require customers to pay for extras, but water would be nice. There was also no explanation about which security line to get in when I bought the "bypass security" option and no one to ask when I arrived at security until I had gone through the full line. An explanation when the ticket is purchased would be helpful."
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Pros: "We got there. Eventually."
Cons: "First of all, delays. Both flight we took for this trip were delayed, one by a good 7 hours, the other almost 2. That's a rate of 100% for us. During the wait, no explanation, or worse, some BS about the weather. The other companies did not experience any delay due to weather... The flight attendants might as well not be there. At least we wouldn't have to suffer stupid jokes. You get what you pay for, however in this case when you tally up all the fees it is not that much cheaper. Last, the website is downright crappy, starting with password security, to layout and speed. Getting anything done is a chore, and the policies are of course well hidden. I don't think we'll fly spirit ever again."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Terrible experience. didnt like much other than the plane was newer. Stewards on plane were nice."
Cons: "We did not have to pay for a carryon bag on departing flight. However, agent for return flight would not let us go through security unless our boarding pass indicated we paid for a carryon. So we had to pay $110 for two carryons. When we were boarding, the gate agent indicated those that paid for carryons could board before those that did not pay for carryons. Apparently, not everyone paid for their carryon, but were forced to pay $110 or we couldnt go through security. We will never fly Spirit again."
Pros: "First we are flying due to a death in the family. We pay $60 per ticket. Next we get to the airport to check in to find out we had to pay for our seats even after we pay for our seats already. Then we find out that our small carry in bags are another fee. $55 dollars for each bag. So needless to say we had questions so we decided to check in at the counter in person. Oh she answers our questions the. Proceeded to tell us that because we checked in at the counter (because of questions and hidden fees) there was another fee of $10 person passenger. So we get onto the plane. To find out that if you want anything including water, it's at lease another $3.00. For water? Are you kidding? Then we get comfortable in a plane that is sized for a small child. The hear not once, not twice, but three times about a credit card. I am appalled to be bugged three times about a personal finance. Jeez. I didn't pay that much money to be sold on a credit card. I would expect this from a time share. And finally when the plan landed it actually rattled. Sounded like the wings were going to fall down off. So needless to say you have lost our business. We will never fly with Spirit again and neither will my family members."
Cons: "I flew spirit to Detroit last week, and after getting delayed 18 hours I finally made it. Now, currently sitting at the airport, my spirit flight home to Denver has been canceled at least 10 minutes after we were suppose to have boarded. I have been at the airport for 5 hours and have been yelled at to stay back from the counter and not to ask questions or else we would just be delaying the process. After about 2.5 hours of waiting, we finally got a number to call to re-book, which still took over an hour. This has been THE WORST airline experience I have ever had. If I were representing this airline I would be ashamed of the horrible service it provides. I genuinely believe I deserve a full refund for my flight (even if it was re-booked)... not just given an apology voucher because I promise I will never fly spirit again."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "Not much"
Cons: "We were thrilled about our cheap round tickets, but what seemed to be 440$ ended up being 800$ with all spirit airlines inconvenienced us with. They gave us only an hour an a half to go through customs, get our checked bags through customs, and board our connecting flight. This is nearly impossible even if everything goes perfectly. After a 20 minute flight delay we sat on the runway in bogota for an hour, not even giving us a chance to catch our next flight. We got to Florida and stood in line for 2 hours to wait to talk to someone about our missed flight. They couldn't get us on a flight to Denver until 8pm the next evening and couldn't offer us any help with accommodation. They gave us a slip that was supposed to give us 40% off on select rooms, every hotel was booked so we had to call 20 different hotels to find an available room with absolutely no help from spirit. Not to mention the terrible inconvenience the service is selfish and inconsiderate, you have to pay for everything along the way- food or drinks(even water) on the plane, a selected seat, checked bags, etc- and the seats are the most uncomfortable piles of plastic with no recline tiny tables and no leg room. I will never fly with this airline again."
Cons: "I chose this airline because it had the lowest cost....I thought. Then when I went to check-in online I discovered that I would have to pay extra for my seat. Not just preferential seating, but any seat. And since I didn't check in until a few hours before boarding the only options left were $18 seats. The airline website said that I didn't have to pay for seats and they'd assign them when I got to the airport, but there was no guarantee I'd sit next to my husband. Will never fly this airline again for that reason."
Pros: "The staff and crew were very courteous and kind and helped ensure that everything went well."
Cons: "I didn't enjoy the fact that checked bags were 40 a piece, and that I was limited to one carry on. I booked through a third party site and it wasn't made clear to me that this was the policy. Though it is certainly my responsibility to read and understand the fine print, I've had such a pleasant experience with other airlines that I didn't think I needed to. My fault entirely, but I will not make the same mistake again. Further, I met with some friends at the airport on the same flight, and Spirit lost their expensive and irreplaceable scientific instruments. Though I imagine and hope everything will be okay and the boxes will turn up, Spirit apparently has no process for tracking bags. That isn't acceptable to me. Though the experience was overall smooth (minus paying 80 dollars unexpectedly for round trip checked bags) I will gladly and confidently choose other airlines over Spirit in the future."
Cons: "Did not receive application to get refund on flight, now after i called several times i am told that its too late to receive my refund. I couldn't fly due to medical issues and no one helped me resolve this issue or get some kind of credit so I could possibly try and schedule for another trip. I paid for insurance because I was afraid that with my health issues, I may need to cancel. No one helped me fix this and no one called me back to resolve it. I was transferred all over the place and was told to call multiple people to get the issue fixed, just to be told to call someone else. I am very mad about this situation and will not be booking through this site or with Spirit airlines"
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Not much good to say about this. We didn't crash and we did arrive on time. That's it."
Cons: "Firstly, I arrived at the airport 2 hours before my scheduled departure. For whatever reason there were some 400 people in line for the bag drop (200 in line, and 200 more in the pre-line which I sh!t you not was a thing) and since spirit always takes 15 minutes a person for this process that should take 15 seconds I barely managed to finish up by the time my plane was boarding. Of course I was then told my flight would be departing from a different terminal and had to sprint to make it by the time the door was about to close. And I doubt I need to bring up the uncomfortable and cramped conditions found on every spirit flight (though they were particularly unbearable for a flight of this length) but here we are. Since my attemp to arrive early and buy dinner in the airport had been thwarted by spirits incredibly slow line system, I starvingly decided to buy a snack box. This consisted of almonds, fruit snacks, crackers and a mint that were fine, as well as cheese spread that was the consistency of water and Oreos that were somehow soggy. In case the hangry tone of this review doesn't give it away, I'm was left very dissatisfied by this BS waste of money. Spirit airlines MAY save you a couple of bucks (only if you buy your bags online ahead of time and maybe not even then), but they will probably cause you severe mental trauma and may shorten your life by 4-6 years."
Cons: "This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again."
Pros: "The crew was friendly."
Cons: "Both of our flights were delayed for two hours with no explanation. Other airlines didn't seem to be having the same problems. It is rediculous that they charge for bags and that they are the only airline with a 40 pound weight limit when all of the others are 50 pounds. They charge $10 just to print the boarding passes at the airport. All of this they claim saves you money on the fare, but with all of the nickel and diming that they do to you after you purchase the ticket, it is much more affordable to go with another airline. I will choose some one else to fly with next time."
Cons: "I wasnt allowed on my plane when it wasnt leaving for 43 minutes after i had arrived there. I would have been there the RECOMMENDED hour and a half early if i hadnt run into heavy traffic. Unfortunately, I only had 43 minutes before the plane left denver and the crew told me that i was late and wouldnt even give me the opportunity to try and get to the aircraft before it left. Then they told me that i could pay almost double what i had origionally spent on the flight to wait 4 hours for the next one with a 6 hour layover for thr connecting flight. I had then asked if it was possible to be reimbursed, the guy at the counter started laughing and said no it was my fault i was late. I have never been treated with such disrespect before in my life. I just dont understand, because no where does it say that if you're not there 50 minutes prior to the flight that you forfeit your flight. 50 minutes, i was there 43 minutes prior. Now i wont be able to visit my family for another year because i used my vacation time for that aweful experience with spirit ovwr 7 minutes. Then when i called kayak to explain to them what happened, they told me there was nothing they could do over and over again. Absolutely no help from either party."
Cons: "In the last 30 minutes of our flight we hit a HUGE patch of turbulence that dropped our plane a considerable amount of feet. It also rocked us all around and about and passengers were screaming because of the terrifying jolts and movements. After this very un-nerving turbulence had subsided Spirit airlines decided not to say one word to the passengers the rest of the flight. There was no voice at all that said, "well folks we apologize for not seeing that patch of turbulence," or "we apologize for how bumpy that was," or even a simple, "welcome to Denver" once we arrived. Spirit airlines did not take the simple steps in reassuring the customers that we were safe or taken care of and I was very uncomfortable being on board my flight. This flight has left a bad taste in my mouth and will choose to pay more next time for a SouthWest flight compared to a cheaper, sketchier, Spirit flight."
Pros: "Was able to get a flight on relatively short notice at a decent fare and without having to switch between carriers."
Cons: "Baggage restrictions and fees are absurd. Standard carry-ons are charged for (you can bring your one 'personal item' free of charge if it's small enough). A single checked bag is $51. Most carriers offer your first checked bag for free. Add $50 to your fare for a bag and see how competitive Spirit really is. No complimentary snacks or beverages---a soft drink is $3. Seats are very tight, unless you pay for an upgrade. Need to fly fast and don't need luggage, or expect basics like nuts and a cup of soda, then Spirit may be a cheaper carrier. Add the 'ala carte' items-like luggage-and the fare becomes average."
Cons: "On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced."
Cons: "I checked in online the night before, but did not print my boarding pass. When going to check bags, I waited in line only to find out at the counter that I have to print my boarding pass at a kiosk - if they do it for you they will, of course, charge you. Ridiculous. When I went to print the boarding pass, I got charged again - apparently it did not go through the night before for some reason although I was never alerted. So I was charged more now for paying at the airport vs. night before. Not to mention, two charges showed on my account."
Cons: "I arrived 2 hours before my flight and needed to drop off my checked bag. I waited in a huge line at the detroit airport. I made it into the roped section of the line then a "last call" was made for Denver flights and they went to a different line. I was told (with a bunch of other people) that since we were into the roped section of the line we should stay. Then all the denver passengers behind were brought to the front and the people that were told to "stay in line" got screwed and failed to make the flight due to simply trying to check baggage. Approximately 30 of us were told to go down to the spirit office to rebook flights. The office workers were no help and very unsympathetic to the fact that people's travel plans were ruined. I ended up having to rebook a new flight from a different provider that day to protect my other plans at my destination."
Pros: "I fly Spirit when I need a ticket within 10 days because the price is always the cheapest."
Cons: "On this flight, I received an email saying the plane was delayed. When I got my boarding pass at the airport, it had the original time with no delay, so I checked the departure screen and it said delayed. The gate also said delayed BUT they were loading the plane at the original time. Most of us get on the plane before the door closed but we were unloaded back to the gate after 20 min because the plane engine had an error light that wouldn't turn off. It ended up being delayed 1.5hr. These things happen but it just makes the uncomfortable Spirit flight (I'm 6'3" and don't fit in the Spirit seats very well) that much worse. I didn't buy food or entertainment so those star ratings are not applicable to me."
Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."
Pros: "The flight crew was entertaining and made jokes about how bad the level of comfort was. They also joked about the fact that Spirit is a "no frills" airline."
Cons: "Safety is, of course, the first priority. We arrived safely. The major issue I had was the lack of comfort. The seats no longer recline at all. In addition, there is almost a total absence of legroom. Seriously... There was more legroom in the back seat of an old school Mitsubishi Eclipse then there is on Spirit Airlines. Most important; however, is the width of the seats. The seats are so narrow and uncomfortable that they cause actual pain. It was so uncomfortable that many people on my flight ended up standing for almost the full 3 hours and 45 minutes. My son is 6 years old and he weighs 45 lbs. the seats for him perfectly. There was no hope that a fully grown adult could sit with even a modest degree of comfort. Spirit bills itself as a bare bones airline and claims to save the consumer money. Between the $10 charge per ticket to check in with a gate agent, to the "pay by the pound" system for checked luggage as well as carry on bags, to the $$$ every time you get a glass of water during the flight, Spirit Arline's doesn't pay. From now on, I'll spend the money up front so I can be on another airline. I'd rather pay up front than feel as if I'm being nickel and dimed. Also, spending up front will get me tickets on American, Delta, or United where the seats are at least bearable."
Pros: "Friendly staff."
Cons: "The checking in process was fine, as Long as you added your carry on bags within the same process for a smaller fee. However, the "random seating" option that you choose is not actually choosing a seat; therefore I was denied boarding even when I checked in and my seat was given to someone else. I was told nothing until the plane left the terminal and I was told to "get comfortable" while waiting. An hour later, I was given the option to fly the following day home to Denver with 3 layovers, and a full day of traveling. Its hard to travel this type of airline when they have complete disregard for personal plans and do not communicate with their customers the hidden fee's. Bare fare is a way of saying you are paying for the possibility of flying, not even a guaranteed seat."
Cons: "Flight was cancelled due to mechanical issues at 1030pm after waiting for 4 hrs. We were all sent to the front desk, got there, and no one came to help us for 30 min. The guy from the gate actually had to come up, I felt so bad for him. He gave - few people at the front of the line cards to call to rebook, but the phone number didn't work so I just called the help line. But most people didn't know and weren't told they could do that. Instead the guy helping us had us form two lines, one for rebooking and one for refund that didn't move for the next half hr. They didn't tell anyone in the line they could call someone so they just waited. The worst is that they told everyone Spirit would not be offering accommodations. It really seemed like a "we aren't going to deliver the product we promised and good luck figuring out what you'll do now." By the end of it, I was just happy to get a flight for the next night. I'm not sure what happened with everyone else once that flight was filled because there were no others. Between the astronomical bag prices and the worst customer service I've ever seen, I won't be flying with Spirit ever again."
Pros: "-The employees are very friendly and helpfull."
Cons: "-everything cost extra -only 18kg allowed (other airlines minimum 20kg, for FREE!!) -only 1 personal idem (other airlines at least 2) -Extra bags (also suitcase) are really expensive!!! -it cost even more if you don't check in by yourself -even if you want to sit you have to pay, should I stay in the airplane???? -water in the airplane cost 3dollars!!!!! (other airlines for FREE, PLUS snack!!!!!) -on my site (WHICH I PAID FOR!!!!!) were used tissue!! -worst airline i've ever flew with! never again!!!"
Pros: "Some of the crew members were friendly. The other half were not."
Cons: "Spirit dropped us off in Grand Junction with no TSA agent and no information given for 7 hours-no ground transportation options, no hotel offering, no food voucher, and NO ONE there to even tell you how screwed you were. Absolutely unacceptable. We were en route to Denver and told the weather was bad so we landed in Grand Junction. Our baggage was left on the plane and we were told before exiting that another crew was on the way there to take over because the current crew had met their maximum hours. The onboard crew told us that the TSA agent inside would have more information for us. We exited the plane and entered a tiny airport with no gate agent and two security guards struggling to answer our questions. We were told that we had more information than they did. Then we waited. For seven hours we waited. No information at all. Our entire flight crowded the tiny cafe that had just closed, forcing them to open out of the kindness of their hearts. They weren't ready for that kind of volume so simple burritos took an hour and a half to receive. After three hours pizza arrived...from where (possibly Spirit, but doubtful) we don't know, but most of us and already ordered from the cafe. We watched the hours fly by with no one telling us anything. I called Spirit's 800 number four times before finally reaching a real person. That real person put me on hold and finally after fifteen minutes told me that he had no information about any rescue crew coming to take us to Denver. He was supposed to be the one with information, right?!!! Long story short, we left LA at 1pm and after being rerouted, we finally arrived in Denver at midnight. Biggest joke of all was when we landed, I received a voicemail that my bag was waiting for me in Denver. How is that possible, I wondered. Turns out, my bag missed my initial flight, caught a later flight, and luckily (ha!!!) our flight was rerouted for 7 hours so my bag got there before me. If the fact that you get a tiny discount for booking Spirit, but then pay through the nose for carry-on bags, checked baggage, printing your boarding pass if you forgot to (really???), any and every beverage and food item...isn't bad enough (does everyone realize Spirit is more expensive in the long run??? I do now!) Life is too short to fly Spirit. Period. Pay the extra $15 for a real airline. Oh...and my fiance had to uninstall and then reinstall his seat belt buckle because it was improperly put together. Seat belts were flimsy, seats don't recline, seats look like polyurethane over folding chairs. I can't say enough about how horrible the Spirit experience is."
Pros: "The plane got me to my destination and back without major incident"
Cons: "I bought my ticket through Kayak thinking what a great deal! But what I didn't know is that they would then nickel and dime you the rest of the way. When I went to check in I found that I needed to pay $40 if I wanted to bring a carry-on (each way! I suppose it's possible I was going to leave my bag somewhere?) and then had to pay to pick a seat. None of the seats were actually free, which leads me to believe my original ticket price was like a cover to a very overpriced and boring club. Nothing else is included, not even water, so either prepare to pay onboard or be well-stocked (but not too well-stocked, because if your bag is over weight you have to pay more.) The planes themselves were old and rickety and made some weird noises, which didn't inspire much confidence. The spirit credit card was pushed on me multiple times through my online check-in, my additional seat/bag purchases (note: don't offer someone a credit card while they're already annoyed at your company) as well as throughout the flight. I finally fell asleep only to be woken by a long, blaring pitch to sign up for a credit card. This was my first and last trip with Spirit."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Cons: "Their web-site is horrible! Tried multiple times to get my bags pre-checked and seat selected. Never worked. Refused two different credit cards that worked fine at the airport. But at that point I was charged extra due to the delay and needing to have things handled by a counter person. Also had trouble getting my boarding pass printed. The web site kept circling back to the same "Print your boarding pass" page. Tried calling customer service. Was routed through a maze of choices that never offered talking to an actual person. Finally found a way to trick the system and couldn't understand the accent. Will never fly Spirit again if there is any other choice. Hassles are not worth the potential cost savings."