I purchased a return ticket from Port of Spain, Trinidad to Newark, NJ with United. I also purchased the insurance on this flight because it's good sense to be prepared. Unfortunately, I couldn't make the flight because of medical reasons and had to cancel. When I called United to purchase a new ticket, they were charging me a $200 rebooking fee plus a $30 processing fee. That's almost the price of the ticket! This is an absolutely horrible policy and very unfair. I had to rebook a new ticket with JetBlue which is 100% better, reasonable and understanding than United. Not to mention I lost the credit with united because with the rebooking and processing fee, it's almost the same price as the ticket. Because of this atrocious experience, United will never get my business again.
In boarding, I was told the flight was overbooked and because I did not choose a seat prior to checking in that I would be placed on stand by after purchasing my tickets weeks before. I was highly upset and that was unfair. Long story short, at boarding they were able to give me a seat. I should have never went through that stress if I had a confirmed purchased ticket from the beginning.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.