I purchased a return ticket from Port of Spain, Trinidad to Newark, NJ with United. I also purchased the insurance on this flight because it's good sense to be prepared. Unfortunately, I couldn't make the flight because of medical reasons and had to cancel. When I called United to purchase a new ticket, they were charging me a $200 rebooking fee plus a $30 processing fee. That's almost the price of the ticket! This is an absolutely horrible policy and very unfair. I had to rebook a new ticket with JetBlue which is 100% better, reasonable and understanding than United. Not to mention I lost the credit with united because with the rebooking and processing fee, it's almost the same price as the ticket. Because of this atrocious experience, United will never get my business again.
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