Find cheap flights from Roanoke to Tokyo Narita Airport

ROA - NRT

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Round-trip
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Roanoke (ROA)
Tokyo Narita
Fri 9/17
Fri 9/24
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Top 5 airlines serving Roanoke to Tokyo Narita

Scores according to KAYAK customer reviews

8.7
Korean Air
Overall score based on 4,955 reviews
8.8
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."

Cons: "No babies"

Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."

Cons: "I’ll use Korean Airlines again!"

Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."

Pros: "Everything"
Cons: "More water"

Pros: "They are always friendly and comfortable seating"

Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."

Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."

Pros: "Overall good, comfortable, nice and food and entertainment was very good quality."
Cons: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."

Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."

Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"

Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."

Pros: "Service was great. Food was good."

Pros: "Your flight always delay. Suck!!"

Pros: "Excellent service and food!"
Cons: "N/A"

Pros: "Entertainment"
Cons: "A little bit crowded"

Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."

Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"

Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"

Pros: "Great flight crew, speedy and efficient departure procedure"

Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"

Pros: "Everything except the food option"
Cons: "No vegetarian option for the meal"

Pros: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"

Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."

Cons: "food bad, poor selection"

Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."

Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"

Pros: "Flight crews are friendly."
Cons: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."

Pros: "Seats more comfortable than other planes"

Cons: "Staff were oddly unfriendly and I was awakened twice"

Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."

Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"

Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"

Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."

Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."

Pros: "I enjoyed the service and the touch screen TV."
Cons: "I didn't enjoy how cramped the seats are."

Cons: "too little leg room."

Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."

Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."

Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"

Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."

Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."

Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"

Pros: "Food n staffing"
Cons: "None"

Pros: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."

Pros: "everything"
Cons: "nothing"

Pros: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."

Pros: "the Crew as always on ANA flights is amazing"

Pros: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Cons: "Nothing really"

Pros: "The crew was helpful and meals are delicious."
Cons: "Give free mask."

Pros: "Flight attendants were amazing and so service oriented!"

Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"

Pros: "Crew is responsive to requests, and very polite."
Cons: "Cabin temperature was 81F during the night, making it too hot to sleep."

Cons: "Lousy food taste bland out of date movies"

Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"

Pros: "Crew was amazing"
Cons: "The boarding"

Pros: "Crew was great. Economy premium was definitely worth the extra cost"
Cons: "I wish the flight wasn't 13 hours haha"

Pros: "All crew are so kind.Great services."

Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."

Pros: "The crew are so courteous and helpful."

Pros: "Food"
Cons: "Sitting space"

Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."

Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Pros: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Cons: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."

Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."

Pros: "Very helpful and accommodating flight attendants ... all with a smile!"

Pros: "Food was good also"

Pros: "Wonderful service"
Cons: "Food was on the very bland side"

Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"

Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."

Pros: "ANA crew is very hospitable."

Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."

Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "Customer service and food!"

Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"

Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."

Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."

Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"

Cons: "Plane was hot and a lot of food but it wasn't very good."

Pros: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Cons: "The only gripe for me would be the movie selection. There are not that many choices."

Pros: "ANA flight rarely have big problem, I just let myself relaxed."
Cons: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"

Pros: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Cons: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"

Pros: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Cons: "I disliked that the seating did not have its own personal air. At times I would get hot."

Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."

Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"

Cons: "There was no information about connecting flights before landing."

Pros: "Staff was friendly, Aircraft was clean and tidy."
Cons: "Food was poor, there was no space, even domestic flights have more space than this one.!!"

Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."

Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."

Pros: "Crew, movies, comfort"
Cons: "N/A"

Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."

Cons: "No ear plugs in my amenity kit??"

Pros: "Short lines"
Cons: "Seating arrangements"

Cons: "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"

Pros: "Smooth landing"
Cons: "Boarding should be more organized"

Cons: "Excellent service"

Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"

Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"

Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."

Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Nothing"

Cons: "Delta One screens are a bit small."

Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."

Pros: "Clean plane. Excellent service flt DL0295 our flight attendant (Nancy, sorry didn’t get her last name) was fantastic."

Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."

Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."

Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."

Cons: "Touch screen not very sensitive, required a lot of tapping to click."

Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."

Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."

Pros: "The crew"
Cons: "Very small plane"

Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Cons: "N/a"

Cons: "Gave confusing instructions on transfer"

Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"

Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."

Pros: "The seat was comfortable"
Cons: "Food was quite bad"

Pros: "I didn't realize there was a 20 hour transit time in Portland. Delta wanted $330 to change the tickets. I could buy a new Delta ticket for $179. Bought a new Alaska Air ticket for $107"
Cons: "Trying to get an answer to this problem"

Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."

Pros: "Vivian and her coworkers were fantastic!"
Cons: "Nothing"

Cons: "Old cramped untidy and limited drink service"

Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"

Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."

Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."

Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"

Pros: "Good crews"

Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"

Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"

Pros: "Left on time, plane was clean and arrived early"

Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."

Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."

Pros: "Nice crew, good entertainment"
Cons: ""Upgraded" from an aisle seat to middle seat between two heavy people, very uncomfortable even in comfort plus."

Pros: "Entertainment was great. Many options"
Cons: "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."

Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"

Pros: "N/A"
Cons: "BYOjet cancelled my flight"

Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"

Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."

Cons: "Individual seat space is small, nor do seats recline much."

Cons: "I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small."

Cons: "flight didn't even happen"

Pros: "Everything great"

Pros: "Lots of entertainment choices and regular food and beverage available"
Cons: "Boarding took so long and only 2 spots they were allowing entry and one person was there for 10 minutes so essentially had 1 window And not the friendliest staff"

Cons: "They messed up the seat assignment I paid extra for, and while I bought WiFi for the entire trip it turned off halfway through."

Pros: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
Cons: "Food could be much better"

Cons: "I requested for wheelchair die to my knees problem, but there was no wheelchair for me at Narita and Bangkok."

Pros: "Everything"
Cons: "Yes"

Pros: "JAL flight crew were the best"
Cons: "all were good"

Pros: "The crew was great, the plane itself seemed newer and was very comfortable."
Cons: "Food was better than I expected, but still airplane food"

Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."

Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"

Cons: "Seat comfort"

Pros: "For being stuck in a small space for twelve hours, they made the experience about as good as you could ask."

Pros: "The Jetstar flight was smooth and on time."
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."

Pros: "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
Cons: "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."

Pros: "Boarding at Springfield was fast and simple. The check-in agent were friendly and efficient. I especially appreciated that the flight arrived early into Dallas. I had a little more time to find lunch before my next flight."
Cons: "N/A"

Pros: "Nothing!"
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."

Cons: "Cancelled flight"

Pros: "I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation."

Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."

Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"

Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"

Cons: "Foo"

Pros: "Entertainment was great"
Cons: "Wish the seats could've been a bit more comfortable"

Pros: "The flight itself was fine -- I never felt any major discomfort."
Cons: "All three of our luggage were left behind in Chicago; normally it would not be a big deal, but we are leaving for a trip right away and needed our suitcases, clothes, and the souvenirs we had bought for our friends. This inconvenience is why I rated this flight low."

Pros: "Amazing entertainment selection, comfortable."

Pros: "nothing"
Cons: "had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak."

Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"

Cons: "There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure."

Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"

Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."

Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."

Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"

Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."

Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."

Pros: "Everyone was so helpful. The flight was very quiet and peaceful."

Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."

Pros: "Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew"
Cons: "2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle."

Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."

Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."

Pros: "Great choices of entertainment that made the flight very enjoyable"

Pros: "Crews are very friendly, thank you"

Pros: "There was quite a large selection of movies. New releases to old classics. All free."
Cons: "Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane."

Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."

Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."

Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."

Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."

Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"

Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."

Cons: "Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome"

Pros: "The crew, the food and entertainment."
Cons: "Comfort in the seat."

Pros: "The crew was great"
Cons: "Everything was great"

Pros: "The seat"
Cons: "Some crews are not have a nice customer service"

Pros: "Service by the ANA crew was excellent"
Cons: "Comfort"

Cons: "Flight was delayed four hours because of rain & not enough gates available at Narita airport, so..."

Cons: "Premium plus Economy was not as advertised"

Pros: "Crew was great."
Cons: "Entertainment center."

Cons: "Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience."

Pros: "Service was fantastic everyone so friendly."
Cons: "Nothing. It was fantastic!"

Cons: "The the business class seat outlet is more comparable to premium economy. Never seen 2,4,2 in a business class.."

Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."

Pros: "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
Cons: "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"

Pros: "Flight was comfortable despite long distance"
Cons: "Food service could have been better timed as we had breakfast around noon local time"

Cons: "Towards the end of the flight water started dripping on me. The flight attendant said it was normal and condensation and gave me a blanket. Unfortunately I still got wet for about an hour till we deboarded. The attendants were just fine, not very attentive."

Pros: "Eventually got to Chicago"
Cons: "Missed my connection"

Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"

Cons: "The food was way too little. I’m 5’3 and weigh 115 so not a big ester snd I found it to not be filling or good. They had no snacks in between meals. They kept the left over bread as snacks. Seriously!"

Pros: "N/A"
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."

Cons: "I'm 6'1" . The seats are too small for long flights."

Cons: "The issues was the ordering of tickets. Purchased through ANA but flight was handled by American. 1. Seats for 5 tickets were scattered all over the plane 2. All seats were middle seats and cost more to have an isle seat. Cost extra $500 to change so family was together. 3. No communications that flights were American Airline flights leaving LAX from American's Terminal, not Bradley. Only found out when calling ANA to change seats. 4. ANA could not change seats so had to call American. All-in-all this was a terrible experience in ticket purchasing."

Pros: "Timeliness of boarding and flight."
Cons: "I was disappointed to fly United instead of ANA. I couldn’t check in online and didn’t know the details of the flight. I went to Terminal 5 in O’Hare and had to rush to Terminal 1. At ANA counter they told me the flight was operated by United. Not a pleasant start of my travel experience."

Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"

Pros: "The crews were very kind and friendly."
Cons: "I bought a ticket for ANA but my flight was United. It was ok but I payed extra to get flight with ANA so I was disappointed a bit."

Pros: "I always feel merely "tired" after the Denver-Tokyo flight on UA's 787 Dreamliner. On all other aircraft, I always feel "exhausted" after an intercontinental flight. The increased humidity and pressure make an incredible difference. As usual, I paid a ~$300 premium to take this flight (HKG-NRT-DEN and back) rather than cheaper HKG-SFO-DEN or HKG-SEA-DEN routings, which feature 777 or A330 aircraft."
Cons: "As long as you don't expect the level of service you would receive on an Asian carrier, United is fine. As usual, United's cabin crew are simply not generally gentle and welcoming. They get their jobs done, and I feel safe with them, but I don't look forward to interacting with them. I wish ANA would operate NRT-DEN!!!"

Cons: "Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. "

Cons: "One of the flight attendants was rude!"

Pros: "Good price"
Cons: "Stink in the plane"

Pros: "On time!"
Cons: "Nothing - it was fine. We got home!!"

Pros: "Crew was fast"
Cons: "Food was too little and not so great"

Pros: "Flight attendants were very pleasant and helpful. Food selections were very good. Lavatories were well maintained throughout the 14-hour flight, which is very much appreciated."
Cons: "Movie selections could be a little more current, but the options presented were fine."

Cons: "Reputation of United makes you expect bad service"

Pros: "The flight attendants were wonderful."
Cons: "The food was so so - I left very hungry (which is not so good for a diabetic). One of the toilets overflowed and soaked the carpeting by the bathrooms. There was an out of order sign on the door - but no sign indicating the rug was soaked. I left my shoes by my seat - had to throw my socks away. Movies & entertainment was mediocre."

Pros: "Service all crew excellent"
Cons: "Boarding tome"

Pros: "Plenty of room and the flight crew was great"
Cons: "The flight was delayed and ran out of overhead bin space (no attention paid to size or number. The boarding groups (particularly between 3/4) was a mess in terms of organized lines."

Pros: "three meals snacks in-between Crew even went above and beyond got me a sleep mask even though those are reserved for business class passengers and a mimosa too when it wasn't even on the menu too cool high five cabin crew"
Cons: "777 airplane seats are hard as bricks for a 13 hour flight should change out seat cushions for new ones every 6 months or so if not already done ."

Pros: "The flight was smooth and staff was courteous."

Pros: "ANA: Flight attendents very nice"
Cons: "ANA: Seat was uncomfortable for a seven hour flight....Could not totally recline ANA: Food was very basic--not a business class meal"

Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"

Pros: "Comfortable , quick. For us it was great not to have to stop at another hub and walk all over to another gate and plane."
Cons: "United promises 1 free bag per passenger if booking w a united points credit card. Well I've never had this problem b4 but would not proceed thru check in w/o paying $25 per each of us. That was using kiosk and a real live person. That really frosts my - well, u know. Now I have to fight online, not even w a real person who would understand , to get $ back. I hope!"

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."

Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."

Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."

Pros: "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
Cons: "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."

Pros: "The gate at the Chicago airport was well designed. There was a line for each boarding group, and you could line up early. This is particularly effective for some Asian flights, which can sometimes be chaotic with many different nationalities all lining up."

Pros: "Ticket price"
Cons: "Long layover"

Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"

Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"

Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"

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COVID-19 information

Safety measures for airlines flying from Roanoke to Tokyo Narita Airport

Airlines flying from Roanoke to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Roanoke to Tokyo Narita Airport

Mandatory masks

Masks required on board, masks provided on flights from Roanoke to Tokyo Narita Airport

Social distancing seating

Middle seats unavailable to book on flights from Roanoke to Tokyo Narita Airport

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Roanoke to Tokyo Narita Airport

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