The staff at the counter was not helpful at all. They were not paying attention to us in the counter and were very rude. We were extremely upset because we had to pay €90 (almost what we paid for our flight!) just for our seats. We have been on the go in many trains and have not had the chance to connect to wifi to check in to our flights. I am very displeased with the lack of help because we didn't have internet.
If you do not check in online 50 euros bags are overweight even though we start our journey in the USA 350 euro. Seats do not recline. No water for free in flight. Seats too close little leg room. Will not fly them again.
Unhappy about having to pay 45euros because I couldn't print boarding pass. I bought ticket in June, started travelling Sept 2nd and flight was for Sept 29th. Not having access to internet and printer during the 7days prior to the flight cost me 45euros.
We were told to use the app for boarding passes-ok great except 'one or more passengers in your party may not use a boarding pass created on this app' ok fine I'll use the website. Except the website will not except any of our flight and travel or information it is it long and laborious procedure. We ended up spending over two hours attempting to get everyone in our party of four registered to check in for their flight only to have the website repeatedly crash and not send us the boarding passes . So in the end I would just warn anyone dealing with Ryan air to print your boarding passes as soon as you book your tickets and slip them into your suitcase once you're traveling and you don't have access to a business center you cannot get their website and/or their app to work correctly for you and if you don't have a boarding pass before you get to the airport they will charge you I believe the charge is €30 per person for them to print you a boarding pass even though their website and their app will not let you download a copy of your boarding pass in a timely and or easy fashion.
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