The flight from St. Thomas to Ft. Lauderdale was delayed by 4 hours. The St. Thomas desk crew tried their best, but clearly had no training in this sort of thing - they were in complete disarray. Because our connecting flights would be missed, they promised us food and hotel vouchers for Ft. Lauderdale - then these never materialized. Then they promised we could pick them up right when we got off the plane in Ft. Lauderdale. When we arrived, staff just shrugged and told us to go to the ticket counter and see what we could get. There we were told to wait in a line that took over an hour to get through; we rebelled and insisted on getting the vouchers immediately. It still took half an hour, we finally got them at midnight. The folks who waited in line never did get hotel vouchers - the airline had 'run out of them' - meaning they had run out of vouchers at the preferential rate they'd negotiated, and were unwilling to pay extra for these beleagured passengers. So those passengers stayed in the airport all night, furious over empty promises and terrible customer service.
The only bright side of this flight was safely landing in Boston.
Difficulties checking in online within the 24 hour window
5 hour delay with multiple incorrect time updates via text alerts, email and on jet blue website
No entertainment on board - no TVs
Wifi would not stay connected
Wrong baggage claim info was given by crew members on board
Flight was so late in arriving no taxi service was avail at Logan
Worst trip ever!!!! Delay delay delay for two days. No compensation. Not even a curtesy flight for the future. $7 food voucher. You can't get anything for $7!!!!!!! Ground crew just avoided everyone instead of addressing our concerns.
I got to my destination on the day I wanted to. No hiccups once we got moving
Plane was delayed both ways -
boarded on time on the way there but then waited an hour on plane (excuse - FAA review).
on the way back the flight was delayed 4 hours (excuse - mechanical error, needed to get a new plane). This was a significant inconvenience, less so for me than others as I did not have a connection.
The planes were noticeably aged and on the way back fairly dirty.
Lastly - may be just oversight of the flight attendants as they had had a long day, however worth a note: on takeoff I signaled for a flight attendant and asked if I could get some food, they said they would be around shortly. After watching them tend to every section but mine they went back and sat down, ignoring my previous food request. I signaled them again and got my food, so it all worked out in the end. Just a bit aggravating after having been delayed both ways.
Overall - I had heard horror stories about Spirit and have avoided until this trip. I plan on avoiding Spirit for future flights based on this experience. The "lower" price was not worth it after paying $55 for my carry on bag each way and the certainty of delay.
This was my first flight so I don't have anything to compare it to. With that said the flight was over all pretty good. The crew was pleasant, the seats had more room than what I expected, and there was no real turbulence.
There was not much that I disliked, the only thing I would say was that the flight was some what loud, but that was due to the other passengers.
Jetblue performs at its usual high level. Friendly staff, welcome from Pilot, and standard package of beverages.
The E190 on this route is showing its age (as are many of Blue's E190s). Lack of power, tiny video screen, marginal resolution point to the need for an overhaul of this jet. They are apparently in progress of updating the E190 fleet. Much prefer Blue's A320's which in my opinion is a great ride.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
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