Pros: "nothing in particular"
Cons: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
Pros: "Crew were friendly and helpful"
Pros: "The crew was not very outgoing at all and the seat was super uncomfortable."
Cons: "I had to run to my flight because United scheduled two flights literally back to back and was very nerve racking"
Pros: "The 787 was spacious."
Cons: "Plane was delayed on takeoff and landing."
Pros: "On time"
Pros: "Good service in business class, comfortable seats."
Cons: "No complaints"
Pros: "Plus seating was wonderful. Very comfortable."
Cons: "Could have used more water."
Cons: "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
Cons: "They dont accepted the seats Im requested before, when you charger $ 15.99"
Pros: "Good flight, boarding, crew, and comfort."
Cons: "No food, no entertainment that I could access, no power for my devices (it didn’t work)."
Pros: "Smooth flight"
Pros: "Some of the attendants offered me one of the bigger seats since I'm a big guy."
Cons: "The main flight attendant wouldn't allow it since I didn't pay for it."
Pros: "Crew was nice."
Cons: "Thay threw our checked bags around like trash and we had precious items in the bags. We thought they would fit in thebo erhead bins. They were small - bins were smaller."
Pros: "fast take off and good service."
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Pros: "Good on time flight"
Cons: "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Pros: "The flight attendants were top notch."
Cons: "It was a very nice flight."
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "Staff very courteous & very helpful with a smile!!"
Cons: "I've nothing to say that we disliked."
Pros: "it was not overbooked, and had plenty of space"
Cons: "Wifi prices were a little expensive"
Cons: "That it was direct from San Antonio to Brownsville. The Jet from Houston to Brownsville was very small."
Pros: "Everything its gteat"
Pros: "Boarding and landing ahead of schedule"
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Pros: "The crew including Captain & ground staff were very professional, courteous and caring. Take off and landing were very smooth. The Captain & the crew must be complimented for that."
Cons: "Can't think of any."
Pros: "People were friendly."
Cons: "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "Plane was clean"
Cons: "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
Pros: "We boarded timely, and quickly. All the staff were friendly."
Cons: "Overhead storage in back seats, area was full of flight attendants belonging. Hard to find room for our 1 carry on. (I realize they need room too, but thought they had their own space)promot"
Pros: "Staff was nice"
Cons: "Uncomfortable plane"
Cons: "The flight was 4 hours delayed"
Cons: "Small plane, no TV"
Cons: "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
Cons: "3 hr delay.,..no real reason. :("
Pros: "Good customer service"
Cons: "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."
Cons: "Called customer service and lady was siper rude!"
Pros: "The friendly service and easy experience. As well as the car of the crew"
Cons: "The seats were A bit stiff but that is the only thing out of many positives."
Pros: "It was a very nice direct flight. Crew was pleasant and captain gave a friendly goodbye and thank you on the exit."
Pros: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Pros: "Friendly, attentive staff. Great seats with plenty of leg room."
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
Pros: "organized; smoothest landing i have ever felt/ or not felt, could not tell the difference between in the air still and rolling down the landing runway. Awesome Pilot."
Cons: "your computer automatically slams internet buyers into a window seat, very cramped, ... no option provided at time of purchase visible without hunting it down."
Pros: "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
Cons: "The seats are still smaller than some of the Asian competition."