Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option.
Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.
Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.
Confusion over my boarding pass at the Delta terminal in Detroit.
Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.
for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.
Pls see above
Polite. Clean. Nice business class.
Would like more Western food.
Ability to upgrade to first class
Security taking forever
My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast.
New onboard entertainment
No issues at all
United Airlines team and the plaine were brilliant.
I am muslim, but I forgot to arrange the kind of food I would prefer during the flight, and the gentlement I talked to said let me see what I could do to help you about it, and few minutes later came up with muslim meal. I was really happy! Thank you all again.
I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee.
I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight.
The flight crew was very welcoming and positive. They were attentive and ensures that every one had headsets, blanckets etc for the 8.5 hour flight.
Lacking food healthy food options. No salads or light bites available. The warm food that they did have was terrible and very salty. I wish their in-flight entertainment was not on our own devices because updates to the app are required which you wouldnt know unless you were on the plane and connected to their wifi.
The staff were fine, nothing really great, but nothing bad either.
So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.
|Flights Arrive in||South Bend/Michiana|
|Flights Depart from||San Jose|
|Airlines||Delta, American Airlines, United|
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