Daily cleaning, installation of cabin HEPA filters on flights from San Juan to Georgia
Delta, KLM and Virgin Atlantic have all waived their change and cancellation fees on flights from San Juan Luis Munoz Marin Intl to Georgia. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 3h 52m
Most visitors from San Juan need to provide a negative COVID-19 test result and/or quarantine to enter Georgia. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Georgia
Visitors from San Juan are not required to quarantine after entering Georgia.
Visitors from San Juan must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Georgia.
Current regulations for vaccinated travelers to Georgia: most visitors from San Juan may enter Georgia but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Everything it was ok. Travel on time."
Cons: "No complaint."
Cons: "Better communication on delays"
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "No movies translated to spanish. Too crowded. Did not follow distancing while que exiting."
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Gate was changed without communication. Better communication"
Pros: "Comfortable !"
Cons: "Better snacks"
Pros: "Moving seats to a less crowded seat."
Cons: "There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen."
Pros: "With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job."
Pros: "New airplane"
Cons: "A working entertainment system. Old and no operative!"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Cons: "Flight crew service"
Cons: "I have flying whit jet blue before and never had a problem and this time they broke my lock from my 2 back i found them in side my back and i pay for then $150 because they waited more then what supposed to when i got back to new New York i noticed that the lock wasn't not there and fine them insides my back and my jewellery was gonna and im not happy at all."
Pros: "Crew at JetBlue is always amazing is my number 1 airline it is the reason why i only flight in JetBlue, comfortable airplanes with an amazing staff"
Cons: "Late 30 minutes"
Cons: "I booked the flight but they have not refunded me the money because I didn’t took the flight so I’m waiting the money back"
Cons: "The oversized luggage in the overhead compartments didn’t allow space for my appropriate sized duffel bag"
Pros: "Crew was great"
Cons: "Didn’t have meal options and plane was very cold"
Cons: "Avery good"
Cons: "The plane was extremely warm and the legroom was exceptionally uncomfortable. There were 6 empty extra room seats behind us and when my husband asked if we could sit there after the plane door closed and nobody was clearly sitting there the flight attendant said SURE YOU CAN PAY TO SIT THERE. Rude"
Pros: "Everything was amazing...."
Cons: "No three hour delay on the flight world have been better"
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "I got me where I wanted to be."
Cons: "Eliminate the TV screens and just give us free high speed internet access. We will manage how to entertain on the way."
Cons: "El vuelo se atrasó demasiado"
Pros: "We finally made"
Cons: "Messed up my sleep, health, schedule by staying in the airport all night 7 hours late is horrible"
Pros: "I like that you offer entertainment I love your snacks especially the healthier terra chips"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "The crew was excellent, super nice and kind."
Cons: "For the ones who don’t have “even more space” is very difficult spend all the hours. The legs hurts! Also, the organization at the moment of boarding. Omg!! If we have a group letter respect that and wait, the security people as to work on it. People need to understand that they have to respect the rules. No everyone stand up and doesn’ let you get in because they are in the middle. Security has to work on it."
Cons: "Flight was delayed over an hour. Onboarding crew was very rude. Once we landed, we sat on the tarmac for over an hour. And what’s worse is that JetBlue probably won’t even think to compensate us in any way."
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Pros: "The conditioning was working properly on this plane unlike the two Jet Blue planes I took down to San Juan. We were only delayed once on my trip back to Austin unlike the 8 times I was delayed on my trip down to San juan."
Cons: "Gate Staff made multiple claims on the flight down to P.R. that contradicted each previous statement in order to gold the airline unaccountable."
Pros: "In time, friendly service, comfy seats"
Cons: "The entertainment system was intermittent. Result: 2 complimentary Heinekens. I would have preferred points. It was a localized issue on my screen only. Sound worked fine. Two JetBlue flights and 2x this event. Hmm?"
Pros: "Overall I do Love JetBlue...."
Cons: "In Group D...finally getting on...just to find the entire rear overheads completely full...how is that possible if everyone is supposed to be storing ONE carry on...completely not fair..now I have to shove both my bag & my personal item under the seat in front of me in an already tight space, I wouldn't need Even More Space--not a tall or overweight person."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Cons: "My flight was canceled and they lost my baggage...."
Pros: "Te service"
Pros: "All good."
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Cons: "Flight left before posted time leaving me asking with a dozen others stranded"
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Pros: "I had a safe flight and enjoyed the movies available to me."
Cons: "Better care of luggage and better customer service"
Pros: "Everything was great. Seats, service, flight, crew."
Cons: "Not a thing!"
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "Fast service and precise timing"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Smooth flight"
Cons: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Pros: "Clean plane. On time"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "The entertainment"
Cons: "Space between"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Pros: "Great flight"
Cons: "Bigger personal space"
Cons: "No room to move very cramped"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "Flight attendants"
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Cons: "Flight delay 5+ hours poor Service"
Cons: "The bulkhead sears had no electrical outlet"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Cons: "Headphones suck"
Pros: "First time I've seen Delta have zone boarding areas near the gate, kinda like what Southwest does with their boarding numbers. Kinda worked, kinda still a mess. One crewmember was nice to my son at the end of the flight, offered to get him into the cockpit for a photo op."
Cons: "Very little legroom. My knees just barely fit in the aisle."
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Pros: "Great Delta crew at check in and boarding!"
Cons: "Rear of plane very hot after passing through a very cool front. Service without a smile. "Don't have that" monitors on seats were almost useless."
"Better food please"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Cons: "This leg was terrible, the plane sat on the runway for over an hour! The captain did not initially say anything for 30 minutes."
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Super comfortable"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Safe flight"
Cons: "On time departure and arrival."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Cons: "It was OK, no big issues or concerns."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Great crew. Great entertainment but. Ot so comfort."
Cons: "I was in a window but have a big person in my side and can't move in 3 hours."
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "New onboard entertainment"
Cons: "Rude crew"
Pros: "The un seat entertainment"
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Cons: "Ace was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "Todo muy bueno"
Cons: "20 min delay at Dallas International"
Pros: "crew was good"
Cons: "very little room and my flight from charlete NC to augusta GA was a slob next to me (didn't even fit in the seat) Row 4, was chewing tobacco and spitting in a bottle. It was extremely disgusting, I wanted to vomit the whole flight"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
"Flight updates was outstanding"
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "Crew was amazing, flight attendant was very funny and kind"
Cons: "No complaints!"
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Cons: "Cabin felt quite warm"
Cons: "The flight was delayed due to weather at Newark. But when the weatther turned good, there was no Gate Agent from United for nearly one hour. Finally a captain who was flying home cold not take it and finally went from one gate to another hoping to find a GA."
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together. I had to use the restroom and the flight attendant seemed put out, and gave me a dirty look. She than ignored me and almost hit me with her cart."
Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"
Pros: "Nice and helpful crew. Free entertainment was adequate."
Cons: "Flight was delayed for 1hr 15mins due to previous aircraft delayed arrival. Still, boarding went relatively quick afterwards."
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Complimentary drinks, free entertainment and free wifi after having two hour delay."
Cons: "Two hour delay, which delays with United are becoming more and more common."
Pros: "The plane was clean and comfortable. Crew bilingual wich now a days is a must. Nice people, organized and relax."
Cons: "The plane was late for boarding so the flight was delayed. When finally boarding the crew were rushing us to seat... No good."
Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."
Pros: "Nothing whatsoever"
Cons: "The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag."
Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Pros: "Seats were more spacious than my last flight. We even had plugs to charge my phone!! That was nice! I slept the entire flight. It was a 6am flight - You provided a blanket."
Cons: "The charge to change seats is pretty unreasonable. No tv's. The cabin was freezing! I was wearing 2 jackets and a blanket and all of the vents were closed. Would be nice to know about downloading the app to have access to free movies ahead of time."
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Cons: "The flight attendant was super rude an racist to one of the passengers"
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Other then they got me there safe, I dont think there is anything I liked about this flight. Pilot did a decent job, there was lots of turbulance so nothing they could do about it and I made it safe."
Cons: "Plane from Chicago to Savannah was small. I was all the way in the seat not slouching and my knees were crammed in the set infront of me. The arm rests were digging into my thighs as well. Im used to not much leg room but this was a first for how crammed in I was into a seat, Im 6'3" & 270lbs. Ive probably been on 50 different planes over the years to give you some perspective of my experience flying when I say this was a first and a very uncomfortable plane. The plane to take us to Savannah arrived so late it pushed my flight back by like an 1.5 hours from what it was supposed to be."
Pros: "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
Cons: "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Pros: "Having so many options to watch through the free wifi entertainment."
Cons: "It was so hot in the plane."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "Good service. Good communication from the pilot."
Cons: "Uncomfortable seats. Should be widerr."
Pros: "We upgraded and paid the expensive seats was nicer"
Cons: "that you had to pay so much more for extra space still in economy class"
Cons: "The flight was delayed and we have to pay for the entertainment what it's that One of flight attendant was getto, saying bad words and unhelpful The guy at the gate unhelpful in other airlines if my family and I have seats away from each other they will help you to be together specially if you have children. In united the guy didn't even bother to look in the system and just told me that that's the only thing he has I asked again and he's told me no because if he help me the flight will be delayed and I laugh and then I said are u serious so I told him that the only thing that he needs to do it's to call the person that has the seat next to my family and ask if he or she can switch seats with me that's all and he just walked away. Very unprofessional most of the staff. I'm a ARMY VETERAN 90% disabled and my wife ssg Ayala active duty the flights that we took on our deployments were smoother than the united airlines flights"
Pros: "Blanket and small pillow. Puerto Rico crew sang Christmas song- very nice."
Cons: "No food in a 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight."
Pros: "The flight got us to where we were going."
Cons: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Pros: "Nothing. Flight never happened"
Cons: "The flight was cancelled hours before it was supposed to take off leaving me minimal crunch time to figure out a new flight for myself."
Pros: "Things were going well until the pilot had us get off the plane."
Cons: "Flight was cancelled. United couldn't get me out until Sunday. So I rented a car and drove down instead."
Pros: "Staff was friendly and professional."
Cons: "Small cramped plan. Seats did not recline."
Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."
Pros: "Attendants were polite and courteous while they were serving. The problem was when they WERENT serving..."
Cons: "Sitting in first class - the very first seat on the plane - I was able to hear EVERYTHING the flight attendants were talking about. When they were service us they were great. But I don't think they knew how loud they were being and talking about inappropriate topics (i.e. Sex, complaining about a crying baby and putting vodka in its bottle to "shut it up"). Was very uncomfortable because of this. Excepted more CLASS for what I had paid. This is why I am unable to give this flight an "excellent" rating. Disappointing."
Pros: "on time, ahead of schedule"
Cons: "Seating to close with Covid 19-"
Pros: "Good service and friendly staff"
Cons: "There were individuals who were not practicing mask safety. Several individuals used foul language 50% of of the 4hr flight. This was rather unfortunate because it was late and some of us had to work the following day."
Pros: "Crew members were friendly and attentive."
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "On time"
Cons: "I was extremely concerned with the how we got off the flight... Frontier must do a better job to ensure social distancing.... people standing on top of each other for 15-20 minutes is insane .. All that had to be done is to ask everyone to remain seated so we can get off in an organized fashion maybe two rows at a time... Also when space is available spread passengers out on the flight please"
Pros: "The pilot was excellent at considering and comunicating to passengers, when seatbelt needed or not for bathroom breaks, landing time, etc.. Crew was friendly and comunicated well. Boarding and getting off plane was smooth. Also, I had three seats to myself."
Pros: "the flight was smooth over all"
Cons: "had cabin service"
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Pros: "The crew was very very polite and helpful,, flight was punctual, boarding on time, everything was great."
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Pros: "Affordable pricing, plane itself seemed to be in good condition. All of the crew was pleasant except one employee."
Cons: "I was embarrassed by the crew member as I was finding my seat. She asked if I had relation to the gentleman who I was to be sat next to. Once he and I replied no, they began laughing. I asked what was so funny and another guest said "it's going to be a long flight", to which she replied "Maybe you will, but I won't." She also told me that I couldn't keep my 11 month old child in the carrier but failed to mention she's only not permitted in the carrier during take off and landing. This also made for an uncomfortable ride. Had these things not occurred I would given this flight a much higher rating."
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Pros: "Spirit Airline Flight crew was pleasant and professional."
Cons: "Atlanta Hartsville TSA was highly unprofessional and extremely rude. As an Active Army Senior Non Commissioned Officer of 21 yrs I traveled quite a bit within the United States and overseas, and I have never witnessed or experienced a TSA/ security crew as unprofessional as the Atlanta Hartsville crew. They talked down to the customers and have no regards for customers with special circumstances. I was personally not affected but what I witnessed was the disgusting. I highly recommend that the Atlanta TSA be inspected/assessed on their customer service. Yours, 1SG Maurice Carter 315-262-3209"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Quick Price Nice attendants"
Cons: "Seats don’t lean back. But not bad."
Cons: "When flying frontier you know you're flying frontier for a low price certainly not the experience. My flight to my destination was fine ( no frills but fine) . My flight back home was Cancelled due to an airport issue ( not frontier's fault) however their overseas " reschedule flight line" provided little to no help to get me home. They simply did not have the trading or care to help their customers to get home. Their sentiment was " so your flight was cancelled what do you want us to do about it?" Very poor experience!"
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "The price of the flight was great, but even with an upgraded seat I will not be flying Frontier again."
Cons: "I upgraded my girlfriend and I to stretch seating for our 5 hour flights roundtrip from ATL to SFO. I did not realize by upgrading and selecting my seat in row 4 that my seats do not recline. This caused several issues with my bad back and with the fold down tray on the seat in front of me. I had my laptop on the tray, and when the person in front of me leaned his seat back all the way suddenly, it pinched the top of the screen between the tray and the back of his seat and cracked my laptop exterior. The main issue was not being able to "stretch" by not having a reclining seat and experienced major discomfort and back pain both flights."
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Pros: "i was at the gate to get on the plane. there was two minutes left before they were supposed to close the doors for take off wouldnt let me on the plane. i had to set there for over 15 minutes with the plane on the ground trying to figure out how to get to my destination. the attent was trying to help but then left there post before i could figure out what to do. totally unacceptable due to me being a minor and not aiding and assisting to the fullest. i had to leave the airport without a way to my destination because everyone left all posts all three gates and the baggage check in area was closed for over 5 hours. my father had to call and get me on the next available flight. they charged him a 100 dollar fee for changing my flight."
Pros: "The ticket was cheap. My flight from Atlanta was as good as anything I could expect. It was very smooth, no waiting, and I was upgraded at the gate to an exit row. To Atlanta, wasn't as nice. But still an affordable ticket."
Cons: "On my way home to Atlanta, they left my Prechk off my tickets and I got relegated to a center seat (which is very hard for me because I'm claustrophobic). I understand that Frontier is cutting costs as much as possible to provide cheap tickets, of that I am truly grateful, but the fact that they won't even provide you water free seems a bit much. There are probably a lot of people who don't know this and dehydration is vicious on a flight so crammed in. Also, I can understand no entertainment whatsoever on a hop flight (less than 2 hours), but nothing at all on a 4 hour flight also seems hard to understand. Heck, even a magazine would have been nice, but where would they put it?"
Pros: "The staff that handled baggage was nice. Also, I liked that we made it safe."
Cons: "My flight was supposed to leave at 3:50...I got to the airport and went through security before I found out that my flight was delayed until 7:30. The flight kept getting pushed back. I waited 8 hours before the flight took off. There no outlets anywhere...leaving customers at a disadvantage because with our delay, our electronics were all almost dead or dead. There were no food options. We were supposed to get a voucher, and I have not received it. Lastly, after waiting over 8 HOuRS, we still had to pay for snack and drink. I was ripped off and will not be flying with Frontier again."
Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "The pilot was extremely nice!"
Cons: "My husband was boarded last which is always awkward when going down the isles in an isle chair. You end up saying excuse me several times not to mention all eyes are on you. Not easy to sleep on the plane. Seats were not that comfortable. Not able to recline. We were towards the back and the flight crew had the bright light on not to mention they were talking about their experiences with other people on different flights. We had to wait for 20 mins for someone to come get my husband off the plane even after notifying the appropriate people. The Atlanta staff when arriving was extremely rude and unfriendly during a non-busy time. That was the worse experience we've ever had!!!"
Cons: "I used to fly with Frontier regularly years ago without any major issues. So when I saw the cheap fares, i booked without even thinking about it. After discovering that they charge you for every little thing including a carry-on bag, i got a bit concerned. Then my flight was cancelled the night before my early morning flight, which Google informed me of at least 2 hours before Frontier did. After almost 2 hours on hold, I was told they could get me to my destination in 5 days...are you kidding me?!?! I ended up cancelling my whole reservation and booking last minute with another airline. Frontier sent me vouchers for my inconvenience, but I'm not sure I'll even use them as I'll be using other airlines in the future."
Pros: "The crew was very friendly."
Cons: "Every part of Frontier's system seems designed as a screw-you to customers. For example, I tried to pay for bags online, but the website and app were both down. But if you talk to a person, they charge you more money. The phone system is awful - it is extremely difficult to get to a live person. If you say 'operator' or 'representative,' the computer can't understand you, and will hang up on you. Also, they strongly push you to check bags (as they charge for carry-on), and the waits were incredibly long to pick up bags. It was slow on one end of our trip, and on the other, our bags didn't come out for an hour and forty minutes. The headache is not worth Frontier's rates being (slightly) cheaper."
Pros: "I wish I had something nice to say..."
Cons: "4 hour delay due to a maintenance issue that we were not made aware of until 2 hours into the delay. The staff were INCREDIBLY rude and were mocking and making fun of passengers ( I was seated in the last row and could hear EVERYTHING! Also, the crew did very little during flight time. They instead sat in the back and played inappropriate games like Never Have I Ever and Truth or Daresnd spoke about topics like Sex...mind you that there was a 9 year old little girl seated next to me. By far the worst flight experience in my 30 years of flying ."
Cons: "Outbound flight: Delayed by 2 hours. Returning Flight: Waited in line 2 hours just to check our bag. There was only one person working the bag drop counter and we were nearly late for our flight (we had 15 mins to get through security). We had to sprint through the airport, only to find out our flight was delayed by 2.5 hours. The airline lost half of our planes luggage, we were at the airport until 2:30 am filing claims and still came home empty handed. Overall, terrible experience, terrible customer service, hidden fees all over the place - I would never recommend Frontier to anyone."
Pros: "I paid a bit more and got one of the seats with extra leg-room at the very front of the cabin. Not only was it great to not have someone reclining so far into my lap I couldn't read or do anything else, but the dividers between the seats were comfortable."
Cons: "The staff on my flight out was excellent, the one on the way back was okay. I had someone two seats away on my row who not only slugged down three vodkas in a row once we were in the air, complained about his lack of leg room, kept using the seat between us as part of his personal space and generally made himself obnoxious to me while the staff did nothing to help, but they offered to sell him more alcohol on their return pass. It wasn't as bad as the trip with the drunk white rapper who rapped at me all the way back from Vegas once, but I do wish the staff had encouraged him to move or allowed me that opportunity as the flight was not full. I do hate having to pay for a carry-on as well as a better seat, especially when some people were carrying on oversized bags and space was already very limited even though I boarded in Zone 1 and my luggage and purse were both stored several containers back and the staff did nothing to help me retrieve either after landing."
Pros: "Attendants were helpful and friendly."
Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."
Cons: "The crew on board seemed to think they were doing the flight a favor by doing their job. Carelessly pouring water into cups with excessive splashing. One reached over aisle seated passengers' faces to get trash from other flyers. One in particular stored her belongings in the overhead bin above me and proceeded to lean her body (particularly her pelvis region) on my shoulder which, considering the space, was understandable to some extent, but not even a simple utterance of "excuse me," "pardon me," or even fair warning. Then, we land, only to finally get to baggage claim to stand there waiting for my bag that "didn't make it". A older gentleman monitoring the belts suggested I go to the office and check there. Office was locked and no one was inside. So I wait in the checkin and ticketing line and a gentleman from Frontier's counter assisted me and checked the belt to ensure that my bag didn't get stuck or fall off of the belt. No luck, so we called frontier back in Denver to see if my bag even made it onto my flight. They give us a "it's not here" and we filled a claim. So I sit here, waiting for 9 am eastern, waiting on a phone call hopefully saying they've located my bag and I go to a wedding in Alabama in ill fitting jeans and a small blazer I had in high school bc no store is open and my suit, along with my other belongings are just laying somewhere: back in Denver and they just didn't check when we called, or on the wrong plane, or spinning on a belt in some random city, or soaked out on the airfield of Atlanta."
Pros: "This is my return flight. The cost of the flight was something like $90 round trip from ATL to orlando international. No brainer. I'll take it."
Cons: "After spending $90 on the flight I got to check in the day of and find that it is going to cost me $40 down and back to bring a CARRY ON. I then find some fine print that says how to get around the $80 round trip fee. Get a carry on that fits under the seat in front of you. So I pack in a small backpack that can "fit under the seat in front of me" and have less clothes than I want for my trip but am able to offset the almost 100% increase in cost. They didn't appear to care that people had carry on at the terminal despite saying it was going to cost way more to check at the terminal than online. So some people had paid, other didnt. That seemed to irritate some of those who had paid as we talked about this with other people on the flight. I probably could have brought a full size carry on and not had to pay for it, but who knows. On our way back, we were 30min early on 5:45AM flight from ORLANDO, GREAT RIGHT?...but because Frontier did not have their act together, there was no terminal for us to unload from. We actually then waited on the tarmac for over an hour waiting for Frontier to back a plane out that was not even flying until later that afternoon. Our seats in our row did not recline back. I dont know if that was part of the low budget thing or something was broken. We were not in front of an exit row. There was not actually a button to push, so I assume it was part of the low budget thing and they just don't recline. On check in, more cost issues come up - pick a seat...not just a seat for things like extra leg room or up front. They will make you pay for a middle seat next to the toilet if you want it. No one wants that seat, but if you want to sit next to the people in your party, you are going to have to pay for it. I wouldnt recommend it to anyone. I was going to give it a little bit of a slide b/c I knew that it was a budget airline, but, after all the nickle and dime issues, when we had to wait for an hour on the tarmac, I blew an internal fuse and just made my overall bad experience, worse."
Cons: "I've never met such a rude staff. Every single attendant and ticket staff was horrific. By the time the flight ended, I heard at least four different people/families mention that the experience was so bad that they would never fly Frontier again. Everything was dirty and the Frontier workers treat us like animals. I've also never been on any other airline even spirit that made you pay for a duffel bag. By the time I paid for the small bag 60$ each way, it was more expensive than a Delta flight. I will continue to fly Spirit or Delta from now on and never again with Frontier. Horrible."
Pros: "Friendly crew/staff"
Cons: "I don't like paying for carry-on luggage, especially when I had no idea until I was about to board the plane. My seat was uncomfortable. I thought Row 5 on an Airbus 320 would have reclining seats, but to my disappointment it did not. I was surprised when the attendant informed me that most of the seats in the front front of the aircraft do NOT recline. Overall, flying Frontier reminded me of the one or two times I flew Spirit. I have avoided that airline ever since, and I will probably do the same with Frontier."
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Cons: "First the flight was delayed but didn't say anything until after it was past time for the flight to have already left. The flight attendees were rude making people use the lavertories in the rear of the plane due to someone laying in the crew area blocking the front lavertory. Then had an attitude when I used the front one cause the rear ones were full. Arrived in Atlanta and it took 30 min to get parked which was the case on both flights. Then because we were late it took over an hour to get our bags to baggage claim. When frontier Baggage claim was asked about the delay the person couldn't put down their cell phone and look at me the customer when I was asking about the delay on the bags. They had a very rude reaction when I got upset about them not putting the phone down to address the customer"
Pros: "For a traveller, without any luggage or even a small carry- on, with a very nominal fee, it is the best & economical way to travel. For example, in my case, my son & myself had to take all his stuff like sofa, bed, dressers, chairs, tables, & kitchen wares other household items in a U-Haul & drove his car ti Cincinnati, Ohio (as he finished his studies in GMC & had to start his residency in children hospital in Cin......After unloading all the stuff in his apartment, I had fly back to Atlanta with only a small backpack, there was no sense to pay about $250.00 with Delta, it was a logical way of coming by Frontier costing less than $50.00. with comfortable seats within an hour."
Cons: "My flight was delayed for 6 and a half hours. On top of that the airline charges $35 each way to have a carry on so I had to pay $70 on top of my already $200 something ticket. Then they charged $2 on the flight for a soda which is normally complimentary on all other airlines I have flown on. Then when I called customer service they said there was nothing they could do or credit any of the fees I incurred from paying for carry on baggage and said it was too bad the flight was delayed they didn't care at all."
Pros: "For a cheap, quick flight under 3 hours this was a reasonable flight. It has the bare essentials, especially if you are traveling alone or without children. The crew was friendly and unlike the flight TO Miami (delayed by almost 2 hours for maintenance reasons---the a/c was not working and the airplane was very hot. Luckily everyone was told to return to the gate and wait for the problem to be fixed) this return flight was actually early! The plane was clean and in good condition."
Cons: "Aside from previous mentioned delay to destination, the unknown fact that you have to pay for your carry on luggage AFTER ticket purchase was a bit of a shocker...but for such a cheap ticket price I was expecting some hidden fee's along the way. Having to pay for something as simple as coffee or a small snack (what happened to free peanuts and pretzels?) seemed a bit excessive also so i was extremely disappointed at this also. Also, the trays on the seat backs were EXTREMELY small, just about big enough for a tablet so I am not sure who the airline is saving that space for?.. Again, this is a great airline for short flights but I don't know if i will be using them for a long flight in my future unless they have aircraft's with more comfortable options."
Airlines flying from San Juan to Georgia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Juan to Georgia
Masks required on board, masks provided on flights from San Juan to Georgia
Social distancing seating
Middle seats unavailable to book on flights from San Juan to Georgia
Testing for antibodies, testing for symptoms for flights from San Juan to Georgia
Waiving of change fees. Search flexible flights from San Juan to Georgia