Daily cleaning, installation of cabin HEPA filters on flights from San Juan to New York
JetBlue, United Airlines and Delta have all waived their change and cancellation fees on flights from San Juan Luis Munoz Marin Intl to New York. Confirm policies on booking site.
Etihad Airways, LATAM Airlines and Alitalia do not allow booking a middle seat on flights from San Juan Luis Munoz Marin Intl to New York.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 3h 50m
Most visitors from San Juan need to provide a negative COVID-19 test result and/or quarantine to enter New York. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for New York
Visitors from San Juan are not required to quarantine after entering New York.
Visitors from San Juan must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to New York.
Current regulations for vaccinated travelers to New York: most visitors from San Juan may enter New York but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Gate was changed without communication. Better communication"
Pros: "With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job."
Pros: "New airplane"
Cons: "Todo fue Exelente..."
Cons: "Flight crew service"
Cons: "I have flying whit jet blue before and never had a problem and this time they broke my lock from my 2 back i found them in side my back and i pay for then $150 because they waited more then what supposed to when i got back to new New York i noticed that the lock wasn't not there and fine them insides my back and my jewellery was gonna and im not happy at all."
Pros: "Staff was amazing, and the movie selections are always good"
Pros: "Amazing landing"
Cons: "All good"
Pros: "Short flight. Nice crew."
Cons: "The entertainment system for our seat was not working."
Cons: "The oversized luggage in the overhead compartments didn’t allow space for my appropriate sized duffel bag"
Pros: "Crew was great"
Cons: "Didn’t have meal options and plane was very cold"
Cons: "El servicio de tv falla con frecuencia"
Cons: "The plane was extremely warm and the legroom was exceptionally uncomfortable. There were 6 empty extra room seats behind us and when my husband asked if we could sit there after the plane door closed and nobody was clearly sitting there the flight attendant said SURE YOU CAN PAY TO SIT THERE. Rude"
Cons: "I arrived to JFK 4 hours late."
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Pros: "the crew was absolutely wonderful"
Cons: "no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her."
Cons: "It was a good flight."
Pros: "It was on time"
Cons: "My Screen didn’t work"
Pros: "Boarding and on time departure"
Pros: "All attention"
Cons: "No comment"
Pros: "Best company ever"
Pros: "Ride was great"
Cons: "Had to pay for earphone"
Cons: "The Black guy service is not good"
Cons: "No hot beverages available."
Pros: "I love it"
Cons: "No food"
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "there was something wrong with the signal, a movie I was watching ended in the middle and would start again, this happened three times. Not a big deal for a flight that was overall very good."
Pros: "Staff was professional. I had legroom too!"
Pros: "First a Departure de ay of 1 hour, then tv monitors didnt work well."
Cons: "Comfortable seats"
Pros: "Service and timeliness."
Pros: "seats were ok."
Cons: "flight was delayed over 3 hours and jetBlue won't offer any compensation. I arrived home at 4 am and had to go to work the same day instead of arriving at 11 pm."
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Cons: "Flight got delayed multiple times yet the airline still asked we showed up for the original departure time. No real apologies were offered to everyone flying for delay. Then asked if 15 people would volunteer to check in their bags when it was already evident that nobody could check in their bags and wait at carousel due to the flights delay."
Cons: "Flight was delayed over an hour. Onboarding crew was very rude. Once we landed, we sat on the tarmac for over an hour. And what’s worse is that JetBlue probably won’t even think to compensate us in any way."
Pros: "Flight left early seats very comfortable staff was great"
Cons: "Its was the perfect flight. Nothing to dislike"
Cons: "Bumpy ride"
Cons: "The 3 hours delay"
Pros: "Complimentary snacks for a 4 hour flight?"
Pros: "The crew was courteous and professional."
Pros: "Although people were not helping the crew they manage to stand there found and let the passengers board without problems."
Cons: "I don’t have anything negative to say."
Pros: "Overall I do Love JetBlue...."
Cons: "In Group D...finally getting on...just to find the entire rear overheads completely full...how is that possible if everyone is supposed to be storing ONE carry on...completely not fair..now I have to shove both my bag & my personal item under the seat in front of me in an already tight space, I wouldn't need Even More Space--not a tall or overweight person."
Pros: "Smooth flight, friendly attendants."
Cons: "Boarding was longer than it should have been."
Cons: "Delaying the departure time"
Pros: "The food was good"
Cons: "No comment"
Cons: "The bathroom was filthy and the toilet did not flush properly. Overall cleanliness lacking."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "I was able to sleep through part of it."
Cons: "Overcrowded flight with no Wi-Fi, or power at seats. Entertainment system not working properly. Late to depart. Late to arrive. Lead flight attendant more of a clown than a pro. At least they had fresh snacks, but that didn't help much."
Pros: "Friendly staff, re-booking with partner airline super easy."
Cons: "Always late so far."
Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Fast service and precise timing"
Pros: "Everything was perfect!"
Cons: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Pros: "Amount of food!"
Cons: "Quality of food!"
Pros: "Great experience!"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Amazing service from crew"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Cons: "Bigger personal space"
Pros: "The boarding was fast and very well handled."
Cons: "No room to move very cramped"
Pros: "Everything good"
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Pros: "Staff very courteous and professional"
Cons: "Flight delay 5+ hours poor Service"
Pros: "Nothing Special"
Pros: "Generally everything went smoothly on this leg of my trip."
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Everything is perfect"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "I didn't like anything because the fly leat 3 hours"
Cons: "Headphones suck"
Pros: "I didnt ever purchase that ticket"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Cons: "see above"
Pros: "Was good"
Cons: "Personal monitors. Free food."
Cons: "The terrible communication for delays and boarding."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Cons: "Horrible service"
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Cons: "No entertainment in the seatback or power for charging personal devices"
Pros: "How fast it was"
Cons: "No tv"
Cons: "They charge for coffee."
Pros: "The updates from Kayak."
Cons: "Entertainment options were great"
Cons: "Lost connection"
Cons: "Check in was total chaos. Food was horrible."
Pros: "That I arrived at my destination"
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "I like AA because they are honest and kind. I received good value for my money."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "I was traveling with an infant and the staff was so helpful. I will definitely fly AA again."
Cons: "Charge for changing date"
Pros: "Quick boarding and on time departure"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Pros: "Todo muy bueno"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "it was really bumpy"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Cons: "There were no screens by each place!!"
Cons: "20 min delay at Dallas International"
Pros: "Everything in business class!"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Business class is very good"
Pros: "Great entertainment system."
Cons: "Over an hour late."
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "Practically no food was served."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Pros: "Updating the passengers about the hold ups . Good food . Live news telecast - channels like BBC, CNN , MSNBC ."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Pros: "United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US"
Cons: "United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "A list we were given a nother. Day to travel"
Cons: "My flight to Neward has not happened. It was supposed to be at 1:15 am. It has been posponed to 3:00 pm, plus, my conection flight to IAD, is not available until 2 days after. I had something very important to do today, which did not happed because of this problem."
Pros: "The plane was clean and comfortable. Crew bilingual wich now a days is a must. Nice people, organized and relax."
Cons: "The plane was late for boarding so the flight was delayed. When finally boarding the crew were rushing us to seat... No good."
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Pros: "Nothing whatsoever"
Cons: "The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag."
Cons: "I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!"
Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
Cons: "2 hours delay"
Pros: "Everything was perfect...."
Pros: "The atención!! Was really good"
Cons: "To late"
Pros: "Nothing it was late as hell"
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Speed when they change us from gate"
Pros: "Nothing at all"
Cons: "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"
Pros: "On-time boarding."
Cons: "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Cons: "Excelent service from kayak and the airline"
Pros: "Early arrival"
Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."
Pros: "Blanket and small pillow. Puerto Rico crew sang Christmas song- very nice."
Cons: "No food in a 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight."
Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
Pros: "The flight got us to where we were going."
Cons: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
Pros: "Attention from crew."
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Cons: "I have no complaints so far"
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Cons: "Delays in both flights"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The crew was excellent and professional."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "Crew was nice"
Cons: "Delays, amount of people during a pandemic."
Pros: "Crew was amazing, arrival time much earlier, easy boarding"
Cons: "Complimentary water on the plane"
Pros: "Better costumer service !"
Pros: "The price."
Cons: "The flights were full. Middle seat was not left empty for covid. Yet you would not provide a snack because of covid.I did not feel valued as a customer."
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Cons: "It was a packed flight. No empty middle seats for social distancing, only half empty rows that you could pay $50 to "upgrade" into. Just having a backpack will cost an extra $40. No complaints of the crew. I've had better experiences with Spirit."
Cons: "We waited 7 hours to leave Orlando"
Cons: "Need food"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Pros: "Seat very small and uncomfortable"
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Good service and very attentive."
Cons: "Better entertainment options."
Cons: "Seats super uncomfortable"
Pros: "Seats are not that small . It’s comfortable"
Pros: "Crew it was really nice"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Some free snack and soda or water"
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Cons: "No TV no music not entertaining"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Pros: "Price, on time and cleaness."
Cons: "No entertainment (magazines, movie, tv) and seats a little uncomfortable."
Pros: "Quick and easy"
Cons: "I’m a small person.... and i barely had room sitting inside the aircraft"
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Cons: "Always postponing the damn flight"
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Left on time, orderly boarding, arrived ahead of time."
Cons: "No meal service."
Pros: "The atendance and organisation"
Cons: "The seats. They shoul recline and not be steady in one position"
Pros: "Quick Price Nice attendants"
Cons: "Seats don’t lean back. But not bad."
Pros: "I really liked how amazingly friendly all the crew were. They all had a real smile and tried to help every costumer Kindly. Never saw this from ANY airline. They are EXCELLENT!"
Cons: "Many crying babies, most but that's nothing you could do LOL!"
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Check in online was easy and gate boarding a breeze, and even got a seat upgrade... THANK YOU!!!"
Cons: "Having to wait to drop off bags in terminal counter rather than curb drop off for those that have the online check in"
Pros: "Best treatment of military personal."
Cons: "Boarding was a bit chaotic."
Airlines flying from San Juan to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Juan to New York
Masks required on board, masks provided on flights from San Juan to New York
Social distancing seating
Middle seats unavailable to book on flights from San Juan to New York
Testing for antibodies, testing for symptoms for flights from San Juan to New York
Waiving of change fees. Search flexible flights from San Juan to New York