Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 5% drop in price.|
|October||Most popular time to fly with an average 15% increase in price.|
Average price of a round-trip
|$313||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."
Cons: "Flight was very delayed"
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "The 3 hours delay"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Cons: "Most TVs in the seatbacks were glitching and had picture issues."
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Cons: "Flight left before posted time leaving me asking with a dozen others stranded"
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Cons: "Muy malo el viaje"
Cons: "My flight was delayed and had no notice"
Pros: "I always like flying JetBlue I feal safe and the leg space is wonderful for me since I have knee problem. The crew was excellent"
Cons: "The food."
Pros: "My Flight was smooth. I can never complain about the flight especially if i land a few minutes earlier than expected."
Pros: "first of all, the flight attendants were SO friendly, especially compared to United and American Airlines. and FREE WIFI! oh and real snacks not shitty snack mix that United gives. OH and the boarding process! thank you for COMMON SENSE, board the back of the plane first!!!! overall i am very happy with the experience. the economy seats gave as much leg room as the economy plus on United. as you can tell I hate united and have been flying with them a long time."
Cons: "the plane i was on was a little older model but it really wasn't bad plus there was still free wifi so no complaints. only plus i could say for improvement would be power between seats, even if it's just a USB port :)"
Cons: "The flight was cancelled after 6Hrs of waiting. Food voucher was not offered and this was a business trip, I lost more money than the $200 voucher that JetBlue offered."
Pros: "Staff were friendly and helpful. Flight was on time."
Cons: "I don't like the self-service baggage check-in. And the baggage claim was disorganized. The crew told us it would be on one carousel, then another. Then the PA in the claim area said it was going to be on yet another carousel."
Cons: "No entertainment at all. The flight was delay. I never have that experience before, I would like to get my refund back."
Cons: "FlightNetwork.com called me that there was no confirmation from jetBlue when arriving at the airport eventhough I received the confirmation number from both jetBlue and FlightNetwork. I had to run all over the airport to buy tickets for my trip. I had a really bad experience."
Pros: "Esta caro"
Cons: "I like"
Pros: "TV SYSTEMS were not working"
Cons: "Emergency row was very spacious"
Pros: "Well treated"
Cons: "Delayed for two hours"
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "great everything. on time. easy check in. great service."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Cons: "Flight was delayed and tjere was aloy of turbulence"
Pros: "I wasn't able to make a seat selection on line. When I went to the counter I was given an extra room seat which I appreciated. Unfortunately this seat was next to someone with a dog. I don't like dogs due to unpleasant childhood experiences. I was able to change my seat with no problem. Thank you."
Cons: "Did not have anywhere for me to hang my suit like on other jets. had to fold and use overhead bin which caused m y suit to wrinkle"
Cons: "Flight arrived late from international location so we needed to wait 20-30 min extra for inpection. Then, it left over 2 hours late due to mechanical issues which were never entirely fixed as we waited inside the plane. On top of that, there were only two tv channels working the entire flight"
Cons: "My bag is lost"
Cons: "JB is my favorite airline but it bugs me that 9 out of 10 times that I fly with them the headset jack does not work. Therefore it does not matter how good or bad the flight entertainment is I just cant use it."
Pros: "Flight attendants were awesome and they all really seemed to care about the passengers!"
Pros: "I like that the crew always kept us informed"
Cons: "We were sitting inside the airplane over an hour....the mechanic got oil in his eyes another mechanical was needed to finished the job."
Pros: "Fast boarding, excellent costumer service."
Pros: "Fast boarding, clean aircraft, friendly crew. Pitch space is very good and in "even more space" it's excellent"
Cons: "The choice of food could be better, for me the seats where not that comfortable but I loved the extra space. I'm 6 feet+ tall"
Pros: "Quick Trip,"
Cons: "Crew acted like they didn't care."
Pros: "The absolute friendliest and humorous airline staff I have encountered. Individual televisions for each passenger was a nice touch as well."
Pros: "On time departure, priority boarding for military and even more space customers."
Cons: "Person in the middle seat did not make an effort to share arm rest thus causing me to squeeze more in my seat to avoid physical contact. This person had not paid for the seat but was travelling on stand by with his son, a Jetbue employee. It was clear the wanted a window seat which I was occupying. The person kept invading my space to look out the window. Made the flight uncomfortable for me."
Pros: "Everything went to plan. Very nice."
Pros: "The process and the flight was very smooth."
Cons: "The network not the internet was working."
Pros: "$100 credit from Jetblue to all passengers on this fiasco."
Cons: "Extra long delay with little information, getting home at 2am instead of 10pm, entertainment system not working on plane."
Pros: "Seating was more comfortable than most domestic a flights"
Pros: "Nice crew. On time flights. No issues."
Cons: "They keep advertising wifi but it never works."
Pros: "Flight boarded and left on time . Landing was great. Everything about the flight was great. Boarding was organized."
Pros: "I like the seating and the free entertainment"
Cons: "That you have to pay for headphones"
Cons: "Not a thing!"
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Fast service and precise timing"
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Clean plane. On time"
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "The entertainment"
Cons: "Space between"
Cons: "Food was blah, not hot and watery"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Cons: "Bigger personal space"
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Cons: "No room to move very cramped"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "We got on we took off and arrived on schedule just as it should be."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Cons: "Entertainment system wasn’t working"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Pros: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Cons: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Pros: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Cons: "Flight was delayed by 4 hours and reason was not explained or obvious"
Cons: "Flight delay 5+ hours poor Service"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Pros: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Cons: "Headphones suck"
Cons: "The flight was cancelled after waiting in the airport all day! I missed my conference on Thursday and Friday morning because I had to rent a car and drive! They did not seem concerned at all sbout money that was lost such as hotel, tickets for conferences and gas. All was said is the weather was bad snd we will get you out soon as we can."
Pros: "Great cup of coffee, and some real lookers that were easy on the eyes :) on this flight. For an early morning flight this is always important. This was a connecting flight."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Pros: "Child and mother behind me were terribly loud, rude, and inconsiderate. Worst flight ever"
Pros: "Easy check in and boarding, and flight left on time."
Cons: "1 hour 30 min late taking off."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "Charge for changing date"
Pros: "Quick boarding and on time departure"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Pros: "AA is excellent."
Pros: "A value for the money."
Cons: "Again, narrow seats and hard."
Pros: "Everithing is excelent."
Cons: "To many delays"
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Pros: "Very good crew. The gate personnel also made the best of a bad situation."
Cons: "The 90 min delay and multiple postponements were a huge problem. The fact that there was such a long delay that there was another flight to the same place leaving approx 5 min later and then an hour later is pretty sad. And loading from the gate consisting of walking through cattle gates across the Tarmac was slightly irritating. In the future if you can't find enough working aircraft, make better arrangements."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Todo muy bueno"
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Pros: "I like just about everything, and the updates were great"
Cons: "I dint like that wee had to waite 2 hour delaid flight and change plabe to go to miami and waite 50 minut to get our bags i lgit late to my jo. Thatbi had to go because if american i dint like it at all"
Pros: "the crew was very nice due to the circumstances of having a cramped plane"
Cons: "Too crowded on the plane, many people with bags that did not fit in the overhead compartment, plane was delayed. I asked to switch seats and was denied due to the plane been full however they call standby people after my request to change seat and they got seats, how can that be possible if it was full? 60 people waiting stand by? Really?"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Pros: "The food and getting a better plane when our flight was switched going to San Juan."
Cons: "That we sat on the plane for an hour when we could have just walked to a gate so most people wouldn't miss their connecting flight."
Cons: "2 hours delay"
Cons: "Delays in both flights"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The flight crew was wonderful and was a smooth flight."
Cons: "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
Pros: "The crew was excellent and professional."
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "On time and even early"
Cons: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Cons: "That you have to pay for a movie and snacks."
Pros: "Crew were great"
Pros: "Staff was friendly and professional."
Pros: "The staff was wonderful."
Cons: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"
Pros: "We arrived almost half and hour before ETA That was amazing. Crew was friendly"
Cons: "Complimentary snacks and drinks were a joke At that time in the morning mini cookie and a mini glass of soda (not even the whole can? ) i think the airline can do way better than that."
Pros: "crew was friendly"
Pros: "It was good"
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "Flight was on time. Crew was good."
Cons: "First time flying Express...plane was really small and seat was uncomfortable even on a less than 2 hour flight"
Pros: "I was incredibly disappointed that my luggage got sent on an earlier flight to Memphis from Chicago. When I arrived in Memphis after 24 hours of flying, I found my luggage locked up and no representative to be found. Exhausted, frustrated, and seeing my luggage through the glass door and not being able to retreave it, I was incredibly frustrated with United. If you are going to send luggage on a different flight, be there and available to let travelers claim their luggage. My entire flight had gotten their bags from baggage claim before I even found someone available to open the door. I had to get an American Airlines representative to call them to the area twice before they arrived. If you are going to do this, offer the traveler to be on the earlier flight too. I was very disappointed, especially after my flight was delayed by 45 minutes on top of it."
Cons: "The poor customer service."
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious."
Cons: "No free entertainment like local channel's and music. A long flight using my cell playing Tetris :("
Cons: "My TSA wasn't tagged to my ticket"
Pros: "Something to entertainment."
Cons: "Dont have music or screen tv"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "Al the people the service excelent"
Pros: "Attendants were very personable and friendly. I loved that they brought multiple rounds of water throughout the flight. Communication was great and no waiting times. Wonderful flight home after a wonderful vacation!"
Cons: "Seats were very uncomfortable"
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "Great service. ...communicate with customers about changes at all times."
Pros: "The service for wheel chair people was excellent"
Pros: "take off and landing were smooth"
Cons: "Plane was sold out, too crowded. No snacks or entertainment"
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."
Cons: "i got to Denver and my flight was cancelled. couldn't get a comp hotel so i was out time, money, and a day of traveling. will not be flying untied again. my girlfriend was also flying united and had a seven hour delay and got put on a different flight, that her seat wasn't available. she was at the airport all day."
Pros: "Attendants were polite and courteous while they were serving. The problem was when they WERENT serving..."
Cons: "Sitting in first class - the very first seat on the plane - I was able to hear EVERYTHING the flight attendants were talking about. When they were service us they were great. But I don't think they knew how loud they were being and talking about inappropriate topics (i.e. Sex, complaining about a crying baby and putting vodka in its bottle to "shut it up"). Was very uncomfortable because of this. Excepted more CLASS for what I had paid. This is why I am unable to give this flight an "excellent" rating. Disappointing."
Pros: "Smooth ride to Mewark"
Cons: "Flight hoy delayed"
Cons: "Sat on plane for hour, they ran out of food, they let people on a hour after the plane was supposed to leave pilots were a hour late, the staff was rude."
Pros: "They change the departures for a delay of 8 hours."
Cons: "2 hour line to drop off a bag / flight delayed to 3 hours later for maintenance / gate attendants were not helpful"
Pros: "The crew member was excellent"
Cons: "Dont have free movies"
Cons: "No legs space uncomfortable seats I was sitted between two huge men"
Pros: "San Juan airport check in was easy, however TSA line was very long"
Cons: "No WiFi or flight entertainment on board"
Cons: "Bad turbulence - no bathroom and drinks for 2 hours. no entertainment, little space"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "The sense of humor of the staff was nice to ease the tension of a flight delay"
Cons: "I know part of the cost effectiveness is the fact you don’t serve refreshments but no complimentary water and coffee? Meh"
Pros: "Friendly crew/staff."
Cons: "Seats were really tight on this flight and I felt like I was either in the way of the isle or into the seat next to me. Plus the person next to me was listening to their music so loud I could pretty much clearly make out each annoying song."
Cons: "There is a charge to check bags and a charge for snacks and drinks. Whatever happened to complimentary incidentals?"
Pros: "Smooth take off and landing and very nice flight attendants"
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "Not much. It was on time so that was positive"
Cons: "Attitude of staff, comfort , communication regarding carry in"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Cons: "Checking my luggage and then re-checking my luggage !!! Very annoying and very inconvenient. This is not passenger / customer friendly !!!"
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Pros: "non-stop flight"
Cons: "The crew was unfriendly. Had to pay for carry on's. Also had to pay for drinks and snack. Took over an hour to even be offered a water."
Pros: "The price was the draw, but it is very true on Frontier Airlines "you get what you pay for""
Cons: "Seats were very thinly padded, small and non adjustable. The price for both CARRY ON and checked luggage was the highest I have found, $45 carry on and $40 checked. The price for a drink of any kind, water, soft drink and so forth was way too high. Anything to eat was also out of line. If you are diabetic be for warned, bring your own. My flight from Nashville to Las Vegas was so bad, as far as hidden fees and customer service goes, I tried to book a on any other airline for the return trip to Nashville. This was even though I had a round trip ticket on Frontier. To my dismay all other airlines were full. I am writing this review as I wait at the gate for a departure time on my Frontier return trip, we are 2 hours late for departure with no new departure time given. There are not any Frontier employees in the gate area to give updates. This is the bottom of the barrel for airlines and I will not ever be flying Frontier Airlines again."
Cons: "We arrived to check our bags in at the airport about 2.5 hours before our flight. We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point. She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse. I get the cheap prices, but they're not that cheap in order to deal with all this mess"
Pros: "The flight was late. No complimentary drinks or snack. Any excuse to scaleback customer service to the very people paying to use your airline. Just don't follow what you think everyone else is doing."
Cons: "Seating too close. Hard landing in Nashville,TN."
Cons: "Delayed 6 hours. Flight attendants not prepared for new plane."
Pros: "No frills...no nonsense...just got it done"
Pros: "The price was good, but I can see that you get what you pay for."
Cons: "The whole trip was loud from plane engine noise, seats were not comfy. It felt like a very cheap plane. Nothing seemed updated, even the flight attendant's announcements. Then, they tried to get you to sign up for a Frontier Mastercard, right on the plane before we landed. Tacky!"
Cons: "Paying for soda? Really?"
Pros: "Nothing. Awful experience."
Cons: "Flight 5 hours late. No explanation or apology. Measly $10 breakfast coupon offered. No lunch coupon. Stuck at DEN from 7am until almost 1pm. Gate crew in Denver were rude and incompetent."
Pros: "It was on time"
Cons: "ruff ride"
Pros: "I got to my destination safely."
Cons: "Don't know where to begin. Check in desk with Frontier unprofessional and clearly not managed well. Not being updated except 1x reason for sitting on runway for a long time. On and on but last time to fly this airline!!!!"
Pros: "Price was good, but still gets you on the add one."
Cons: "Staff was not very professional. Talking loudly about their previous nights adventures, etc while in the back."
Pros: "Thinking I was getting a reasonably priced flight."
Cons: "Paying for checked bags AND carry on bags and a soda water and a snack. By the time you add up the unexpected charges you could have paid for a more reputable and less crummy airline. I will never fly Frontier again. Thumbs down."
Pros: "Friendly, comfortable and timely flight."
Cons: "Free drinks? Seemed lacking compared to other flights! Also, baggage allowance? The hidden fees are crazy and not appreciated."
Cons: "Flight was delayed multiple times. I missed a rehearsal dinner due to the 5+ hour delay. I will not be flying this airline again."
Cons: "The 6 hour delay with very little information on why. Did not keep the people abreast of what was happening. Many angry passengers."
Pros: "Very professional and friendly staff. The price is affordable! Would definitely use this airline again and would recommend it highly to friends and family!"
Pros: "The price for the plane ticket is much better than other airlines if you're going on a short trip and don't plan to carry much with you. Otherwise you might reduce that savings in carry-on baggage costs."
Cons: "I don't care for having to pay for beverages or for carry-on bags. Also the jetway didn't work properly so we had to wait over 30 minutes to deplane at another gate."
Pros: "Everything went as planned"
Pros: "Friendly staff"
Cons: "Seats are so tight."
Cons: "Everything. Flight was 6 hours delayed. No warning. No compensation except a $15 food voucher that could only be used at subway that the staff said would be emailed to us, then changed their minds and gave them out right after we ate. Never again."
Pros: "Once we actually got to board, boarding went quickly. That's about the only good thing. They also gave us dinner and flight vouchers towards future travel because of the delay."
Cons: "You have to pay for everything - paying for a round-trip checked bag was actually cheaper than paying for a round-trip carry-on. That, and we were delayed for 5 hours. Actually, it was initially 3.5, but then we actually got the aircraft at the gate before they discovered the crew was delayed on another flight. Then, you even have to pay for water and other refreshments on the plane. Give me a break."
Pros: "Was efficient and friendly, and I liked the no frills aspect for the cost savings."
Cons: "Paying for a regular seat, without special advantages, seems wrong, or at least annoying."
Pros: "It is incredibly deceptive during the initial purchasing phase that Frontier advertises their flights as one of the lowest fares song others, but does not include a carry on, checked bag, or even a seat. Anyone would be better off simply booking with an airline that already includes those basic necessities in their initial cost. I will not be booking with Frontier again, and I will also recommend that my friends and acquaintances follow suit."
Cons: "Late flight listed as on-time"
Pros: "This was my first time flying with frontier. My experience was that which makes me not want to travel with them ever again. The tickets were cheap but then you are charged for bags and carry ons, but i did get a discounted price for doing that over the phone. However, I still had to argue with the girl at check in as she kept saying I still had to pay, until another girl saw my report and corrected her. No apology, and lots of additude. We boarded late, though there was no announcement. My flight was short, so comfort was not a big deal to me. But the worst part is when I went to claim my luggage it was broken, and they did not have a claims office, so I went to a lady at the check in and she was very helpful. Apparently there were 2 more cases in the same flight. She sincerely apologized, and filled out a damaged claims report; though I did not get a recite I did take a picture of it just in case. Hopefully they will reimburse me for my damaged bag before my next trip. But overall, the rudecoustomee service, hidden fees, and damaged luggage will prevent me from choosing or recommending this air line ever again."
Pros: "Affordable, efficient flight."
Cons: "Have to pay for everything and no entertainment. Yes, even water. A magazine in the back of the chairs would have been nice."
Pros: "I definitely like the price. I got my ticket for only 24$"
Cons: "I didn't like how they tried to trick me to buy a seat when I already had a ticket and for a carry-on. You don't have to do that ;)"
Pros: "The crew was professional and courtious."
Cons: "The additional baggage and seat fees were unexpected. The terminal that I flew out of was in a unknown terminal (which I thought I had been to every one previously)."
Pros: "Non stop"
Cons: "Paying for snacks."
Cons: "See above"
Cons: "$40 for a CARRY ON!?! They also charge you to choose your seat...any seat! Departing flight arrived early and we had to sit in the plane on the tarmac for 1/2 an hour waiting for a gate. Return flight was delayed 2 hours without explanation. They charge for ALL beverages (even non-alcoholic, like WATER)."
Cons: "I have had problems every time I've flown with frontier. Frontier has extra fees and charges for everything. They do not try to help or support their customers. I would never recommend frontier to anyone."
Cons: "They sold mine and three other seats to standby... Our next available flight out thru frontier is Wednesday."
Cons: "Didn't realize there would be charge for a carry on. Also the seats are plastic and no longer have any TVs or entertainment. All drinks and food also cost additional. I don't like Frontier as airliner anymore, they bleed the customer with charges for everything."
Pros: "helped a person with a disability much bett than United"
Cons: "packed like a cattle car"
Pros: "The crew was wonderful."
Cons: "No free soft drinks, carry on bags, general seating preference. The inexpensive flight turned out to not be a good deal."
Cons: "Booked this flight in Oct, round trip from N'ville-Denver for $335. After reading the "know before you go " info as best I could I understood a checked bag fee was $25. Carryon was $35, so I only checked a bag & no carryon. $25 fee was only if you also pay for carryon, plus surprise fee of $13/ person for selecting your seat! What a jip! I had bragged to many about the great deal I got with Frontier but after the additional $122 in fees it doesn't sound as good. Be more open & honest about ticket cost. $13+ for selecting your seat!? What the Hell?"
Pros: "The staff there was doing the best they could and flight attendants were friendly."
Cons: "Frontier was the only airline with checkin lines at both departure points. It looked like a combo of software glitches and low staff numbers. Seats are cramped and only water is provided. Baggage was delayed on both legs of the flight. Jetway was not ready on return flight and passengers had to wait 20 feet from gate for nearly 30 mins on a calm weather day. The cost cutting measures are tough for the workers that are at Frontier, since they are placed in an uphill battle to provide good service. The flight was cheap, and luckily short, but you get what you pay for. I would fly them again for a low price, but not if I am in a hurry or expecting a comfortable experience."
Airlines flying from San Juan Luis Munoz Marin Intl to Tennessee have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights