Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 24% increase in price.|
Average price round-trip
|$544||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 12m
The cheapest ticket to Washington from San Juan Luis Munoz Marin Intl found in the last 72 hours was $100 one-way, and $166 round-trip. The most popular route is from San Juan Luis Munoz Marin Intl to Seattle/Tacoma Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $73.
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All other info
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Scores according to KAYAK customer reviews
Pros: "Appreciated the complimentary beer/wine"
Cons: "Scrunched seats"
Pros: "The attendants were really nice... flight was fast and smooth."
Cons: "Flight was canceled again with no notification and no compensation was offered."
Cons: "My flight from Seattle to spokane was cancelled and then reinstalled but I had no boarding pass and had to get the ticket at the main desk before catching my connection. By the time I got through the line the flight was already gone"
Pros: "Everything was smoothe from the time I got to the airport from check in to boarding. Flight was short and pilot warned us about a possible bit of rough air before we ever took off."
Cons: "Seats are getting smaller and smaller while prices are growing exponentially. These seats are even smaller than United flights, and they had next to no padding."
Cons: "seats were uncomfortable"
Pros: "New plane"
Pros: "Nice flight attendants...quick service for beverage."
Cons: "Plane was loud and small"
Pros: "This was my first time flying. Everything was easy to follow, and everyone was so nice. Great first experience."
Cons: "We were on a very small plane, it was a little crammed but no big issues."
Pros: "Short and sweet."
Pros: "Friendly, punctual"
Cons: "Small seats"
Cons: "Great short flight."
Pros: "Everything, quiet"
Cons: "Baggage charge"
Pros: "Alaska tried to keep us informed after technical issues forced a three-hour delay in the flight. This included communication, snacks, and compensation. Given the circumstances, the ground crew performed well. The cabin crew did a great job."
Cons: "The technical issues, which caused a number of follow-on issues (over-fueling the plane), was preventable. But ultimately, they solved the problem and got us safely to Spokane."
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Pros: "Awesome flight."
Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."
Pros: "On time. Friendly staff."
Pros: "very nice,"
Cons: "Cheez-its. What happened to better snacks than this?"
Pros: "Happy flight attendents that made the short trip enjoyable. It was a clean and manner flight. I will definately fly Alaska again."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Complimentary wine Entertaining crew Quick & free gate check baggage clean & well air conditioned plane"
Cons: "Flying on an old tiny jet"
Pros: "Fast and very friendly staff."
Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."
Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"
Cons: "Don't like walking out and climbing into plane. Have to knee replacement and process was uncomfortable and hard. Bombardier planes are cold and extremely noisey"
Pros: "Small airplane"
Cons: "No food"
Pros: "Nice crew."
Cons: "The usual horizon air standard flight."
Pros: "We needed to switch our two flights from different times and from having a layover to a direct flight and they were willing to do so without charging additional fees. Great customer service."
Pros: "Nice and short!"
Pros: "See above."
Cons: "See above."
Pros: "My favorite airline by far! On time, great crew, great flight"
Pros: "This was the last leg of a 34 hour journey home from Indonesia for two of my adult children and myself. From the luggage check in counter to the flight attendants, everyone was friendly and helpful. I was a very pleasant experience. Thank you!"
Pros: "The crew is always really nice on Alaska"
Cons: "The plane was really small. There is no entertainment, but the flight was only 50 minutes so it doesn't matter."
Pros: "Staff was friendly not to helpful"
Cons: "I wish staff would allow moms flying with small children to get their check at the gate items first before single traveling adults. So moms don't have small children wondering around the Tarmac while the mom trying to watch them and fight through a crowd to get car seats and bags."
Cons: "Fellow passenger that would not shut up"
Pros: "Very smooth process."
Pros: "Easy check in, easy baggage check in"
Cons: "Plane seats were small"
Pros: "Let me tell you , I could not say enough good about these two ladies on this flight. By the time I got to Spokane they had restored my faith that , there are people who work on the airlines that are kind not grumpy! And know how to make you feel welcome. I am an auctioneer and travel doing sales , and when you only cater to your (FIRST CLASS) people as on the first leg of this flight it is pretty sad!"
Pros: "I was trapped by security and almost missed my flight, however they were very accommodating and let me on. Super Thankful!!!"
Pros: "plane needed repairs was put on a direct flight to Portland"
Pros: "It was great, professional, short."
Pros: "Same as above"
Cons: "Everything was great"
Cons: "There was a very vocal and loud passenger sitting next to me that the stewardess asked to be quiet but he continued to be belligerent and rude. I was glad it was a short flight."
Pros: "Same as above. It was the same airplane with the same crew."
Cons: "Difficult landing - three attempts due to winds in Spokane"
Pros: "Everything was as expected. Nothing to write home about."
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Clean plane. On time"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "The entertainment"
Cons: "Space between"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Cons: "Bigger personal space"
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "No room to move very cramped"
Pros: "Not very crowded"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Cons: "Flight delay 5+ hours poor Service"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "On Time"
Pros: "On time"
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "Never again!"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Cons: "Headphones suck"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Got delayed due to the computer shutdown"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Pros: "Seriously, all was great. Usually is. Love Delta"
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "New onboard entertainment"
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Cons: "Rude crew"
Pros: "Í like al the fligth ."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "Charge for changing date"
Pros: "Quick boarding and on time departure"
Pros: "AA is excellent."
Pros: "Everithing is excelent."
Cons: "To many delays"
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Todo muy bueno"
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Pros: "I like just about everything, and the updates were great"
Cons: "I dint like that wee had to waite 2 hour delaid flight and change plabe to go to miami and waite 50 minut to get our bags i lgit late to my jo. Thatbi had to go because if american i dint like it at all"
Pros: "the crew was very nice due to the circumstances of having a cramped plane"
Cons: "Too crowded on the plane, many people with bags that did not fit in the overhead compartment, plane was delayed. I asked to switch seats and was denied due to the plane been full however they call standby people after my request to change seat and they got seats, how can that be possible if it was full? 60 people waiting stand by? Really?"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Pros: "The food and getting a better plane when our flight was switched going to San Juan."
Cons: "That we sat on the plane for an hour when we could have just walked to a gate so most people wouldn't miss their connecting flight."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Cons: "2 hours delay"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Pros: "Attention from crew."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Pros: "I like the boarding process and the confort."
Cons: "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "I have no complaints so far"
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Cons: "Friendly staff and the flight was comfortable"
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Cons: "Delays in both flights"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "Staff was friendly and professional."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "Very comfortable flight"
Cons: "An hour delay and gate changing."
Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious."
Cons: "No free entertainment like local channel's and music. A long flight using my cell playing Tetris :("
Pros: "Something to entertainment."
Cons: "Dont have music or screen tv"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "Al the people the service excelent"
Pros: "Attendants were very personable and friendly. I loved that they brought multiple rounds of water throughout the flight. Communication was great and no waiting times. Wonderful flight home after a wonderful vacation!"
Cons: "Seats were very uncomfortable"
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "Great service. ...communicate with customers about changes at all times."
Pros: "The service for wheel chair people was excellent"
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."
Pros: "Attendants were polite and courteous while they were serving. The problem was when they WERENT serving..."
Cons: "Sitting in first class - the very first seat on the plane - I was able to hear EVERYTHING the flight attendants were talking about. When they were service us they were great. But I don't think they knew how loud they were being and talking about inappropriate topics (i.e. Sex, complaining about a crying baby and putting vodka in its bottle to "shut it up"). Was very uncomfortable because of this. Excepted more CLASS for what I had paid. This is why I am unable to give this flight an "excellent" rating. Disappointing."
Pros: "Smooth ride to Mewark"
Cons: "Flight hoy delayed"
Cons: "Sat on plane for hour, they ran out of food, they let people on a hour after the plane was supposed to leave pilots were a hour late, the staff was rude."
Pros: "They change the departures for a delay of 8 hours."
Cons: "2 hour line to drop off a bag / flight delayed to 3 hours later for maintenance / gate attendants were not helpful"
Pros: "The crew member was excellent"
Cons: "Dont have free movies"
Cons: "No legs space uncomfortable seats I was sitted between two huge men"
Pros: "San Juan airport check in was easy, however TSA line was very long"
Cons: "No WiFi or flight entertainment on board"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "I arrived."
Cons: "It was an hour after boarding before take off. Another 15 minutes on the ground after landing waiting for a gate at midnight on a weekday. I understand that circumstances occur beyond the airlines control, but this has been routinely occurring on my trips with Frontier. Absent compelling reasons, I will not be flying with them again."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Cheap tickets"
Cons: "You must experience the rigid, non-reclining seats packed impossibly close together to get the full Frontier experience. Nonetheless they often have the cheapest airfare so what is a budget traveler to do?"
Cons: "The captain of the flight was running late. We had already boarded when we found out that the captain wasn't going to make it and that they were on hold with scheduling to try and find a replacement. Half an hour later they had us de-plane. From there we waited around for another 2 hours before a replacement was able to make it. They had us board again, and then we were waiting on ground crew to come push us back from the gate for another 20 minutes. It was a disaster. We got into Seattle almost four hours later than we originally should have. The attendants were short with all of us. Granted there were quite a few people who were being nasty. I understand that it wasn't in their control. But customer service is. They all fell short."
Pros: "Staff was friendly and flight was quiet."
Cons: "I once loved Frontier and used them exclusively. Now, however, their new seats destroy my spine before taxiing from the gate. It is the most uncomfortable airline I have had to use... ever! I feel like their planes are so overpacked that, were there ever an accident, just getting out of my seat would pose a challenge. I willl avoid them at all cost in the future. It is no fun fkying in those seats for 3hrs then trying to enjoy your destination. Never again!!!!!"
Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."
Cons: "We were part of the week when Frontier had a horrendous problem with on-schedule flights. We were two hours late for a 2.5 hour flight. At the gate, attendants were very poor at communicating. Couldn't hear them on the PA. Several people asked me "do you know what zone they are currenly loading?". They board weirdly - instead of back to front. When we got on (seated near the very rear) there were people seated everywhere. Slowed down loading, which slowed down departure. (2.5 hours late) Rows too close together, absolutely no leg room. Seats are the bare minimum - wouldn't recommend a long flight. Not sure I will fly with Frontier again. Will have to pony up the dollars for a better airline."
Pros: "The announcement (although I didn't take them up on it) to offer two domestic round trips if I'd sign up for one of their Mastercards. It's probably not a bad deal for someone who likes to have lots of credit cards and doesn't mind annual fees, I'm just not one of those people."
Cons: "My inability to access their e-mail offers to set things up ahead of time and at lower costs than paying them at the airport check-in, above and beyond the baggage charges themselves (Seventy bucks), especially for my carry on ... COME ON! I've become used to Southwest's far more enlightened policies, which I obviously prefer. Since it also has flights between Seattle and Denver, I'll look much more closely at staying with them the next time I make this trip."
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Pros: "Left late but made up some of the time. Staff were nice."
Cons: "Left late, then sat on the tarmac for almost 30 mins to take off. Cramped again and not happy about the extra fees (see above)."
Cons: "Behind, plane troubles, and very uncomfortable seats. Not worth the money"
Pros: "The crew was professional and curtious."
Cons: "If you're going to charge people for things like carry on, and seat assignment there's no chance you'll ever be my go-to airline again. If you are going to charge that much, at least give me a free cookie, include a tv on back of my seat. Most of all, give the the option to recline my seat!"
Pros: "The price was good."
Cons: "But not that good."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Cons: "First time flying Frontier. Great advertised rate round trip Sea to Denver $140 vs next best AK at $170. Receive email to pick seat, Suprise... They cost $9-36 each way, no mention of free seats if you just show up and go open seating. also Suprise# 2 carrying are $40 each way. I choose $18 seats and had a carry on so total trip ended up being $140 + $126 in a frontier gotcha money an increase in fare of almost double. I did find out about the seat chafe scam before checking in and asked to just go open seat.....uhh no. So how much would the Alaska Air trip have been....$170 plus $0 for assigned seat and $0 for carry on so $170. So fool me once shame on you, fool me twice shame on me.... Their will not be a twice and I suggest Kayak add some notes to fares to avoid future bilking by Frontier."
Pros: "charge for carry on, no let room"
Cons: "It's just really hard to enjoy a flight when you feel like you've been nickeled and dimed. I flew frontier a couple years ago and felt the same way. I forgot I guess and gave it another try. I"m definitely done with Frontier"
Pros: "The crew was very nice"
Cons: "The seats were not very comfortable and I had to pay to carry on my bag"
Cons: "$45 EACH WAY for CARRY ON?!? Seriously. I'll never fly Frontier again."
Cons: "My name was not correct on return email documents. When I tried to correct on-line, the program asked for another $139. When I phoned the number listed, I had a gentleman whose English was very hard to understand. He ended up telling me not to worry about the error-it would not cause a problem. I ended up phoning a 2nd time, to another person to assure that nothing would go wrong at boarding time."
Pros: "Seatmate was pleasant to visit with, but that was not Frontier's fault."
Cons: "Every bit as bad as the previous Frontier flight above. I will not fly Frontier again because of their abusive additional charges after you buy the ticket."
Pros: "The fuselage had a modern and roomy design. It was tall person friendly at least the seat I was in"
Cons: "Checked luggage price!!! 40$ was ridiculous..."
Cons: "1: We have paid to be part of TSA Pre-Check, but Frontier does not put this info on their boarding passes. What's with that? 2: We waited along with everyone else on the flight for over 40 minutes for our to arrive. Really? Really?"
Cons: "All Frontier flights were cancelled for 2 days straight, therefore I had to book with another airline."
Pros: "It was an easy board at DIA from the check in to landing. Lines moved fast and it was a surprisingly easy process compared to some times I've flown."
Cons: "It's still every nickle they can get out of you, buying the ticket is expensive and then paying for the bags and the seat is a little overkill. Now you can't even get a sprite for free on the flight and the new seats on the planes are the worst things, just prepare to be uncomfortable."
Pros: "Leg room was great! Comfortable enough to extend your legs and enjoy the ride!"
Cons: "Bought the ticket at a reasonable price, but the add-on costs make the ticket disappointing! Clever marketing! Charging for carry-on just seems inverted to the idea of handling your own bag!? Frontier doesn't pay anyone and uses the passenger to make money! Usery?"
Pros: "I loved the price, service, and overall experience of the flight."
Pros: "Watch these deals on Frontier, they sell the tickets low and charge for everything from seat selection to carry on bags which are $40 at ticket counter!"
Cons: "My mother did not get one of her bag back when we arrived in Seattle"
Cons: "Uncomfortable seating"
Pros: "They took my bags"
Cons: "They lost my skis It took 30+ minutes for anything to disembark. They loaded another plane before moving any of our luggage to the"
Pros: "crew was nice"
Cons: "my bike and my girlfriend's bikes as well as the vast majority of our luggage were lost in transit and we are currently stuck in loreto mexico waiting to locate our things. hopefully this can be resolved quickly as it is becoming very costly and interrupting our travel plans."
Cons: "The seats on their new planes are terribly uncomfortable- they don't recline, the tray tables are tiny, there's no entertainment. We waited on the Denver tarmac for 2 hours. They don't have any free snacks or coffee, and my bag did not make it with me back to Seattle. Because of the additional fees for baggage and seats coupled with discomfort and charge for beverages and snacks, and my delayed back my "great deal" on Frontier wasn't so great."
Pros: "I didn't like anything about this flight. They nickel and dime you at every turn. There was no leg room even though I paid more for my seat."
Pros: "If you like being nickeled and dimed for every little thing and being herded like cattle make sure to fly frontier soon because with the complete lack of customer service they should be going out of business any day now. Worst airline ever! And I've flown China Eastern Air."
Pros: "I got to my destination in one piece and on time."
Cons: "Frontier's new seats have minimal padding, don't recline, and have pull down boards that are too small to fit anything more than your cell phone. Additionally, they charge $40 for carry-on baggage. There are no free snacks (or even water). The spacing between the seats is so small that I (5'11" man) had my knees jammed into the seat in front of me. The seats are also narrower than standard airplane seats as well. Also, be sure you're there more than 45 minutes before your flight, or you are S.O.L for checking any baggage or even checking in if you haven't managed to do so beforehand online (which is difficult, since the website has malfunctioned more often than not)."
Cons: "It wasn't clear that the normal carry on size has to be paid for, but the "allowable size" is a purse."
Pros: "Easy boarding. large overhead space for carry on."
Cons: "Charges for carry on and luggage were very high. I will take this into account before I fly on Frontier again."
Pros: "On the flight home there was a very friendly flight attendant."
Cons: "They charge you 35-45 dollars for a carry on!!!!! Charge if you choose your own seat and charge for all food and drink. The most uncomfortable seats and flight attendants are kinda bossy and not too friendly."
Pros: "very nice stewardesses."
Cons: "20 minutes late in leaving."
Cons: "More crying kids"
Pros: "To begin with, the charges for carry on baggage, soda, or a small snack was surprising. My flight with frontier vs another airline only saved me about $10-15 dollar. Frontier certainly made me feel silly for trying to save $10 by charging for everything! Also, the women announcing the boardin order did not enunciate their words clearly so most of us passengers were clueless as to what was being said. After boarding, the flight attendants spent much of their time in the galley loudly discussing their disgust with the customers on the flight. I was not comfortable asking for any assistance as I felt they may also start discussing me. The pilot was good and navigated us through choppy weather with ease."
Cons: "It seemed like a reasonably priced flight, then you charged $40 for a carry-on bag! And you don't even get non alcoholic beverages as part of your price, that's crazy! I will not be traveling on Frontier again!!"
Pros: "Crew was good and friendly and pilots did a good job flying the plane and communicating with the passengers"
Cons: "The seats back of the first three rows were terrible, more like non reclining jump seats with little room and a mini tray table fit for the overpriced but miniature size snacks and beverages served."
Pros: "The man next to me was quiet. The flight was on time and we were on schedule."
Cons: "They charge for carry on?! And they didn't tell me until long after booking my flight, and checking into your seat had a fee as well. And then your seat doesn't recline?! And no tray table? That's a joke. Stewardess weren't overly friendly and then a can of soda costs $2?!?! Soon as I got to my seat it was covered in gross crumbs and I sat in something sticky. The floors were covered in gross things too and there was some type of vomit remenants on the mess back pocket in front of me. Incredibly gross, waste of my money, never using Frontier again."
Cons: "Crowded seats. Small table. No leg room. Limited refreshments."
Cons: "Everything about this flight was completely awful. The 1st of many horrible things was that they forced me to pay an additional $60 at the gate because my personal item was a couple inches outside of regulations! It fit easily under my seat and it was never a problem with every other flight I have ever flown with. They let many other people by with larger personal items but for some reason singled me out to be charged and they were extremely rude about the fact too almost gloating they were completely awful. Then it just kept going downhill from there. Their seats were so incredibly uncomfortable they are basically a plastic chair with unbelievably thin cushioning. They charge for everything except water, they have no in flight entertainment (no magazines, t.v.s, nothing), and their entire staff was not friendly. They are an awful airline to fly with and that will be the last time I ever fly with frontier. I usually fly with delta and united and they are so much better. I think frontier's business motto is: "Lets trick them into trying us with cheap fares and then slap on hidden charges and provide awful customer service." They were so awful and definitely take advantage of their customers."
Airlines flying from San Juan Luis Munoz Marin Intl to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights