Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
Rude flight attendant
Plane was dirty and crew inattentive.
Free movies, and crew were helpful once we were in the air
Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.
no aisle seat
All the effort to make my need for wheelchair problem free
Crew and food.
The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.
Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space.
The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United.
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
San Luis Obispo County Airport (SBP) United States
Atlanta Hartsfield-Jackson (ATL) United States
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