I had a visa problem and to change my flight outbound is a $200 change fee, plus $137 for the change in fare. If I want a refund it's a 90$ credit BUT I have to use it WITH the $200 change fee again! Lol no thanks
Our flight was delayed and no one from the airline had the decency to give out the right information. Running up and down the airport for hours to finally board and be inside the aircraft for at least two hours before actually taking off. There were riots and screaming inside the plane and even a fist fight when we landed in Santiago. I'm never taking this flight again.
Temperature in tha cabin was very low. Several passengers complained and the crew ignored the requests.
The bread of the sandwich was so dry it was almost unedible.
The front left bathroom in economy was in bad need of maitenance. It was clean but completely out of step with the age of the aircraft. Was worn and looked dirty
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