Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.
Plane was dirty and crew inattentive.
The flight attendants were pleasant and courteous
The boarding was delayed and the boarding area was crowded, Boarding was delayed due to high number of wheelchair passengers. I was seated in an Even More Space seat, yet was placed beside a woman who was obviously suffering from some degenerative condition, and was slumped over towards my seat. The result was that I was uncomfortable the whole way back to Kingston.
Left on time and arrived early both ways.
TV didn't work
The departure and arrival times were accurate. Actually we arrived about 15 minutes early.
There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient.
No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back
no aisle seat
All the effort to make my need for wheelchair problem free
That it got me to Paris safe
No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta.
The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified..
the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time..
Old plane, bad food & old crew
Plane nice and comfortable
We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!
window seat in back didn't have window
My baggage took for to long to arrive
My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.
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