|Flights Arrive in||Busan Gimhae|
|Flights Depart from||Seattle|
Crew was kind & do their job well ensuring passengers are taken care of. Food was very good.
Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late.
one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time.
on-plane flight operation is very good
back-office support is very poor. for example they sent me an email before the departure date in Korean only.
It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
Tons of leg room.
No soap in bathroom
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