Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food.
We liked that no one was sitting behind us.
Food wasn’t great
The crew was kind and helpful and the movie selections, food, and seats were all great.
flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally.
Complementary Drinks. Beautiful Flight Attendants.
Of no change is BULLSHIT
Ability to see a bit of Lisbon on the way
Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.
All flights have been on time. Seats and entertainment system are acceptable
Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket
Had to wait forever to find out Gate Number.
The boarding was delayed
Plane too small and doesn’t have the thing to charge my phone
I got to Rio de Janeiro on time
cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility
Of no change is BULLSHIT
The food was only for meat eaters and not very Good. Would have liked a vegetarian option.
The plane was on time, attendants were friendly. Food and drink was provided at no additional cost.
I have no complaints!
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