I found the flight, plane and crew to be very well planned and presented. Food was much better than expected. Ok I expected pretzels... thanks for a good trip!
Frankfurt was a mess. The gate wasn't announced till shortly before boarding. The gate had it's own security line which was inefficient. Plane ended up leaving an hour late because >100 people were still stuck in security. No vegetarian options for food.
The online entertainment has a nice variety of interesting shows, including documentaries. My seat was comfortable with good leg room, but only because I got lucky when I asked for an exit row seat while checking in. The regular economy seats are extremely narrow and uncomfortable with almost no leg room (and I am only average in heigh). Taller people sitting in regular aisle seats are hanging their legs out into the aisle throughout the flight because they have to for any kind of reasonable comfort.
Somehow the airline should tell passengers that they are going to have to go through a(mother) strict security process before getting on the plane in Frankfurt to the U.S. We all stood in line for close to an hour in a very hot area of the airport to go through full-on security - water gets thrown out, shoes off, laptops out - the whole works, again. I had already gone through this kind of security in Vienna for the Vienna-Frankfurt leg of my trip. I had no idea this was going to be required and had planned to use my time in Frankfurt to relax and get something to eat. Instead it was spent standing in a surprise security line that moved extremely slowly. Not a fun way to spend the time before getting on an 11-hour flight. If they are going to require that security they should have many more lines available so that it moves at a reasonable pace.
The food and some complimentary beverages were good. The movies minimal and extra cost.
The boarding process was very disorganized, the seats had very little leg room, and the guy behind kept pushing my seat forward with his knees and complaining when I put my seat back.
Getting off the plain in Dominican Republic and having to pass through migration control there!!
The destination, the time and direct flight.
When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise.
Jet blue had best seats by far and Dunkin Donut coffee was to die for
Was part of my international flight
Was part of my international flight
The plane was night. The flight was exceptionally smooth. The crew was very pleasant.
The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive.
The entertainment system is slow and the selection of films to watch could be better.
Short & easy flight
Crew was nice and responsive
The overall experience is regular at best
Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight
The crew was good and very good pilot's
No leg room between seats
Got pillow, blanket, headphone and eye cover
Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge
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